Can A.I. remove human bias from the hiring process?
AI may help organizations overcome unconscious biases in hiring and increase diversity.
This series on diversity and inclusion is sponsored by Amway, which supports a prosperous economy through having a diverse workplace. Companies committed to diversity and inclusion are better equipped to innovate and drive performance. For more information, visit amwayglobal.com/our-story.
The world is becoming a more diverse place. And companies that don’t hire employees accordingly will lose out on crucial talent for generations to come. Standing in the way of increased workplace diversity, however, is often the unconscious biases of those doing the hiring.
What is ‘unconscious bias’? It’s any prejudice we have without being aware that we have it. We naturally form stronger bonds, for example, with people who look and act like us, which can gradually create highly homogenous workplaces (see: resume whitening).
But artificial intelligence may be able to see around our biases, so to speak, and help create an employee roster that’s not only more equitable but more talented as well.
Unconscious bias is a workplace hazard
In the book “The Inclusion Element,” authors Mark Kaplan and Mason Donovan say that we all have biases we aren't aware of. And these unconscious biases translate into behaviors “that can have big impacts on fairness and inclusiveness.” When biases get embedded systemically into an organization, they can affect its ability to “fully engage its marketplace” and negatively impacts performance. This is especially so if the bias comes from the leader of the group or company.
“Not only does bias result in less than optimal decisions, it also affects performance in a more indirect way,” say Kaplan and Donovan. “A large body of research on the Pygmalion effect and self-fulfilling prophecy has demonstrated that leaders’ perceptions and expectations directly affect the performance of their staff.”
They recommend making biases visible in order to address them and improve the group’s diversity.
How artificial intelligence can help
To increase diversity and get around one of the major obstacles in combating bias - humans, a number of startups have sprung up that attempt to employ artificial intelligence in making hiring decisions. San Francisco-based Mya Systems, for example, created a chatbot named Mya that is used by several large recruitment agencies as the initial step in a job interview, reports Wired. The bot is able to evaluate the educational and professional backgrounds of the candidates as well as their level of interest. It also elaborates on the specifics of the job and answers questions on company policies and culture.
Other AI-based programs like HireVue utilize intelligent video- and text-based software to predict the best performers for each job by focusing on as many as 25,000 data points from video interviews. HireVue is used by companies such as Intel and Nike. Is it good for the potential employees? According to HireVue’s CTO Loren Larsen, by using HireVue, candidates are “getting the same shot regardless of gender, ethnicity, age, employment gaps, or college attended.”
Of course, there are detractors, who warn that AI algorithms are only as unbiased as the people who programmed them. Inevitably, the prejudices of the creators find their way into the data used by the AI as well as its decision-making process.
Still, fighting biases during the hiring stage is a worthwhile effort, especially in light of the fact that trying to change a biased culture that already exists may be a near impossibility, according to a study aptly named “Pointless Diversity Training: Unconscious Bias, New Racism and Agency” from the Queen Mary University of London. Mike Noon, the author of the study, calls unconscious bias training programs a “fashion” that is ”based on unproven suppositions and is unlikely to help eliminate racism in the workplace.” He found that identifying biases does not automatically cause changes in the behavior of managers and employees.
The scientist sees a danger in the fact that unconscious bias training efforts can often be quick and showy fixes for companies rather than “on-going and possibly lengthy process of reflection, discussion and awareness-raising.” Changing the company’s culture is more than fads that are “suited to a resurgence in behavioural science in an era of big data,” writes Noon.
“Diversity itself does not ensure innovation”
What are the benefits of having a diverse workplace beside being an inclusive place to conduct business?
One argument is that having a diverse group can improve the ability of that group to come up with innovative solutions to work tasks. As write Earl Lewis and Nancy Cantor in the introduction to Scott E. Page’s The Diversity Bonus, there is an advantage to be gained in having diverse individuals come together as a team in today’s “highly charged, competitive, fast-changing work settings.” Fluid work environments where people have to deal with an ever-increasing flow of information require more than talented people but an ability for all not to think the same thing, which may prevent success.
“The relevant ability of an individual may not suffice—especially if those in the room share almost the same knowledge and set of approaches to problems that require the flow of all kinds of insights and the application of varied tools,” say Lewis and Canton. “Success may depend on the cognitive diversity that makes for intelligent teams."
