Bob Kulhan: Improv 101. How to Use "Yes, and."

Bob Kulhan: The challenge that many leaders face is that we're analytical.  We think too quickly about why something can't happen or how to correct a problem, as opposed to twisting it and framing the brain that this is an unexpected opportunity; what can I do with it?  Improvisation creates a set of learnings, a set of experiences that allows you to fine tune and hone all of the necessary skills needed to think on your feet and simply react and adapt. 

The cornerstone of improvisation around the world is a great two-word phrase called "yes, and.”  “Yes” means that you accept everything that's brought to you, regardless of who brought it to you, regardless of what it is, regardless of what you think it means based on who gave it to you.  You accept it at face value. The "and" means you take this idea and build directly upon it.  Now, build directly upon it might seem like it's always complementary, and that's not always true.  You can build upon something by taking it apart.  You can build upon something by looking at it from a different angle.

So the "yes" creates openness.  Just the definition of it: it's affirmation; it's positive; it's acceptance.  That creates a style of thinking inside people.  And then the "and" is your reaction to it.  The "and" is the bridge to your thoughts, the bridge to your movement, the bridge to how you respond to others, who are reacting to this event in real time as well.

Using "yes, and" as a tool, you can actually create environments that foster creativity and foster talent, leading, of course, to innovation.  If there is a difference between the two of those, creativity, more of the process, innovation, more of the product.  "Yes, and" endows people with fearlessness.  There is not a mistake.  There is not a wrong way to do something.  That's the editing process, and something that leaders have a challenge with is editing too quickly.  Again, we're analytical thinkers.  We're critical thinkers. 

We have to learn to take that critical hat off and create an environment in which it's okay for ideas to fail, it's okay for people to take chances.  Once that area is created and individuals are flourishing inside of it, you create a second area for editing.  It's the difference between divergent thinking and convergent thinking. You have to separate the two so that you can diverge your thoughts and come up with this great collection of ideas, and then once you have this great collection of ideas, you focus on the convergent thinking. You start separating the sand from the gold and the good ideas from the bad ideas, and you start editing those out.

In order to create this environment in which people can come up with these ideas and diverge their thinking, you have to cling to "yes, and" so that you're not editing too quickly. 

Directed / Produced by

Jonathan Fowler & Elizabeth Rodd


 

The cornerstone of improvisation around the world is a great two-word phrase called "yes, and." "Yes" means that you accept everything that's brought to you, regardless of who brought it to you, regardless of what it is, regardless of what you think it means based on who gave it to you. You accept it at face value. The "and" means you take this idea and build directly upon it. Now, build directly upon it might seem like it's always complementary, and that's not always true. You can build upon something by taking it apart. You can build upon something by looking at it from a different angle or the true devil's advocacy, which is an overused business term.

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  • Domino's partnered with the Silicon Valley startup Nuro to have robot cars deliver pizza.
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  • The robots will be half a regular car and will need to be unlocked by a PIN code.

Would you have to tip robots? You might be answering that question sooner than you think as Domino's is about to start using robots for delivering pizza. Later this year a fleet of self-driving robotic vehicles will be spreading the joy of pizza throughout the Houston area for the famous pizza manufacturer, using delivery cars made by the Silicon Valley startup Nuro.

The startup, founded by Google veterans, raised $940 million in February and has already been delivering groceries for Kroger around Houston. Partnering with the pizza juggernaut Domino's, which delivers close to 3 million pizzas a day, is another logical step for the expanding drone car business.

Kevin Vasconi of Domino's explained in a press release that they see these specially-designed robots as "a valuable partner in our autonomous vehicle journey," adding "The opportunity to bring our customers the choice of an unmanned delivery experience, and our operators an additional delivery solution during a busy store rush, is an important part of our autonomous vehicle testing."

How will they work exactly? Nuro explained in its own press release that this "opportunity to use Nuro's autonomous delivery" will be available for some of the customers who order online. Once they opt in, they'll be able to track the car via an app. When the vehicle gets to them, the customers will use a special PIN code to unlock the pizza compartment.

Nuro and its competitors Udelv and Robomart have been focusing specifically on developing such "last-mile product delivery" machines, reports Arstechnica. Their specially-made R1 vehicle is about half the size of a regular passenger car and doesn't offer any room for a driver. This makes it safer and lighter too, with less potential to cause harm in case of an accident. It also sticks to a fairly low speed of under 25 miles an hour and slams on the breaks at the first sign of trouble.

What also helps such robot cars is "geofencing" technology which confines them to a limited area surrounding the store.

For now, the cars are still tracked around the neighborhoods by human-driven vehicles, with monitors to make sure nothing goes haywire. But these "chase cars" should be phased out eventually, an important milestone in the evolution of your robot pizza drivers.

Check out how Nuro's vehicles work: