Whose responsibility is it to ensure that there is affordable access to employment?
What responsibilities do employers have in terms of supporting their workforce's commute to work?
There are great examples of efforts from employers to facilitate commutes to work, but the same mobility perks are much harder to offer for small business employers, non-traditional employers, contract workers and the self-employed.
For those groups who don't enjoy employee commute perks, transportation and access to jobs is yet another hurdle, especially during COVID.
In some tech companies, employers are offering stipends for their employees to deck out their remote working areas. Other firms are incentivising a return to work by offering additional mobility benefits that ease the struggle of a commute.
In fields like investment banking, it is not uncommon for employees to receive an allowance for a taxi home after working long hours. Ironically, these individuals could easily afford an Uber ride themselves. For most employees working for an hourly rate the same benefits often do not apply, and many essential workers in the food and healthcare industries fall into this camp.
Through the outbreak of the pandemic, employers have answered these questions, albeit inequitably. Some identify a responsibility to support their workforce commute. Recognizing their responsibility of giving their workforce the opportunity to protect their health and that of their loved ones, others still have helped non-essential employers establish alternatives to office commuting over the last year.
While some firms have attempted returns to the office, the understanding in many workplaces remains that employees are entitled to choose the risks to which they're exposed in order to get to work, even if there might be costs for collective productivity.
COVID has removed employees' needs for self-funded commutes, democratizing access to work. This historic shift triggers a broader conversation point: whose responsibility is it to ensure that there is affordable access to employment, if affordable is defined in terms of dignity, safety, finances and time?
The commute as part of an obstacle to employment
Questions abound surrounding the commute and responsibility: Should the public sector help subsidise commuting solutions for underserved communities, to help combat unemployment? Should employers take the same care of their lower-waged employees as they do of their higher earners? Should contractors guarantee mobility support for the essential workers they provide, so they can continue delivering their services regardless of circumstances? Security guards would be one such example.
The ease or difficulty of a commute impacts worker performance, worker health and the length of stay of employees in the company. Commuting is an unspoken part of the job without any financial, social or environmental recognition. For many there is no financial returns for commutes; it's just the energy time sink you invest in to keep a job.
Environmentally, it's the unacknowledged pollution and traffic sink. But as a society we can choose not to perpetuate this broken reality.
When funding commutes is in the financial interest of the firm
In some industries, it can be relatively easy to quantify the costs of having an employee become unable to perform overtime. Associates in law firms, for example, track billable hours.
Without that allowance for a late-night taxi — i.e. if they just declared they were not comfortable getting back to their neighborhood via public transport late at night and therefore decreased their hours — employee bonuses and overall compensation would be proportionately lower, as would the revenue produced by the firm.
Some associates bill over $1,000 an hour. Some law firms then charge a fee on top for a supervising associate to review and approve the work. The math is simple: a $30 ride and a $50 dinner can yield a huge ROI for the firm.
The same math becomes much more complicated for the janitor who comes in at 10pm so he can clean the office before the next morning without bothering the managing partners or distracting high-paying customers. But isn't this person equally entitled to not jeopardize his safety, "just" so he can keep his job — financial gain for the firm, or otherwise?
COVID-19 has created a crystal clear understanding of the risks everyone is taking each time they step into an indoor space. And yet, in spite of the use of mask wearing to get on with our lives to some degree, the world has largely reached a consensus that COVID-19 was dangerous enough to justify not forcing commutes to the office.
The world now has an enormous learning opportunity. In re-evaluating the commute, we see we might have spent decades missing opportunities for greatly increased ROI for global economic development via corporate reform. We've taken the first steps towards democratizing commutes: let's stay on track.
In her book The Art of Rest, one researcher conducted a thorough analysis of the top 10 activities we find most restful.
Even though our bodies and minds are begging for a break, modern culture has turned rest into a sin. So how can we catch a breath?
I'll start by telling my own story. It will serve as proof that I represent one of the most severe deficits of contemporary society: I don't know how to rest. However, it also shows that each of us is the best healer of our own exhaustion and can find a way to deep rest. The path is simple to walk, but hard to enter. Especially now, when an urbanized civilization forces its amped-up pace of existence upon us, along with inflated activity norms. But first, we need to escape the rocket in which we are hurling through life.
"When was the last time you went for a holiday?"
This question took me by surprise. It was a beautiful summer afternoon, golden sunshine and light wind seeped into the room. For a long time, I watched the waving lace curtain. I counted, carefully backtracking my memories. The psychiatrist waited, watching me kindly.
"Eight years ago," I said slowly, hardly believing those words. I hadn't taken any breaks between the 29th and 37th years of my life.
"Well, perhaps it's high time for some rest, then?" he said, the question floating gently in the air, light and delicate. "The more work there is in your life, the more time you should make for rest. It may sound like a paradox, but you need to maintain the balance between those two elements."
Of course, I travelled plenty over the course of those eight years; I have been to many sunny places, usually associated with kicking back and relaxing. But every one of those trips had its purpose; I went there to see something, visit someone, write about it. And since my work is also my passion and lifestyle choice, it was easy to let the lines blur. For eight years, I failed to notice that I am never resting. The doctor did, though, and very mildly, he uttered the word burnout.
I had no idea what to do with myself. How do I go somewhere for no reason? Or maybe rather: to find peace, quiet, calm waters. And where? Where could I possibly go and have nothing to do, nothing to observe, nothing to describe?
"Go to Cornwall, it's so beautiful over there!" suggested my sister.
"How do you know, have you been there?"
"No, but I've heard."
Fair enough, Cornwall it is. The first leg of the trip was easy – I took a flight to London and spent a few fun August days in a vibrant city. I visited a bunch of galleries, bookshops, parks, went to two plays and three concerts. Then I bought a ticket to Penzance and got on a train in Paddington, feeling like a lost teddy bear riding to the most faraway place where no-one was waiting. The only point of reference I had in my head was Land's End, a literal end of the world – the southernmost strip of British soil.
After years of hyperactivity, I plunged into a rural void. Even in the peak holiday season, most of the villages, towns and fields of Cornwall remain a motionless little world of their own, where time trickles slowly, and the only thing that could possibly stir one's emotions is the weather. This little piece of land, protruding far into the Atlantic, is as exposed to the forces of nature as a ship in the sea. When the sun is shining, there is nowhere to hide from its blaze, and once a rainstorm comes, it swallows everything, wiping out colours and shapes. After two days of typical city-dweller activities – thorough area inspections, museum-trodding, visiting organic farms and sampling local cuisine – there was nothing left to do. Nothing at all – and I simply could not stop. The sudden halt of my normal impetus was a shock. I couldn't sleep; I struggled with anxiety. Only in walks did I find some relief.
On the third day, I found my way outside town and came across a married couple wearing trekking boots. I asked them where they were coming from. That's how, by a complete accident, I found out about the South West Coast Path, a legendary route running along the southwestern coast of Great Britain. And it was the trail (for the most part, it is little more than a narrow, barely visible path leading across hills, slopes, swaths of shrubbery and fields of lavender) that saved me. It gave me a rhythm, allowing me to keep on moving together with my thoughts and feelings. I could walk across two landscapes at once: the gorgeous vistas around me, and the inner terrain of my mind that I finally had to face.
For the days to come, I walked the route bit by bit, without a map, led only by curiosity about the views that might emerge from behind the next turn. Whenever I wanted to rest, I walked down to the beach, and when hungry, I climbed up to the nearest village. Once the day was nearing its end, I caught a bus and went wherever it took me, just to find a place with a roof and a bed to rent. In the morning, once again I stared at waves breaking on sharp rocks, dolphin backs glistening in the sun, horses and cows grazing on meadows, bumblebees hovering over flowers. For days, I said nothing to anyone. I just walked, absorbed the nature around me, read, ate, bathed, slept. The whole trip took barely two weeks. And yet, it remained within me like it was a months-long period of metamorphosis and deep rest. It was a turning point. I didn't understand why it affected me this way until quite recently, when during another visit to London I came across a book The Art of Rest: How to Find Respite in the Modern Age by Claudia Hammond (Canongate, 2019), on the art of finding rest in the modern world.
I did not know it back then in Cornwall, but my instinct led me towards the best and most effective way of finding deep tranquillity and leisure. Thanks to Hammond's work – to my surprise, she turned out to be one of the very few researchers focused on relaxation, so vital to all humans – there are several facts about rest we now know for sure. Relaxation is a state every one of us achieves in their own way, due to an individually regulated alchemy of performed tasks and activities that bring us peace and repose. But rest is also something universal, brought to us by simple, easily available means. Humanity, as a whole, seems to agree on what kinds of activity allow us to rest most effectively.
Answers from 134 countries
The question: "What are the activities you find most restful?" was asked by an eclectic group of scientists and experts from Durham University in the north of England, working on The Rest Test, the first global research into this topic. Claudia Hammond, a BBC health journalist of many years, was also part of the team. The research report was published in 2018; it summarized the findings from a record 18,000 responses from 134 countries. Such a large response pool enabled the team to draw reliable conclusions on what helps us rest, regardless of our origin, financial status, or age. The report listed 10 activities that give us the deepest sense of relaxation. It did not include sleep, as the researchers were only interested in activities performed consciously. In her book The Art of Rest, Hammond conducted a thorough analysis of those top 10 activities, turning to science to explain why and in what conditions those, and not other choices, help us unwind.