As David Livermore sees it in his book Driven by Difference, just having a diverse workplace will not necessarily help the company to perform better. But given the right approach to diversity, it can become a powerful tool in creating innovation. What’s important is to foster the growth of cultural intelligence within your team.
“Diversity by itself does not ensure innovation, “ explains Livermore. “Diversity combined with high cultural intelligence (CQ) does. Cultural intelligence is the capability to function effectively in culturally diverse situations."
In a joint briefing at the 101st American Meteorological Society Annual Meeting, NASA and NOAA revealed 2020's scorching climate data.
A dead heat<img type="lazy-image" data-runner-src="https://assets.rebelmouse.io/eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpbWFnZSI6Imh0dHBzOi8vYXNzZXRzLnJibC5tcy8yNTQ2MDU4Ny9vcmlnaW4uanBnIiwiZXhwaXJlc19hdCI6MTYzNzM0MzIwNH0.3NrKDBoOdpFL5IXF3cDbom-Dp2RlrzJgvAciXcb0GDE/img.jpg?width=980" id="69d06" class="rm-shortcode" data-rm-shortcode-id="886a2617e756181e6a11e20a00b65dff" data-rm-shortcode-name="rebelmouse-image" data-width="1266" data-height="654" />
A graph showing the global mean temperatures from 1880–2020 (with the years 1951–1980 serving as the mean baseline).
(Photo: NASA and NOAA)<p>For <a href="https://data.giss.nasa.gov/gistemp/" target="_blank">its 2020 analysis</a>, NASA gathered surface temperature measurements from more than 26,000 weather stations. This data was incorporated with data from satellites as well as sea-surface temperatures taken from ship and buoy instruments. Once tallied, NASA's data showed 2020 barely edged out 2016 has the warmest year on record, with average global temperatures 1.02°C (1.84°F) above the baseline mean (1951-1980).</p><p>In a separate analysis of the raw data, NOAA found 2020 to be slightly cooler than 2016. This distinction is the result of the different methodologies used in each—for example, NOAA uses a different baseline period (1901–2000) and does not infer temperatures in polar regions lacking observations. Together, these analyses put 2020 in a statistical dead heat with the sweltering 2016 and demonstrate the global-warming trend of the past four decades.</p><p>"The last seven years have been the warmest seven years on record, typifying the ongoing and dramatic warming trend," <a href="http://email.prnewswire.com/ls/click?upn=OXp-2BEvHp8OzhyU1j9bSWuwMvMWelqIco5RbfBrouY-2BQCsSv6FnrhBjR9xReGqV57KGOs0rVc5GKMmgs-2FJKbOzjb0sJ6yjzUvrv2w75ulYk3EUck8pSjkzYhoy5ADXO0eOcn7LDjqsHyK2gp2NRf2UysMK-2F9SN4oYUmRylQcRtSUo6-2FcYeK-2B9naUetByXNCR2gF8u_FU3lc-2FvIcVOtjb4iEuBVjFYoW0IRF5dtM-2FDfzzkhmYHO5IVgq387-2BxdHEMunBZ1-2Fy0-2BJDgXnZEYvN604G1TWJfy4M4HKnIouyasgRyWEHIYmPTiDXeFrd9FqRmsl0JQfksEElkp2ITvgyFkkivWV3GiFH7z7tl1cTZ2rNh2c-2FbCRKQxkH4-2BChgYT6uWeYOvXusiC4cDsZkEBvw7lOEdPsPq78JT8F5x5gc5cMRaRJY-2FZ8q8peaKsS7Mfc5OQ6yjyEU5YUHR4QKJ1Fn-2FDuwJ5jk4Gm28sxJZNXX9IEO-2FOHlhyRcJbl6rMWcoeJZDEd-2BM8UJ5ZY-2FYqc1DHevd1Mz-2B1fQ-3D-3D" target="_blank">Gavin Schmidt</a>, director of the NASA Goddard Institute for Space Studies, <a href="https://www.sciencedaily.com/releases/2021/01/210115103020.htm" target="_blank" rel="noopener noreferrer">said in a release</a>. "Whether one year is a record or not is not really that important—the important things are long-term trends. With these trends, and as the human impact on the climate increases, we have to expect that records will continue to be broken."</p><p>And they are. According to the analyses, 2020 was the warmest year on record for Asia and Europe, the second warmest for South America, the fourth warmest for Africa and Australia, and the tenth warmest for North America. </p><p>All told, 2020 was 1.19°C (2.14°F) above averages from the late-19<sup>th</sup> century, a period that provides a rough approximate for pre-industrial conditions. This temperature is closing in on the Paris Climate Agreement's preferred goal of <a href="https://unfccc.int/process-and-meetings/the-paris-agreement/the-paris-agreemen" target="_blank" rel="noopener noreferrer">limiting global warming to 1.5°C</a> of those pre-industrial conditions.</p>
2020's hotspot was—the Artic?<img type="lazy-image" data-runner-src="https://assets.rebelmouse.io/eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpbWFnZSI6Imh0dHBzOi8vYXNzZXRzLnJibC5tcy8yNTQ2MDU5My9vcmlnaW4uanBnIiwiZXhwaXJlc19hdCI6MTYyMTA5OTU1MH0.0ZCixGwhHbjmyO6By_eaMI-cXrM2-rsPq32J-pAVWPs/img.jpg?width=980" id="34c94" class="rm-shortcode" data-rm-shortcode-id="846b12bfa65c6d1b8d0a5b0d0214e091" data-rm-shortcode-name="rebelmouse-image" data-width="1106" data-height="672" />
A map of global mean temperatures in 2020 shows an scorching year for the Arctic.
(Photo: NASA and NOAA)<p>Heatwaves have become more common all over the world, but a region that really endured the heat in 2020 was the <a href="https://nsidc.org/cryosphere/arctic-meteorology/climate_change.html#:~:text=Over%20the%20past%2030%20years,climate%20change%20in%20the%20Arctic." target="_blank">Arctic</a>.</p><p>"The big story this year is Siberia; it was a hotspot," Russell Vose, chief of the analysis and synthesis branch of NOAA's National Centers for Environmental Information, said during the briefing. "In May, some places were 18°F above the average. There was a town in Siberia […] that reported a high temperature of 104°F. If that gets verified by the World Metrological Organization, it will the first there's been a weather station in the Arctic with a temperature above 100°F."</p><p>The Arctic is warming at three times the global mean, thanks to <a href="https://nsidc.org/cryosphere/arctic-meteorology/climate_change.html#:~:text=Over%20the%20past%2030%20years,climate%20change%20in%20the%20Arctic." target="_blank">a phenomenon known as Arctic Amplification</a>. As the Arctic warms, it loses its sea ice, and this creates a feedback loop. The more Arctic sea ice loss, the more heat introduced into the oceans; the more heat introduced, the more sea ice loss. And the longer this trend continues, the more devastating the effects.</p><p>For example, since the 1980s, there's been a 50 percent decline in sea ice, and this loss has exposed more of the ocean to the sun's rays. That energy then gets trapped in the ocean as heat. As the <a href="https://www.climate.gov/news-features/understanding-climate/climate-change-ocean-heat-content" target="_blank" rel="noopener noreferrer">ocean heat content</a> rises, it threatens rising sea levels and the sustainability of natural ecosystems. In 2020 alone, 255 zeta joules of heat above the baseline were introduced into Earth's oceans. In (admittedly) dramatic terms, that's <a href="https://www.mprnews.org/story/2020/01/14/twin-cities-scientist-heat-of-5-to-6-hiroshima-atom-bombs-per-second-into-earths-oceans" target="_blank" rel="noopener noreferrer">the equivalent of introducing 5 to 6 Hiroshima atom bombs</a> worth of energy every second of every day.</p><p>Looking beyond the Arctic, the average snow cover for the Northern Hemisphere was also the lowest on record. Like the Arctic sea ices, such <a href="https://nsidc.org/cryosphere/snow/climate.html#:~:text=Snow's%20effect%20on%20climate,especially%20the%20western%20United%20States." target="_blank" rel="noopener noreferrer">snow cover</a> helps regulate Earth's surface temperatures. Its melt off in the spring and summer also provides the freshwater ecosystems rely on to survive and farmers need to grow crops, especially in <a href="https://bigthink.com/surprising-science/too-many-trees?rebelltitem=2#rebelltitem2" target="_self">the Western United States</a>.</p>
Natural disasters get a man-made bump<img type="lazy-image" data-runner-src="https://assets.rebelmouse.io/eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpbWFnZSI6Imh0dHBzOi8vYXNzZXRzLnJibC5tcy8yNTQ2MDU5NS9vcmlnaW4uanBnIiwiZXhwaXJlc19hdCI6MTY2MjUwMjE0Mn0.R_juvxCWUw-S9RDkAobjXeMn2qMHg-XVgsOHW74Uz-s/img.jpg?width=980" id="51830" class="rm-shortcode" data-rm-shortcode-id="7b3e734e1d03eaec341dca40df0939f0" data-rm-shortcode-name="rebelmouse-image" data-width="1123" data-height="672" />
A map of 2020's billion-dollar weather and climate disasters, which totaled approximately $95 billion in losses.
(Photo: NASA and NOAA)<p>2020 was also a record-breaking year for natural disasters. In the U.S. alone, there were 22 billion-dollar disasters, the most ever recorded. Combined, they resulted in a total of $95 billion in losses. The western wildfires alone consumed more than 10 million acres and destroyed large portions of Oregon, Colorado, and California.</p><p>The year also witnessed a record-setting Atlantic Hurricane season with more than 30 named storms, 13 of which were hurricanes. Typically, the World Meteorological Organization <a href="https://www.nhc.noaa.gov/aboutnames_history.shtml#:~:text=Instead%20a%20strict%20procedure%20has,is%20repeated%20every%20sixth%20year." target="_blank">names storms</a> from an annual list of 21 selected names—one for each letter of the alphabet, minus Q, U, X, Y, and Z. For only <a href="https://www.npr.org/2020/09/18/914453403/so-2020-new-storm-forms-named-alpha-because-weve-run-out-of-letters" target="_blank" rel="noopener noreferrer">the second time in history</a>, the Organization had to resort to naming storms after Greek letters because they ran out of alphabet.</p>
For the record, there's a consensus about the record<span style="display:block;position:relative;padding-top:56.25%;" class="rm-shortcode" data-rm-shortcode-id="9bb94f5d5a58d40f03e1515f3c2e467c"><iframe type="lazy-iframe" data-runner-src="https://www.youtube.com/embed/gzksqQDI_kE?rel=0" width="100%" height="auto" frameborder="0" scrolling="no" style="position:absolute;top:0;left:0;width:100%;height:100%;"></iframe></span><p>Such records are a dramatic reminder of climate change's ongoing effect on our planet. They make for an eye-catching headline, sure. But those headlines can sometimes mask the fact that these years are part of decade-long trends, trends providing a preview of what a climate-changed world will be like. </p><p>And in case there was any question as to whether these trends were the result of natural processes or man-made conditions, Schmidt and Vose did not mince words. </p><p>As Schmidt said in the briefing: "Many, many things have caused the climate to change in the past: asteroids, wobbles in the Earth's orbit, moving continents. But when we look at the 20<sup>th</sup> century, we can see very clearly what has been happening. We know the continents have not moved very much, we know the orbit has not changed very much, we know when there were volcanoes, we know what the sun is doing, and we know what we've been doing."</p><p>He continued, "When we do an attribution by driver of climate change over the 20<sup>th</sup> century, what we find is that the overwhelming cause of the warming is the increase of greenhouse gases. When you add in all of the things humans have done, all of the trends over this period are attributable to human activity."</p><p>The data are in; the consensus is in. The only thing left is to figure out how to prevent the worst of climate change before it's too late. As bad as 2020 was, it was only a preview of what could come.<strong></strong></p>
A new study proposes mysterious axions may be found in X-rays coming from a cluster of neutron stars.
Are Axions Dark Matter?<span style="display:block;position:relative;padding-top:56.25%;" class="rm-shortcode" data-rm-shortcode-id="5e35ce24a5b17102bfce5ae6aecc7c14"><iframe type="lazy-iframe" data-runner-src="https://www.youtube.com/embed/e7yXqF32Yvw?rel=0" width="100%" height="auto" frameborder="0" scrolling="no" style="position:absolute;top:0;left:0;width:100%;height:100%;"></iframe></span>
New research suggests you can't fake your emotional state to improve your work life — you have to feel it.
What is deep acting?<img type="lazy-image" data-runner-src="https://assets.rebelmouse.io/eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpbWFnZSI6Imh0dHBzOi8vYXNzZXRzLnJibC5tcy8yNTQ1NDk2OS9vcmlnaW4uanBnIiwiZXhwaXJlc19hdCI6MTYxNTY5MzA0Nn0._s7aP25Es1CInq51pbzGrUj3GtOIRWBHZxCBFnbyXY8/img.jpg?width=1245&coordinates=333%2C-1%2C333%2C-1&height=700" id="ddf09" class="rm-shortcode" data-rm-shortcode-id="9dc42c4d6a8e372ad7b72907b46ecd3f" data-rm-shortcode-name="rebelmouse-image" data-width="1245" data-height="700" />
Arlie Russell Hochschild (pictured) laid out the concept of emotional labor in her 1983 book, "The Managed Heart."
Credit: Wikimedia Commons<p>Deep and surface acting are the principal components of emotional labor, a buzz phrase you have likely seen flitting about the Twittersphere. Today, "<a href="https://www.bbc.co.uk/bbcthree/article/5ea9f140-f722-4214-bb57-8b84f9418a7e" target="_blank">emotional labor</a>" has been adopted by groups as diverse as family counselors, academic feminists, and corporate CEOs, and each has redefined it with a patented spin. But while the phrase has splintered into a smorgasbord of pop-psychological arguments, its initial usage was more specific.</p><p>First coined by sociologist Arlie Russell Hochschild in her 1983 book, "<a href="https://www.ucpress.edu/book/9780520272941/the-managed-heart" target="_blank">The Managed Heart</a>," emotional labor describes the work we do to regulate our emotions on the job. Hochschild's go-to example is the flight attendant, who is tasked with being "nicer than natural" to enhance the customer experience. While at work, flight attendants are expected to smile and be exceedingly helpful even if they are wrestling with personal issues, the passengers are rude, and that one kid just upchucked down the center aisle. Hochschild's counterpart to the flight attendant is the bill collector, who must instead be "nastier than natural."</p><p>Such personas may serve an organization's mission or commercial interests, but if they cause emotional dissonance, they can potentially lead to high emotional costs for the employee—bringing us back to deep and surface acting.</p><p>Deep acting is the process by which people modify their emotions to match their expected role. Deep actors still encounter the negative emotions, but they devise ways to <a href="http://www.selfinjury.bctr.cornell.edu/perch/resources/what-is-emotion-regulationsinfo-brief.pdf" target="_blank">regulate those emotions</a> and return to the desired state. Flight attendants may modify their internal state by talking through harsh emotions (say, with a coworker), focusing on life's benefits (next stop Paris!), physically expressing their desired emotion (smiling and deep breaths), or recontextualizing an inauspicious situation (not the kid's fault he got sick).</p><p>Conversely, surface acting occurs when employees display ersatz emotions to match those expected by their role. These actors are the waiters who smile despite being crushed by the stress of a dinner rush. They are the CEOs who wear a confident swagger despite feelings of inauthenticity. And they are the bouncers who must maintain a steely edge despite humming show tunes in their heart of hearts.</p><p>As we'll see in the research, surface acting can degrade our mental well-being. This deterioration can be especially true of people who must contend with negative emotions or situations inside while displaying an elated mood outside. Hochschild argues such emotional labor can lead to exhaustion and self-estrangement—that is, surface actors erect a bulwark against anger, fear, and stress, but that disconnect estranges them from the emotions that allow them to connect with others and live fulfilling lives.</p>
Don't fake it till you make it<p>Most studies on emotional labor have focused on customer service for the obvious reason that such jobs prescribe emotional states—service with a smile or, if you're in the bouncing business, a scowl. But <a href="https://eller.arizona.edu/people/allison-s-gabriel" target="_blank">Allison Gabriel</a>, associate professor of management and organizations at the University of Arizona's Eller College of Management, wanted to explore how employees used emotional labor strategies in their intra-office interactions and which strategies proved most beneficial.</p><p>"What we wanted to know is whether people choose to engage in emotion regulation when interacting with their co-workers, why they choose to regulate their emotions if there is no formal rule requiring them to do so, and what benefits, if any, they get out of this effort," Gabriel said in <a href="https://www.sciencedaily.com/releases/2020/01/200117162703.htm" target="_blank">a press release</a>.