Communication Strategies for Diversity Training

Communication Strategies for Diversity Training

Diversity training is already a sensitive issue. Most organizations don’t know how to address it and introduce programs to employees. In the latest installment of Big Think’s Edge, management expert Jennifer Brown provides communication strategies that highlight the many benefits of diversity training.


Focus on the Opportunities

As we’ve written previously here on Big Think, thanks to Brown’s insights, diversity training helps organizations make the most of their potential: their talent. It’s an opportunity for different groups of people to openly discuss their unique perspectives. Programs should help these employees build networks and find mentors. That is how diversity training must be communicated—as opportunities for high potential development. The groups being included should not feel “singled out,” says to Brown.

Vulnerability and Authenticity

Executives addressing employees should personalize their statements. This may be counterintuitive for leaders who are used to being strong and decisive. But Brown advises that diversity training is an opportunity for management and employees to connect and that this begins with leadership speaking from the heart.

“This is actually so important from an authenticity building perspective to make a connection with people and to make them feel that you are accessible and that you are still learning,” says Brown. The experience will be richer and more productive.

Messaging to the Middle

Are messages from the top of your organization and bubbling up from the bottom getting lost in the middle? Ensuring that middle-management understands what's at stake and is communicating clearly is essential in diversity training.

“The middle, to me, is the powerful impact and really if we don’t get that right, employees will vote with their feet, because the managers and their direct bosses – and the statistics show this – is they have an enormous amount of impact on day-to-day employee engagement which leads to retention,” explains Brown. “So we do have to figure out how to reach this middle population with tools that are useful and an understanding of how it drives their bottom line.”

For more on Brown’s communication strategies, subscribe to Edge today.

How New York's largest hospital system is predicting COVID-19 spikes

Northwell Health is using insights from website traffic to forecast COVID-19 hospitalizations two weeks in the future.

Credit: Getty Images
Sponsored by Northwell Health
  • The machine-learning algorithm works by analyzing the online behavior of visitors to the Northwell Health website and comparing that data to future COVID-19 hospitalizations.
  • The tool, which uses anonymized data, has so far predicted hospitalizations with an accuracy rate of 80 percent.
  • Machine-learning tools are helping health-care professionals worldwide better constrain and treat COVID-19.
Keep reading Show less

Listen: Scientists re-create voice of 3,000-year-old Egyptian mummy

Scientists used CT scanning and 3D-printing technology to re-create the voice of Nesyamun, an ancient Egyptian priest.

Surprising Science
  • Scientists printed a 3D replica of the vocal tract of Nesyamun, an Egyptian priest whose mummified corpse has been on display in the UK for two centuries.
  • With the help of an electronic device, the reproduced voice is able to "speak" a vowel noise.
  • The team behind the "Voices of the Past" project suggest reproducing ancient voices could make museum experiences more dynamic.
Keep reading Show less

Dark matter axions possibly found near Magnificent 7 neutron stars

A new study proposes mysterious axions may be found in X-rays coming from a cluster of neutron stars.

A rendering of the XMM-Newton (X-ray multi-mirror mission) space telescope.

Credit: D. Ducros; ESA/XMM-Newton, CC BY-SA 3.0 IGO
Surprising Science
  • A study led by Berkeley Lab suggests axions may be present near neutron stars known as the Magnificent Seven.
  • The axions, theorized fundamental particles, could be found in the high-energy X-rays emitted from the stars.
  • Axions have yet to be observed directly and may be responsible for the elusive dark matter.
  • Keep reading Show less

    Put on a happy face? “Deep acting” associated with improved work life

    New research suggests you can't fake your emotional state to improve your work life — you have to feel it.

    Credit: Columbia Pictures
    Personal Growth
  • Deep acting is the work strategy of regulating your emotions to match a desired state.
  • New research suggests that deep acting reduces fatigue, improves trust, and advances goal progress over other regulation strategies.
  • Further research suggests learning to attune our emotions for deep acting is a beneficial work-life strategy.
  • Keep reading Show less
    Surprising Science

    World's oldest work of art found in a hidden Indonesian valley

    Archaeologists discover a cave painting of a wild pig that is now the world's oldest dated work of representational art.

    Scroll down to load more…
    Quantcast