Being a leader is about more than the job title. You have to earn respect.
- What does it take to be a leader? For Northwell Health president and CEO Michael Dowling, having an Ivy League degree and a large office is not what makes a leader. Leadership requires something much less tangible: influence.
- True leaders inspire people to follow and believe in them and the organization's mission by being passionate, having humility, and being a real part of the team. This is especially important in a field like health care, where guidance and teamwork save lives.
- Authenticity is also key. "Don't pretend, be real," says Dowling. "Accept your vulnerabilities, accept your weaknesses, know where your strengths are, and get people to belong."
From making their own swabs to staying in constant communication across the board, Northwell Health dove headfirst into uncharted waters to take on the virus and save lives.
- Preparing for a pandemic like COVID-19 was virtually impossible. Northwell Health president and CEO Michael Dowling explains how, as the largest healthcare provider in New York, his team had to continuously organize, innovate, and readjust to dangerous and unpredictable conditions in a way that guaranteed safety for the staff and the best treatment for over 128,000 coronavirus patients.
- From making their own supplies when they ran out, to coordinating with government at every level and making sense of new statistics and protocols, Northwell focused on strengthening internal and external communication to keep the ship from sinking.
- "There was no such thing as putting up the white flag," Dowling says of meeting the pandemic head on and reassuring his front line staff that they would be safe and have all the resources they needed to beat the virus. "It's amazing how innovative you can be in a crisis."
Erin Meyer explains the keeper test and how it can make or break a team.
- There are numerous strategies for building and maintaining a high-performing team, but unfortunately they are not plug-and-play. What works for some companies will not necessarily work for others. Erin Meyer, co-author of No Rules Rules: Netflix and the Culture of Reinvention, shares one alternative employed by one of the largest tech and media services companies in the world.
- Instead of the 'Rank and Yank' method once used by GE, Meyer explains how Netflix managers use the 'keeper test' to determine if employees are crucial pieces of the larger team and are worth fighting to keep.
- "An individual performance problem is a systemic problem that impacts the entire team," she says. This is a valuable lesson that could determine whether the team fails or whether an organization advances to the next level.
Here are 5 ways to make your workplace better and your workforce happier.
- "Productivity of work isn't the responsibility of a worker yet of a manager," said famed management consultant Peter Drucker.
- Psychology tells us again and again that emotionally intelligent leadership, which recognizes the humanity in others, is a driving force of productivity.
- Here are 5 simple but effective ways to increase performance and make a positive impact in your workplace.
Managers make the common mistake of setting the same standards for all their employees. The truth is that employees do not think and act the same. When unavoidable circumstances present themselves, each employee will have a different reaction. This concept is known as behavioral economics.
To increase employee productivity, you need to understand their individual needs. However, do not assume your employees have the same wants and needs. Your goal should be to understand the psychology of your employees so that you can come up with ways to make them happier and more productive.
Below are the top five ways to use psychology to increase workplace productivity.
Customized employee appreciation gifts
Employee appreciation gifts can be an excellent incentive to drive your employees to work harder. But don't just issue standard mass-produced gifts that are the same for everyone. If you offer specially customized employee appreciation gifts instead, then your employees will think of them on a more personal level.
For example, if your employees are big baseball fans, you could reward them with baseball trading pins that have their names on them. Perhaps you know of an employee who has been open with you about their desire to quit smoking. You could give them a motivational PVC patch with a message about strength as a way to encourage them toward their goal.
Personalized gestures show employees that you care about their individual interests, struggles, wants, and desires. That gives them greater motivation to do better in the workplace.
Encourage employee feedback
Your team will have a better attitude about their workplace if they feel like they can make a valuable contribution to its organizational structure and how it's being run. If employees have no say in the rules and procedures of their workplace, they could quickly develop resentment toward their managers.
Consider having an employee feedback box in the workplace. It is a box where employees can submit workplace suggestions and criticisms to their employers anonymously. They can fill out a suggestion form and slip it into the box. Then you can review the suggestions and address them accordingly.
Managers often get too narrowly focused on telling employees what needs to be done in the workplace. That's why managers need to acknowledge the accomplishments of their employees because it reinforces the great job they are doing.
If employees never hear any compliments or acknowledgements regarding their positive contributions to the workplace, they might start not to care as much anymore. It will cause their work performance to decline drastically. So, always give praise to your employees when they complete their tasks successfully or make an outstanding contribution.
