Both American workers and their customers are mad. The former about stagnant pay, stressful working conditions, and obnoxious customers. The latter about inept service, indifferent employees, and hard-to-negotiate customer-service departments, says James Surowiecki. Service is not on the decline just because consumers demand lower prices, and that brings cheap wages. “The real problem may be that companies have a roving eye: they’re always more interested in the customers they don’t have. So they pour money into sales and marketing to lure new customers while giving their existing ones short shrift, in an effort to minimize costs and maximize revenue.”
According to the legendary investor, the best method is a blueprint for "extreme success.”
For generations, physicists have been searching for a quantum theory of gravity. But what if gravity isn't actually quantum at all?
Embedded in a cell phone or in accessories such as rings, bracelets or watches, the novel tools aim to make it easier to manage hypertension. But they must still pass several tests before hitting the clinic.
Without even realizing it, we’ve actually become pretty god-like in our powers.