Before I describe the 10 activities said to be the best stress-remedies, let me tell you the two modern favourites that didn't make it. As it turns out, spending hours online and on our smartphones do not provide solid rest, and respondents described the time spent on those activities as mostly empty and wasted. We also fail to relax when socializing and talking to our friends and loved ones, probably because it requires us to perform certain roles. We should also keep in mind that The Test Rest research focused on activities that give us a feeling of being well-rested, rather than what is most enjoyable.
Let's start from the bottom. In 10th place, there was mindfulness – a practice whose name seems difficult to translate into other languages, as it combines many practices that soothe the mind and teach us being aware and present in the here and now. In the Durham University research, the idea of mindfulness included such practices as yoga, breathing exercises, and clearing the mind. When repeated regularly, those practices help unite the body and mind. Hammond analysed various research on the actual impact of mindfulness on rest and found that too often, it is proposed as a universal cure to all problems. The efficacy of mindfulness is limited, and it seems to be helpful only to few: most mindfulness class attendees give up early on. In Hammond's opinion, the greatest advantage of mindfulness is that in its basic form, it proves quite easy to incorporate into our daily life. For example, we can just sit down with our eyes closed and follow our thoughts for a moment, letting them come and go on their own accord. This one activity alone is enough to remind us that life is constantly changing and worth being accepted this way. Opposing it will just wear you out!
The modern Valium
Watching TV turned out to be the ninth most effectively relaxing activity. Despite the common belief that it's mind-numbing, mood-lowering and harmful, research quoted in The Art of Rest shows that proportions are the most important thing about achieving a state of relaxation. Therefore, too much TV does bring down one's mood, but when it's not enough, it won't make us feel rested. Data from all over the world shows TV-watching time is gradually increasing – collectively, humanity consumes 3.5 billion hours of television content each year. In the US, a 75-year-old person has spent a total of nine years of their life solely on staring at the TV. But is it really that bad? Respondents in The Rest Test said that TV-watching requires no physical effort and allows us to lose ourselves in someone else's life for a while. And this enables us to rest.
Psychologist Mihály Csíkszentmihályi is the creator of the concept of flow, as well as the author of key research on how we like to spend our free time and what gives us joy. One of his experiments showed that subjects were more relaxed when watching television than attending sports events, going to dance clubs, eating, and even doing nothing. They confirmed that television makes them feel sleepy and passive, while also improving their mood. Hammond believes that TV seems to be today's equivalent of Valium, providing escape as well as relief. It can also be a significant factor in reducing the feeling of loneliness, not just to the elderly or people who live alone. To many of us, watching TV together can be a pleasant way to wrap up our day in an atmosphere of non-committal intimacy – we sit close to each other and watch a story unfold together without the obligation of speaking or being active. We are resting. And despite the common concern, TV doesn't mean being completely passive, either. Many of us combine watching television with other activities, such as ironing. Just like with other relaxing activities, this one also requires moderation. Excessive television-watching is addictive; it can also worsen symptoms of depression. But a little bit of mental numbness, Hammond argues, can be more helpful than we used to think.
The eighth spot on the list of global relaxation is daydreaming, that is, letting our thoughts run uncontrolled. The uncontrolled meandering of thoughts is somewhat related to the concept of mindfulness. It allows our thoughts to flow in an uninhibited way without us focusing on any of them specifically. It's all about letting go. You needn't worry about your brain; an increasing amount of research proves it's never truly idle. When we seem to be thinking about nothing at all, our brains tend to become quite active. Unleashing one's thoughts is wonderfully beneficial to our creativity and releases our minds from the need to check on our daily to-do lists constantly. The trouble with daydreaming is that it's commonly associated with laziness, and the modern lifestyle does not approve of 'wasting time' in this way. Unless it happens in the bath…
A trip to the bathtub
The seventh-best method of deep relaxation is a hot bath. It seems to be viewed as the purest form of rest; respondents described it as something rejuvenating, safe, healing, private, priceless, uninterrupted. A bath is one of the best ways of unwinding, because we can allow ourselves it. Modern reality has whipped us into a fetishized state of being constantly busy and working. Hammond takes a closer look at our double-edged relationship with rest, showing that it often makes us feel guilty.
