Good leaders don’t give advice — they coach

Stop prescribing advice and start helping people come up with their own solutions.

All managers want to see their employees thrive, but it can be tricky to maintain a balance between guiding and hand-holding.


While some managers might think the best way to lead is to constantly offer their employees advice, recent research suggests that coaching employees, or helping employees maximize their own performance potential, is a more effective leadership style. Unfortunately, the percentage of managers who use coaching as a leadership strategy is slim. In fact, a recent study published in the Harvard Business Review shows that the majority of managers act as consultants, rather than coaches. In other words, they lead their teams by micromanaging and prescribing advice — not by helping them learn to come up with their own solutions.

Although managers who constantly give advice might mean well, the best managers are those who help their employees set actionable goals, give constructive feedback, and practice compassionate directness. Here are three simple Microsteps (small, science-backed, too-small to fail behavior changes) to help you avoid management pitfalls and become a better, more effective leader.

Start each of your meetings by telling everyone what the goal is.

There's nothing worse than ending a meeting with the feeling that you didn't accomplish what you set out to do. An easy remedy for this is to begin each meeting by setting an actionable goal for your team, and allowing your employees to work towards that goal as a unit. By immediately and clearly stating the meeting's purpose, managers are able to foster a sense of team unity around achieving the shared goal.

Before your next one-on-one, pause to reflect before giving feedback.

Considering your employee's point of view is a crucial step in the feedback process, but reflecting on your current state of mind is just as important. If you're feeling stressed, rushed, or burned out, you're more likely to deliver feedback without compassion or empathy — even if that's unintentional. In your next meeting, before you offer any feedback, try pausing and taking stock of your emotional well-being before offering any constructive feedback. As a leader, this is your opportunity to point your employees in the right direction and allowing them to find their own paths towards success.

Each time you have constructive feedback, share it with compassion.

Above all, remembering to always practice compassionate directness is key to being an effective leader and strengthening employee-manager relationships. Compassionate directness — or empowering employees to speak up, give feedback, disagree, and surface problems in real time, rather than waiting for structured employee reviews — allows teams to foster a healthier, more trusting company culture. Even when delivering criticism, always remember to be straightforward, kind, and understanding. This lets employees know that you're not trying to put them down, but rather give them the feedback they need to grow as individuals. Giving compassionately direct feedback is how we course-correct and come up with many of our best ideas.

Reprinted with permission of Thrive Global. Read the original article.

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Would you have to tip robots? You might be answering that question sooner than you think as Domino's is about to start using robots for delivering pizza. Later this year a fleet of self-driving robotic vehicles will be spreading the joy of pizza throughout the Houston area for the famous pizza manufacturer, using delivery cars made by the Silicon Valley startup Nuro.

The startup, founded by Google veterans, raised $940 million in February and has already been delivering groceries for Kroger around Houston. Partnering with the pizza juggernaut Domino's, which delivers close to 3 million pizzas a day, is another logical step for the expanding drone car business.

Kevin Vasconi of Domino's explained in a press release that they see these specially-designed robots as "a valuable partner in our autonomous vehicle journey," adding "The opportunity to bring our customers the choice of an unmanned delivery experience, and our operators an additional delivery solution during a busy store rush, is an important part of our autonomous vehicle testing."

How will they work exactly? Nuro explained in its own press release that this "opportunity to use Nuro's autonomous delivery" will be available for some of the customers who order online. Once they opt in, they'll be able to track the car via an app. When the vehicle gets to them, the customers will use a special PIN code to unlock the pizza compartment.

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For now, the cars are still tracked around the neighborhoods by human-driven vehicles, with monitors to make sure nothing goes haywire. But these "chase cars" should be phased out eventually, an important milestone in the evolution of your robot pizza drivers.

Check out how Nuro's vehicles work: