How leaders influence people to believe

Being a leader is about more than the job title. You have to earn respect.

  • What does it take to be a leader? For Northwell Health president and CEO Michael Dowling, having an Ivy League degree and a large office is not what makes a leader. Leadership requires something much less tangible: influence.
  • True leaders inspire people to follow and believe in them and the organization's mission by being passionate, having humility, and being a real part of the team. This is especially important in a field like health care, where guidance and teamwork save lives.
  • Authenticity is also key. "Don't pretend, be real," says Dowling. "Accept your vulnerabilities, accept your weaknesses, know where your strengths are, and get people to belong."
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How one NY hospital system treated 128,000+ COVID cases

From making their own swabs to staying in constant communication across the board, Northwell Health dove headfirst into uncharted waters to take on the virus and save lives.

  • Preparing for a pandemic like COVID-19 was virtually impossible. Northwell Health president and CEO Michael Dowling explains how, as the largest healthcare provider in New York, his team had to continuously organize, innovate, and readjust to dangerous and unpredictable conditions in a way that guaranteed safety for the staff and the best treatment for over 128,000 coronavirus patients.
  • From making their own supplies when they ran out, to coordinating with government at every level and making sense of new statistics and protocols, Northwell focused on strengthening internal and external communication to keep the ship from sinking.
  • "There was no such thing as putting up the white flag," Dowling says of meeting the pandemic head on and reassuring his front line staff that they would be safe and have all the resources they needed to beat the virus. "It's amazing how innovative you can be in a crisis."
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Learn the Netflix model of high-performing teams

Erin Meyer explains the keeper test and how it can make or break a team.

  • There are numerous strategies for building and maintaining a high-performing team, but unfortunately they are not plug-and-play. What works for some companies will not necessarily work for others. Erin Meyer, co-author of No Rules Rules: Netflix and the Culture of Reinvention, shares one alternative employed by one of the largest tech and media services companies in the world.
  • Instead of the 'Rank and Yank' method once used by GE, Meyer explains how Netflix managers use the 'keeper test' to determine if employees are crucial pieces of the larger team and are worth fighting to keep.
  • "An individual performance problem is a systemic problem that impacts the entire team," she says. This is a valuable lesson that could determine whether the team fails or whether an organization advances to the next level.
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How to use psychology to increase workplace productivity

Here are 5 ways to make your workplace better and your workforce happier.

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  • "Productivity of work isn't the responsibility of a worker yet of a manager," said famed management consultant Peter Drucker.
  • Psychology tells us again and again that emotionally intelligent leadership, which recognizes the humanity in others, is a driving force of productivity.
  • Here are 5 simple but effective ways to increase performance and make a positive impact in your workplace.
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Here's why narcissists become leaders, according to two psychologists

Psychologists W. Keith Campbell, (Ph.D.) and Carolyn Crist explain why narcissists rise to power and how to make sure your support is going to someone making effective, positive change.

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  • Pathological narcissism is rare. It impacts an estimated 1 percent of the population.
  • Narcissism is tied closely to leadership emergence, as narcissists tend to initially be confident, charismatic, and charming. Leadership is a natural goal for narcissists because it feeds their motivational goals of status, power, and attention.
  • Psychologists W. Keith Campbell, (Ph.D.) and Carolyn Crist explain why narcissists rise to power.
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