The negative approach to relaxation goes all the way to ancient times. Greek philosophers – as well as the Bible – taught us to consider idleness a sin, or a disease of the soul. Meanwhile, a bathtub remains one of the last spaces in which we allow ourselves to just be. It is also aided by the positive stereotype of personal hygiene rituals (I'm not lounging, I'm cleansing my body), and the scientifically-confirmed positive influence baths have on our health by reducing levels of the stress hormone cortisol, or by lowering our body temperature for a while after a bath, making it easier to fall asleep. However, Hammond warns, spending too much time in hot water has negative effects, adding that there is no decisive proof on the health benefits of winter swimming. Icy dippers might find this activity fun and relaxing, but science has no explanation for that!
The sixth place on the list is occupied by walks; much more dependable than polar bear plunges. The test confirmed what many of us feel instinctively and regularly practice: 38% of respondents listed walking as one of the three activities they find most relaxing. Even though walks require physical activity, they provide – just like lounging in a bath – the perfect conditions for doing nothing. When declaring "I'll go for a walk", we express the desire to be active, not lazy. Importantly, walking also improves our thinking. Many writers, from Thoreau to Solnit, said they came up with their best ideas while walking. Sitting down and thinking in a static position is more difficult, and in modern culture, it has become synonymous with idleness. Hammond describes walking as a perfect balance between nothingness and newness – we seem to be doing nothing special, and yet we return refreshed and rejuvenated.
Research done at Stanford University confirms that walks improve our creativity. Volunteers taking part in the study went for a walk and were then asked to come up with new applications for a simple object, such as a button. Those people were full of fresh ideas, unlike the other participants, who instead of walking ran on a treadmill or were pushed in wheelchairs. Walking is also a great opportunity to be together without commitment. The French philosopher Frédéric Gros describes it as "shared solitude" – during a walk, we don't even have to talk. Our steps fill the silence.
The correlation between walking as physical activity and its soothing impact on the mind is also interesting. 16% of the people surveyed said they feel more rested after physical exercise, and 8% found running or jogging relaxing. Why does this kind of effort help us rest? The latest neurological studies show that exercise, even of the most exhausting kind, causes brain activity to reach a state similar to that experienced during meditation.
It's easy to introduce walks to our daily routine – we can get off the bus one stop early, take a detour on our way home, or give up driving so that we can walk to a tube or tram stop instead. Claudia Hammond also points out that while reaching a state of relaxation requires balance, we can moderate this naturally when walking. It provides an ideal pace of existence, allowing us to absorb our surroundings, letting us think more clearly, and bringing us back to the natural way of experiencing time.
The muse of idleness
Fifth place on the list is occupied by "not doing anything in particular", which causes us to feel so much guilt that we keep coming up with various euphemisms to describe it: taking it easy, chilling, hanging out. We are afraid of idleness and just laying down, as it is associated with wrongdoing that can drag us down. A staggering 10% of us feel guilty at the very thought of any kind of rest. Where does this come from? It stems directly from our culture, which rewards those who are constantly busy and relentlessly working, giving them high social status and portraying them as more important – after all, they are needed. In such a system of values, there is no space left for being motionless, or even for taking a break. We are becoming more and more like our smartphones: never turned off, forever on standby, endlessly updating. Such a way of living has become normal not just to those working in the City of London, but also to the stallholders in Vietnam.
This vision of a 'good life' is linked directly to capitalism. In its global kingdom that is the US, only 74% of all employees enjoy the privilege of paid vacation, and it's still much shorter than the European average. And yet, doing nothing and taking time off is a matter of life and death. In her book, Hammond quotes several research studies that prove good rest extends our lifespan. Interestingly (and practically, too), even short breaks – such as micro-rests that last just a few minutes during our daily grind – are beneficial. That's already enough to help us work more productively and feel better. So get up, leave your desk and take a look through the window, make a cup of tea, or do anything that isn't work and lets you unwind a little.
For example, try listening to your favourite music, as it's the fourth most effective way of resting. The kind of music you choose doesn't matter. If you believe in the healing properties of Mozart's masterpieces and listen to them on a loop in the hope that they will make you a genius, you can give it a break and play some Rihanna if that's how you feel. As it turns out, an eclectic music taste also supports relaxation, as it helps us choose the style that corresponds best with our needs at any given time. Since everything in life is prone to constant change, it's best to have our private playlists for any occasion. Many respondents say music 'cleanses' them, and they find it most relaxing when they are alone.