Encourage break time
Managers who force their employees to keep working long hours without a break are doing a disservice to their company. If employees don't get a break after a certain period, their productivity in the workplace will diminish. You need to encourage your employees to take periodic breaks to rest and recharge themselves mentally and physically.
Offer more work flexibility
The digital age is called the "age of convenience" for a reason. Several research studies show that employees are more productive if their employers give them the flexibility to work from home.
It is easier for someone to get out of bed and hop right onto their computer to get to work. Employees want this kind of flexibility, especially if they have to watch their children at home and cannot afford a babysitter. If you can offer them this kind of flexibility, then it will ease their stress and let them be more focused on their work.
Psychologists W. Keith Campbell, (Ph.D.) and Carolyn Crist explain why narcissists rise to power and how to make sure your support is going to someone making effective, positive change.
- Pathological narcissism is rare. It impacts an estimated 1 percent of the population.
- Narcissism is tied closely to leadership emergence, as narcissists tend to initially be confident, charismatic, and charming. Leadership is a natural goal for narcissists because it feeds their motivational goals of status, power, and attention.
- Psychologists W. Keith Campbell, (Ph.D.) and Carolyn Crist explain why narcissists rise to power.
The term narcissist is commonly used to refer to people who appear to be arrogant or entitled. It's easy to refer to someone who talks a lot about themselves or their accomplishments as a narcissist, but what does the word really mean?
Narcissism is viewed on a spectrum. The trait itself is normally characterized by people scoring near the middle of the spectrum and a few rare individuals at either end.
How do you score narcissism?
The Narcissistic Personality Inventory (referred to by physicians as the NPI) was developed by Robert Raskin and Calvin S. Hall in 1979. Scores on this scale range from 0-40, with the average tending to fall in the low-mid teens, according to Psychology Today.
The difference between pathological narcissism and narcissism is important.
Pathological narcissism (which is actually a personality disorder referred to as narcissistic personality disorder) is rare. It impacts an estimated 1 percent of the population. It is a mental condition in which people have an inflated sense of their own importance, a deep need for excessive attention/admiration, troubled relationships (because of this), and an astounding lack of empathy for others.
This disorder is suspected when a person's narcissistic traits (listed above) begin to impair their daily functions.
Why do narcissists become leaders?
"Leadership is a natural goal for narcissists because it feeds their motivational goals of status, power, and attention." - Psychology Today
Leadership can be a complex topic to discuss, as the psychology of leadership can be classified in two distinct ways: leadership emergence (the rise to power) and leadership effectiveness (what happens once the person has power).
Narcissists initially appear charming and confident, making them great for leadership emergence.
Narcissism is tied closely to leadership emergence, as narcissists tend to initially be confident, charismatic, and charming (then later perceived as vain or arrogant). However, narcissism may not be great for effective leadership. Once someone rises to power and gains trust, it doesn't always mean they are going to be effective at being a leader to those people.
Many positions are self-elected, and narcissists will jump at this chance.
Education, politics, and businesses are typically set up to allow potential leaders to self-elect and move forward with their own goals. Even when leaders are selected by committees or groups, they may be more inclined to go with a high-visibility, confident, high-profile candidate over someone who exudes leadership qualities in a more muted way.
Many systems favor loud, narcissistic individuals over quiet, effective leaders.
"Sometimes it feels like our systems are set up to select these narcissistic individuals," explain W. Keith Campbell, (Ph.D.) and Carolyn Crist in Psychology Today. "The democratic election process can also feel like a popularity contest, where the biggest ego wins. Even this year, candidates have created polarized followings on social media."
People desire a leader who promises stability and direction during challenging times.
Narcissists who come to power during chaotic and difficult times often quickly gain the support of their followers because they make promises of stability and have a clear direction in mind. The problem with this is that it can lead to detrimental leaders, such as Adolf Hitler. Hitler rose to power during a time when Germany's economy was struggling to recover after the First World War, promising to rebuild and strengthen the country.
Narcissistic leaders may be able to temporarily convince you everything is being handled effectively.
Followers who believe their leader acts in their best interest are more likely to be happy with that leadership. When you have a leader who is repeating over and over that they are making effective, meaningful, positive changes (even if they aren't), people are more inclined to believe it.
"We've seen this over the years at many levels of the government—from the presidential suite all the way down to the local mayor's office," explains Campbell and Crist.
How do we avoid electing and supporting narcissistic, ineffective leaders in the future?
Campbell and Crist have a few ideas about that in their book "The New Science of Narcissism" - the main takeaway being this: "Our best bet is to watch how they act and treat others and then respond accordingly when they look for the next position of power."