The massive power of connecting people in the right way.

Question: What is the power of getting information to the right place at the right time?

Jimmy Wales:  Oh, it’s massive.  I mean, it’s massive in lots of really tedious and boring ways, you know?  A lot of ways that’re easily overlooked.  You know, inside a lot of really large organizations, one of the problems they have is sort of pointless duplication of effort.  So I just recently I met somebody at IBM who was just relating an anecdote that he had been working on a certain kind of project for, I don’t know, a year or something, and by pure random chance, he stumbled across someone who’s been doing exactly the same thing for a year.  And IBM’s a huge, huge organization.  It’s not surprising that kind of stuff happens.  But it would’ve been really helpful if these two had met each other, you know, a year ago, because they could’ve split up the work, and gotten it done twice as fast, or they could’ve at least learned from each other, or one of them could’ve said, “Hey, you take it; I got something else I need to do.”  And actually they met each other through a wiki, so that was pretty good, right?  They actually through an internal wiki they were able to coordinate their efforts a lot better.  I think those’re the kinds of things that don’t make headlines, you know?  Just the idea that through information technology within an organization, there’s a lot more transparency and visibility as to who’s doing what.  And that has huge business benefits.  Huge social benefits, right?  I mean, certainly in the grand scheme of things in the whole world, we’ve got a lot of problems that we need to solve, right?  We need to do a lot of different things, and it’s just terrible if two people are wasting time doing the same thing as each other, right?  Just makes no sense to anybody.  The other person can be doing something else that’s useful.  So I think it’s of massive importance.

Recorded on: 04/30/2008

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