Me, myself and I
"I want to be on my own" was the third most desired way of experiencing relaxation. Why do so many of us feel most rested when alone? After all, humans are social and political animals, and we owe our evolutionary success to our ability to adapt and cooperate. Even the human brain has the qualities of a highly-socialized organ. Hammond analysed various studies to conclude that the right dose of solitude provides relief from the social functions and requirements that we face in relationships and situations in which we are required to fulfil various roles and expectations. She also provides an interesting definition of solitude, as opposed to loneliness. Thanks to new technologies, we are rarely ever truly alone with no external stimuli; almost never truly free from the impression of being always watched and judged. Still, the same technologies increase our feeling of isolation and are just a simulation of genuine relationships. Again, it's all about proportions. Referring to several psychological studies, the author points out that it's not about the number of social relationships, but rather their quality. Just a handful of close relationships are enough to make us feel satisfied and, therefore, happy to experience some solitude without anxiety.
However, Hammond points out something even more interesting: we fail to notice how much time we already spend on our own anyway. On average, we spend 29% of every day alone, including commuting to work, which we can spend on daydreaming if we take public transport. It's worth evaluating the time we spend in solitude. That's the first step towards making the most of those moments.
Nature and reading
The second most relaxing activity turns out to be spending time surrounded by nature. In this case, instinct also proves to be our most important ally – we can feel that nature soothes us; it heals the mind and calms racing thoughts. Just a brief walk among the trees and looking at the surface of a lake is enough to help us wind down. Research shows that even looking at pictures of trees for a short time improves our productivity at work. Why? We don't know, and it seems to be very difficult for scientists to really put their finger on it. The most likely answer is that nature provides good conditions for introspection, allowing us to feel part of a larger order, enabling us to view ourselves in a broader existential context. Perhaps only then can we find eudaemonia – the state of flourishing and balanced fulfilment of our needs.
We have already walked, bathed and daydreamed… What could possibly give us an even deeper sense of relaxation? Which activity did people all over the globe describe as the most relaxing? The answer is reading.
Since 1928, we have known that reading is a soothing activity. That was when Edmund Jacobson, the pioneer researcher on rest, sought the activity that is best for relaxation of the mind and muscles. However, after Jacobson, scientists paid surprisingly little attention to what most of us find so obvious – the fact that there aren't many things as lovely as losing oneself in a good book and forgetting about the whole world! A staggering 58% of The Rest Test respondents said they find reading the most relaxing of all activities. Why is this result so surprising? Mainly because reading requires a lot of cognitive effort, as it engages the brain in a way that activates many complex neural pathways.
Hammond explains: "We read the letters. We form words from them. We take meaning from those words. We relate that meaning to what we've read before. We reach into our own memories. We create images in our minds. We mentally simulate the action, the sights and the sounds of the scenes. Meanwhile, we use what psychologists refer to as 'theory of mind' to inhabit the characters' minds in order to understand their motivations, to imagine their thoughts, to feel their feelings."
Sounds rather complicated, doesn't it? But it only confirms the conclusion that comes from examining the entire top-10 list: rest rarely means passivity. There is surprisingly little scientific research following the correlation between reading and our health and relaxation, but the available data confirms that reading aids falling asleep, as well as lowering our blood pressure and blood cortisol levels. One of the reasons why we rest better while reading than while watching a movie is the control we have over the content. It's up to us how we imagine the characters and events described, how fast we pace through the story and how much we engage in it. All this doesn't stand in opposition to the effect of deep engagement; by reading, we develop many skills, such as empathy, since it is an exercise in understanding other people and their behaviours.
Csíkszentmihályi, whom I mentioned earlier, found that people who read achieve a state of flow close to a trance. Interestingly, reading seems to have a similar effect to encountering nature: when reading, we manage to forget our own life and lose ourselves in someone else's experiences, but also, indirectly, we connect to our inner self and descend to some deeper level of self-contemplation. Neurological analyses of brain activity during reading show that it is neither resting nor fully concentrated. When we read, our thoughts start floating.
Research conducted at the University of Southern California suggests that when we read, our neural paths are busy looking for connection and meaning within the text that are linked to our past experiences or thoughts about the future. Therefore, while being present in the story we are reading, we maintain close contact with our inner self. We often think that resting is meant to clear the mind, but it seems that charging it with new stories and people makes us most relaxed instead. And here is some really good news: research on the connection between reading and longevity shows that regular contact with literature adds on average two more years to our lifespan.
The pandemonium of the pandemic
The conclusions of The Rest Test and Claudia Hammond's analyses could be – as the author jokingly says herself – considered obvious. "No shit, Sherlock!" we might say mockingly. After all, most of us can feel all those things science is trying so hard to prove; Hammond's book did not teach me anything I hadn't already learnt during my trip to Cornwall.
And yet, resting is not something we achieve easily, as confirmed by the Durham research. Relaxation is not a natural part of our lives and does not occur spontaneously. In our everyday reality that fizzes with tasks and commitments, resting requires some conscious effort and sensible promises to make some space for it. One of the most valuable points made in The Art of Rest is a simple truth about being an adult: it's this stage of life in which the to-do list is never going to end. No matter how many items you cross out, new ones keep on appearing. The wheel won't stop spinning. And what's the researcher's advice?
First, accept the reality of it. Second, don't be delusional. In half a year from now, your situation won't be radically different. Don't accept an invitation to another conference, don't take on that extra project. If you don't have time for it now, you won't have more time tomorrow.
The experience of the pandemic makes this conclusion even clearer, reminding us that rest is something that requires particular protection and care. According to Hammond, one of the most essential conditions of experiencing rest is the freedom in deciding how we spend our time. Many people have lost this freedom due to quarantine and the restrictions caused by the need for self-isolation and minimizing the risk of COVID-19 infections. In some extreme cases, isolation can lead to a disintegration of personality and cause the feeling of not existing at all.
But even the simple limitations that we've become used to during lockdown – the inability to go for a walk, spend a day outside, or simply be alone for a while after days on end spent with other household members – have seriously limited our options when it comes to rest. We no longer had to commute or drive kids to school, getting to stay at home all day. Many of us expected it to be more restful this way, but instead, we have become more frustrated: we lost access to the most relaxing activities during a time when we were constantly bombarded with existential dread. We feared for ourselves and our loved ones, worrying about our health and lives, about work and finances, and about losing the everyday reality we created with so much effort.
When we return to normal – or what the experts expect to be 'the new reality' – our instinct might lead us in one of two directions. We might feel infinite exhaustion and a need for proper deep rest. Or we might decide that our fear for survival is more important, and let it push us forward so that after a period of unprecedented deprivation of rest, we end up working harder than ever before in a desperate effort to make up for the lost time.
If we read Hammond's book carefully, we will know that we should choose the former. Even if we can't take time off work, we should try and make mini-breaks and add little pockets of relaxation to our overloaded days. And most of all, avoid taking on additional commitments. Let's not amp up our pace of life, wound-up as it already is.
"Have you found yourself a hobby? Something that helps you relax?" This time, my psychiatrist's kind voice meets me through my computer screen.
In the time of the pandemic, our meetings need to be kept at a safe half-distance, provided by technology. I really don't want to let him down, so I give my hopeful answer:
"Does it count if I walk the dog while listening to audiobooks?"
I wait for the pixelated shape to regain the familiar features of my doctor's face. Here it is, smiling.
"Wonderful! As long as you don't take on too much work. Have you learned it already?"
"How to refuse. It's the first step on the path towards proper rest."
Translated from the Polish by Aga Zano
The best time to start was yesterday, the second best is now.
Last year the Government of India announced ground-breaking measures that ease several registration and compliance requirements to enable employees of IT and BPO companies to work from anywhere, permanently.
This was a watershed moment for the future of jobs and workplaces scripted in a country that has 4.36 million ICT workers (almost half of that of the whole of Europe) who are at the forefront of global digital transformation that is currently afoot, providing services to virtually every Fortune/G1000 organizations.
The future of the workplace will be digital, so it's only axiomatic that India with its massive demographic bulge and technology industry with its transformative history, is showing the way. The Indian Government has continued to push the accelerator on reforms that have significantly impacted the ease of doing business, eliminated ambiguity and increased our sector's market resilience.
Such progressive policy support will be the crucible for future competitiveness of not just my country's own technology sector but for the entire economic and social fabric of today's hyperconnected world.
It is very important for all of us to understand that the new normal, or next normal in the post-COVID era will be shaped more definitively by technology than any other force in the global theatre today. Every aspect of our lives, from wellbeing to work, and everything else in between, will be massively disrupted in the coming years, thanks to technology.
Specifically, the way people work and interact with their workplaces and the way companies operate will see tremendous changes. We can group them under five core themes.
1. Work from anywhere
Location-independent jobs have become de-facto in the current pandemic wherein modern tools, technologies and telecoms have provided the ability to work from anywhere. BCG's recent 'Workplace of the Future' survey found that companies expect about 40% of their employees to follow a remote-working model in the future. I however, believe, that the future is more heterogenous – it is a combination of home, hybrid and on-location working. The reasons are twofold: there are still many roles that require physical presence due to the nature of existing customer or system interfaces as also compliance guidelines in some sectors, and two, the very important aspect of social and mental health of employees can be better ensured in hybrid formats in the long term.
