Is Introversion an Excuse for Rudeness? Here's How to Self-Correct and Flourish

Is introversion sometimes invoked unwittingly to mask outright rude behavior? The answer is: it's complicated. Here's what introverts and non-introverts can do to navigate the complexity.

Does respecting and embracing introversion entail a slippery slope for justifying blatant disrespect? Reflecting as an introvert herself, writer and editor KJ Dell’Antonia asks in a recent article for The New York Times whether some of her actions are actually bad manners masquerading as an unyielding personality-trait. She reflects:

I’ve started to develop [a suspicion] that my introversion is an excuse for something else. I’m shy, yes. But am I also rude? In a contest between my manners and my preferences, am I allowing my preferences to win?

There seems to be a dilemma between honoring one’s own introverted tendencies and respecting commitments to others. Dell’Antonia goes on to offer several examples to illustrate her dilemma, including only doing the bare minimum to attend and participate in professional meetings, not participating or spectating at her children’s athletic events, and skimping out on kids’ school assemblies. A general conflict emerges from all of these cases: acting on what seem like natural introverted tendencies undermines duties in relationships to others, whether professional or personal.

Dell’Antonia is not the only self-proclaimed introvert to be troubled by the blurry line between being true to one’s self and being kind to others. Sophia Dembling, author of The Introvert’s Way and Introverts in Love, wrote a sympathetic open response to an introverted reader writing in with similar concerns. The reader, signing off anonymously as an “Irritated Introvert,” described aggravation with introverted friends exhibiting a consistent “inability and/or unwillingness” to communicate reliably. Implicitly invoking the common theme of extroverts finding introverts difficult to deal with, the Irritated Introvert writes, “I can completely identify with extroverts on this point now.” In her response, Dembling begins by affirming the sentiments of annoyance and identifies with the incommunicative friends as well:

I feel your pain, Irritated Introvert.

In fact, I’ve been your pain. 

A friend who lives in another city once chastised me for not returning his calls when he left voicemails. He said he wouldn’t keep calling if I was going to be that way.  My introversion had become outright rudeness, and I am truly grateful to this friend for telling me. From then on, I either answered the telephone when he called, returned his calls in a reasonable period of time, or let him know via email when I would. And, perhaps most importantly, I initiated contact more than I had before. And I started doing all that with all my far-flung friends. 

Not responding to emails or phone calls is rude—and I think you’re generous calling it an “inability” to respond.

Neither the propensities toward rudeness nor anxieties about it are unusual to introverts. So what does this mean we ought to expect of them, and how can they flourish in accordance with their own nature?

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A necessary first step is to recognize that social institutions, as they currently stand, are disproportionately geared toward rewarding extroverted behavior and punishing or making difficult demands of introverts. This is part of what Susan Cain challenges in her best-selling book Quiet. Extroverts are consistently chosen over introverts for leadership positions in business settings, and introverts earn much less as a result. Similar systems of encouragement and neglect are manifest in classrooms.

Therefore, when considering the question of whether introverted behavior is rude behavior, it is crucial first to acknowledge that there is a lot of work to be done in social institutions to accommodate and encourage introverts more. Indeed, employers stand to gain a lot in productivity and good will by respecting the needs of introverts.

But for introverts and their friends, the question remains difficult: where introverted social behavior becomes rude is necessarily unclear, so the contradiction has to be embraced. The answer is somewhere in the middle. Such a happy medium is exactly what Dembling encourages fellow introverts to seek:

If you recognize yourself as a nonresponder, I strongly suggest thinking about the message you’re sending friends and loved ones. You don’t have to hop to it every time someone wants you, but if you constantly make people chase you down, if you never reach out, and if you don’t acknowledge attempts to contact you, then you’re daring your friends to give up, to say “the heck with it,” and to give their time and attention to more rewarding relationships.

Indeed, this is precisely the conclusion that Dell’Antonia arrives at after interviewing the introvert-superstar herself, Susan Cain:

We can respect our own introversion, and embrace the “quiet” people among us, without abandoning every challenging interaction. When I asked Ms. Cain (while interviewing her about introversion in teenagers) if self-indulgent introverts risked crossing the line into antisocial behavior — if we might, in fact, just be being rude — she laughed, and agreed. Sometimes, she said, “you have to consider the other person’s point of view instead of getting wrapped up in your own discomfort.”

Thus, the answer for introverts is to keep in mind their own needs as well as their commitments to relationships that they’re in. For friends and colleagues, on the other hand, the goal is to cultivate relationships and expectations that best allow introverts to flourish.  

Saturday Night Live's Lorne Michaels is a maestro at respectfully coaxing out introverts and being sensitive to people's emotional states. Charles Duhigg explains: 

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