</p><p>Across three studies, she and her colleagues surveyed more than 2,500 full-time employees on their emotional regulation with coworkers. The survey asked participants to agree or disagree with statements such as "I try to experience the emotions that I show to my coworkers" or "I fake a good mood when interacting with my coworkers." Other statements gauged the outcomes of such strategies—for example, "I feel emotionally drained at work." Participants were drawn from industries as varied as education, engineering, and financial services.</p><p>The results, <a href="https://psycnet.apa.org/doiLanding?doi=10.1037%2Fapl0000473" target="_blank" rel="noopener noreferrer">published in the Journal of Applied Psychology</a>, revealed four different emotional strategies. "Deep actors" engaged in high levels of deep acting; "low actors" leaned more heavily on surface acting. Meanwhile, "non-actors" engaged in negligible amounts of emotional labor, while "regulators" switched between both. The survey also revealed two drivers for such strategies: prosocial and impression management motives. The former aimed to cultivate positive relationships, the latter to present a positive front.</p><p>The researchers found deep actors were driven by prosocial motives and enjoyed advantages from their strategy of choice. These actors reported lower levels of fatigue, fewer feelings of inauthenticity, improved coworker trust, and advanced progress toward career goals. </p><p>As Gabriel told <a href="https://www.psypost.org/2021/01/new-psychology-research-suggests-deep-acting-can-reduce-fatigue-and-improve-your-work-life-59081" target="_blank" rel="noopener noreferrer">PsyPost in an interview</a>: "So, it's a win-win-win in terms of feeling good, performing well, and having positive coworker interactions."</p><p>Non-actors did not report the emotional exhaustion of their low-actor peers, but they also didn't enjoy the social gains of the deep actors. Finally, the regulators showed that the flip-flopping between surface and deep acting drained emotional reserves and strained office relationships.</p><p>"I think the 'fake it until you make it' idea suggests a survival tactic at work," Gabriel noted. "Maybe plastering on a smile to simply get out of an interaction is easier in the short run, but long term, it will undermine efforts to improve your health and the relationships you have at work. </p><p>"It all boils down to, 'Let's be nice to each other.' Not only will people feel better, but people's performance and social relationships can also improve."</p>
You'll be glad ya' decided to smile<span style="display:block;position:relative;padding-top:56.25%;" class="rm-shortcode" data-rm-shortcode-id="88a0a6a8d1c1abfcf7b1aca8e71247c6"><iframe type="lazy-iframe" data-runner-src="https://www.youtube.com/embed/QOSgpq9EGSw?rel=0" width="100%" height="auto" frameborder="0" scrolling="no" style="position:absolute;top:0;left:0;width:100%;height:100%;"></iframe></span><p>But as with any research that relies on self-reported data, there are confounders here to untangle. Even during anonymous studies, participants may select socially acceptable answers over honest ones. They may further interpret their goal progress and coworker interactions more favorably than is accurate. And certain work conditions may not produce the same effects, such as toxic work environments or those that require employees to project negative emotions.</p><p>There also remains the question of the causal mechanism. If surface acting—or switching between surface and deep acting—is more mentally taxing than genuinely feeling an emotion, then what physiological process causes this fatigue? <a href="https://www.frontiersin.org/articles/10.3389/fnhum.2019.00151/full" target="_blank">One study published in the <em>Frontiers in Human Neuroscience</em></a><em> </em>measured hemoglobin density in participants' brains using an fNIRS while they expressed emotions facially. The researchers found no significant difference in energy consumed in the prefrontal cortex by those asked to deep act or surface act (though, this study too is limited by a lack of real-life task).<br></p><p>With that said, Gabriel's studies reinforce much of the current research on emotional labor. <a href="https://journals.sagepub.com/doi/abs/10.1177/2041386611417746" target="_blank">A 2011 meta-analysis</a> found that "discordant emotional labor states" (read: surface acting) were associated with harmful effects on well-being and performance. The analysis found no such consequences for deep acting. <a href="https://doi.apa.org/doiLanding?doi=10.1037%2Fa0022876" target="_blank" rel="noopener noreferrer">Another meta-analysis</a> found an association between surface acting and impaired well-being, job attitudes, and performance outcomes. Conversely, deep acting was associated with improved emotional performance.</p><p>So, although there's still much to learn on the emotional labor front, it seems Van Dyke's advice to a Leigh was half correct. We should put on a happy face, but it will <a href="https://bigthink.com/design-for-good/everything-you-should-know-about-happiness-in-one-infographic" target="_self">only help if we can feel it</a>.</p>
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