2. Work for all
With a greater number of roles enabled for remote delivery, a wider slice of the population can participate in the active labour pool that was otherwise location restrictive and disproportionately tilted in favour of large cities and economic hubs. Employers also gain as they have access to a wider pool of talent. Taking 'work to people' rather than 'people to work' will be the hiring theme of the future.
3. Work at will
Gig economy platforms like UpWork, TaskRabbit or Kalido enabled by digital technologies are empowering individuals to take on short-term and on-demand positions, and freelance work. One study predicts that by 2020, 40% of American workers will be independent contractors. The reasons, I believe, are apparent - millennials like having the flexibility to choose when and where to work. They also enjoy the freedom of improving their work-life balance by being more in control of their work schedules. Businesses also stand to benefit, because they can hire workers to fill specific gaps and employ freelancers who are otherwise too expensive to hire permanently.
4. Work smarter
Work will become 'smarter' as Artificial Intelligence and human-machine collaboration will take over repetitive and routine tasks, thereby freeing employees to focus on more meaningful work. Robotics and Automation can also play a stellar role in augmenting or replacing the human interface in high-risk arenas like the frontline of the current pandemic. I am confident that despite the alarmists' warnings, AI will directly or indirectly create more net new jobs than it will displace and provide additional headroom for human ingenuity, ushering in a new era of exponential innovation.
5. Work for planet
If 19th century represented the industrial economy and the 20th century the knowledge economy. The 21st century is hopefully going to go down in the history books as the era of sustainable economy. With greater urgency for environment protection action, I believe that companies, communities and countries will rewire their policies and programmes at scale to protect the planet and people alongside their need for profits. Jobs that drive this sustainable way of life will therefore be at the centre of the 21st century and will grow in millions. Technology and tech companies will advise, create and enable these new jobs in the intersection of climate change and public services as well as consumer products.
As these disruptions take shape, technology will also play a crucial role in supporting and modernizing management to better align to these emerging contours of 'work'. New tools, applications and platforms will help reconstruct workplace processes and redefine productivity. These systems are still currently hard-wired in favour of legacy on-site teams. Digital platforms will also enable skilling at scale as highlighted in the World Economic Forum's Future of Jobs Report 2020, which rightly predicted that 50% of all employees will need reskilling in the next five years.
The pandemic has given us an excellent opportunity to transition from designing workplaces for efficiency to designing for effectiveness, inclusion, resilience and sustainability.
It is imperative for all of us to realize that all this is not some 'far future' crystal gazing, but rather change is already happening and accelerating. If we don't acknowledge, own and act on change, we will become victims of it and we will be scrambling to adjust rather than being in a position to shape things.
To paraphrase an old proverb - the best time to start was yesterday, the second best is right now!
Has lockdown made your pet extra clingy?
He says his new companion helped make the months of COVID-19 isolation at home much less stressful.
But after my co-worker returned to work, he says his adorable kitten started urinating on the kitchen counter while he was away.
Another friend is worried about how her dog will react when she returns to the office. Her big, goofy Labrador retriever follows her everywhere, even to the bathroom. When she leaves to run a quick errand, the dog sits by the back door and whines, awaiting her return.
What should these pet owners do?
The problem with sudden changes in routine
A change in routine, such as suddenly being alone for many hours every day, is a major cause of separation anxiety for both dogs and cats.
Separation anxiety is more than a little whimpering when you head out the door. It's major, unwanted behavior that happens every time you leave or are away.
For dogs and cats, this can mean excessive pacing, barking or howling, whimpering or self-grooming as you get ready to leave. In some cases it can mean urinating or defecating around the house, often in places where scents linger, such as on bedding or rugs, or destroying household items in your absence. Extreme clinginess or neediness is another symptom.
Separation anxiety won't go away on its own, and it can be difficult to get rid of entirely. But there are ways to manage it. As a clinical veterinarian and professor, I am often asked to help people find ways to ease their pets' anxiety.
What not to do
First, it's important to understand that it's not about you – it's about your pet. Your dog or cat is not trying to teach you a lesson or get revenge. Animals don't act out of spite.
Instead, it's a signal of extreme distress and frustration that should be approached like any other medical ailment. Your pet doesn't want to experience separation anxiety any more than you want to experience its consequences.
For this reason, punishment is never the answer. For one thing, your pet won't connect the punishment with something that happened hours – or even a few minutes – earlier. And punishment may only exacerbate your pet's anxiety and stress.
Similarly, going to the opposite extreme by praising or giving affection when your pet is suffering anxiety also will make the problem worse.
