Being a leader is about more than the job title. You have to earn respect.
- What does it take to be a leader? For Northwell Health president and CEO Michael Dowling, having an Ivy League degree and a large office is not what makes a leader. Leadership requires something much less tangible: influence.
- True leaders inspire people to follow and believe in them and the organization's mission by being passionate, having humility, and being a real part of the team. This is especially important in a field like health care, where guidance and teamwork save lives.
- Authenticity is also key. "Don't pretend, be real," says Dowling. "Accept your vulnerabilities, accept your weaknesses, know where your strengths are, and get people to belong."
From making their own swabs to staying in constant communication across the board, Northwell Health dove headfirst into uncharted waters to take on the virus and save lives.
- Preparing for a pandemic like COVID-19 was virtually impossible. Northwell Health president and CEO Michael Dowling explains how, as the largest healthcare provider in New York, his team had to continuously organize, innovate, and readjust to dangerous and unpredictable conditions in a way that guaranteed safety for the staff and the best treatment for over 128,000 coronavirus patients.
- From making their own supplies when they ran out, to coordinating with government at every level and making sense of new statistics and protocols, Northwell focused on strengthening internal and external communication to keep the ship from sinking.
- "There was no such thing as putting up the white flag," Dowling says of meeting the pandemic head on and reassuring his front line staff that they would be safe and have all the resources they needed to beat the virus. "It's amazing how innovative you can be in a crisis."
Erin Meyer explains the keeper test and how it can make or break a team.
- There are numerous strategies for building and maintaining a high-performing team, but unfortunately they are not plug-and-play. What works for some companies will not necessarily work for others. Erin Meyer, co-author of No Rules Rules: Netflix and the Culture of Reinvention, shares one alternative employed by one of the largest tech and media services companies in the world.
- Instead of the 'Rank and Yank' method once used by GE, Meyer explains how Netflix managers use the 'keeper test' to determine if employees are crucial pieces of the larger team and are worth fighting to keep.
- "An individual performance problem is a systemic problem that impacts the entire team," she says. This is a valuable lesson that could determine whether the team fails or whether an organization advances to the next level.
Here are 5 ways to make your workplace better and your workforce happier.
- "Productivity of work isn't the responsibility of a worker yet of a manager," said famed management consultant Peter Drucker.
- Psychology tells us again and again that emotionally intelligent leadership, which recognizes the humanity in others, is a driving force of productivity.
- Here are 5 simple but effective ways to increase performance and make a positive impact in your workplace.
Customized employee appreciation gifts<p>Employee appreciation gifts can be an excellent incentive to drive your employees to work harder. But don't just issue standard mass-produced gifts that are the same for everyone. If you offer <a href="https://www.gs-jj.com/" target="_blank">specially customized employee appreciation gifts</a> instead, then your employees will think of them on a more personal level.</p> <p>For example, if your employees are big baseball fans, you could reward them with baseball trading pins that have their names on them. Perhaps you know of an employee who has been open with you about their desire to quit smoking. You could give them a motivational PVC patch with a message about strength as a way to encourage them toward their goal.</p> <p>Personalized gestures show employees that you care about their individual interests, struggles, wants, and desires. That gives them greater motivation to do better in the workplace.</p>
Encourage employee feedback<p>Your team will have a better attitude about their workplace if they feel like they can make a valuable contribution to its organizational structure and how it's being run. If employees have no say in the rules and procedures of their workplace, they could quickly develop resentment toward their managers.</p> <p>Consider having an employee feedback box in the workplace. It is a box where employees can submit workplace suggestions and criticisms to their employers anonymously. They can fill out a suggestion form and slip it into the box. Then you can review the suggestions and address them accordingly. </p>
Acknowledge accomplishments<p>Managers often get too narrowly focused on telling employees what needs to be done in the workplace. That's why managers need to acknowledge the accomplishments of their employees because it reinforces the great job they are doing.</p> <p>If employees never hear any compliments or acknowledgements regarding their positive contributions to the workplace, they might start not to care as much anymore. It will cause their work performance to decline drastically. So, always give praise to your employees when they complete their tasks successfully or make an outstanding contribution.</p>
Encourage break time<p>Managers who force their employees to keep working long hours without a break are doing a disservice to their company. If employees don't get a break after a certain period, their productivity in the workplace will diminish. You need to encourage your employees to take periodic breaks to rest and recharge themselves mentally and physically. </p>
Offer more work flexibility<p>The digital age is called the "age of convenience" for a reason. Several research studies show that employees are more productive if their employers give them the flexibility to work from home. </p> <p>It is easier for someone to get out of bed and hop right onto their computer to get to work. Employees want this kind of flexibility, especially if they have to watch their children at home and cannot afford a babysitter. If you can offer them this kind of flexibility, then it will ease their stress and let them be more focused on their work.</p>
Psychologists W. Keith Campbell, (Ph.D.) and Carolyn Crist explain why narcissists rise to power and how to make sure your support is going to someone making effective, positive change.
- Pathological narcissism is rare. It impacts an estimated 1 percent of the population.
- Narcissism is tied closely to leadership emergence, as narcissists tend to initially be confident, charismatic, and charming. Leadership is a natural goal for narcissists because it feeds their motivational goals of status, power, and attention.
- Psychologists W. Keith Campbell, (Ph.D.) and Carolyn Crist explain why narcissists rise to power.