The goal is to create a balanced relationship so your pet tolerates being alone. First, get your pet checked out by a veterinarian to rule out physical conditions, such as a urinary tract infection if your pet urinates in inappropriate places.
Next, make sure your pet gets plenty of exercise and mental stimulation. For dogs, this may mean a long run or brisk walk every day. Getting exercise shortly before you leave the house may put your dog in a more relaxed state while you're gone. It's harder to feel stressed when the endorphin levels are elevated. For cats, this could mean a change of environment by being outdoors in a safe, enclosed area such as a "catio."
Photo by bradley pisney on Unsplash
Treating separation anxiety with behavior change
Here, we're talking about your behavior. The goal is to make your absence seem like no big deal. Making a fuss over your pet when you leave or arrive home only makes matters worse. If you treat it like it's routine, your pet will learn to do the same.
Try to figure out when your pet starts to show signs of anxiety and turn that into a low-key activity. If it's when you pick up your handbag, for example, practice picking it up and putting it back down several times over a few hours. Similarly, get dressed or put on your shoes earlier than usual but stay home instead of leaving right away. Try starting your car's engine and then turning it off and walking back inside.
Next, practice short absences. When you're at home, make it a point to spend some time in another room. In addition, leave the house long enough to run an errand or two, then gradually increase the time that you're away so that being gone for a full day becomes part of the family routine.
Changing the environment
Boredom makes separation anxiety worse. Providing an activity for your pet while you're gone, such as a puzzle toy stuffed with treats, or simply hiding treats around the house will make your absence less stressful. Other options for dogs and cats include collars and plug-in devices that release calming pheromones.
To maintain your bond while you're gone, place a piece of clothing that you have worn recently in a prominent place, such as on your bed or couch, to comfort your pet. Similarly, you can leave the TV or radio on – there are even special programs just for pets – or set up a camera so you can observe and interact with your pet remotely. Some of these come equipped with a laser pointer or treats you can dispense.
Using supplements or medication
In some severe cases, when the animal harms itself or causes property damage, medication or supplements might be necessary. These alter the brain's neurotransmitters to create a sense of calm.
While some are readily available without a prescription, it's a good idea to get advice from your veterinarian to determine which are safest and most effective for your pet's situation. Medication can help reduce the anxiety, making it easier for the pet to learn new coping skills. A behavior modification plan accompanying the use of medication can help manage this problem.
Separation anxiety is difficult for both you and your pet. But a few simple changes can make a huge difference as life returns to some semblance of normal.
Lack of communication and collaboration are the biggest struggles facing remote workers.
When did you last pick up the phone to a coworker or friend instead of firing off an email or text message?
In these days of remote working and social distancing, a simple phone call could make us feel more connected and boost well-being, according to scientists.
Researchers in the US conducted tests in which they asked participants to reconnect with an old friend, either via phone or email, and another in which participants were asked personal questions by a stranger - by video, voice or text.
Participants found that talking to someone and interacting with them helped them feel more connected. The person's voice, even without being able to see them, was important in bonding.
Awkward about talking
But the study also found people hold back from speaking to others, choosing email and texts instead, wrongly believing that a conversation could be awkward or that they could be misunderstood.
"People feel significantly more connected through voice-based media, but they have these fears about awkwardness that are pushing them towards text-based media," study co-author Amit Kumar, a McCombs School of Business assistant professor of marketing, told Science Daily.
In the experiment in which researchers asked people to phone an old friend, participants predicted the conversation would be awkward and that they would prefer to email.
In reality, people reported forming a "significantly stronger bond with their old friend on the phone versus email, and they did not feel more awkward," Kumar said.
And the call took no longer than reading and responding to an email.
"We're being asked to maintain physical distance, but we still need these social ties for our well-being - even for our health," added Kumar.
COVID-19 is changing how we work
In May, 42% of Americans aged 20-64 earning more than $20,000 were working from home full-time, according to a Stanford University survey – compared to just 2% working full-time from home before the pandemic.
And many want to keep working from home. An Adecco survey of 8,000 workers and leaders in eight countries found three out of four employees preferred more flexibility and a hybrid approach to working - part at home and part at the office.
But lack of communication and collaboration - and loneliness - were reported as the biggest struggles of remote workers in Buffer's 2020 State of Remote Work survey (based on 2019 data).
The World Economic Forum's virtual Jobs Reset Summit is discussing the creation of new jobs and new standards in digital, on-site and hybrid workplaces, as well as the safety nets needed for the employees of the future.
As working from home continues, encouraging employees to adopt good habits in connecting and communicating in person with others could improve both well-being and productivity.