The Key to Integrating Technology at the Office
In May 2011, Jeanette Horan was appointed Chief Information Officer of IBM. Ms. Horan’s organization supports operational excellence and drives IBM’s transformation agenda – focusing on business transformation, workforce transformation, and IT transformation. Her organization is responsible for equipping IBMers with the technology and tools they need to better support clients and achieve IBM’s objectives. Ms. Horan leads the development and implementation of a technology strategy aligned with the business that meets both the growth and productivity commitments of IBM’s 2015 roadmap.
Previously Ms. Horan was the vice president of Enterprise Business Transformation. In this role, Ms. Horan led IBM’s transformation program for key back office processes to accelerate IBM’s leadership as a globally integrated enterprise. In partnership with IBM’s Global Business Services and SAP, she led a multi-disciplinary, global team deploying simplified business processes worldwide.
Ms. Horan joined IBM in 1998, and has held leadership positions within the Lotus brand, Information Management and IBM Software Group Strategy. Prior to joining the CIO office in 2006, Ms. Horan was responsible for worldwide product development for the Information Management business in Software Group, and was the General Manager of IBM’s Silicon Valley Laboratory.
Prior to joining Lotus, Ms. Horan spent four years with Digital Equipment Corporation where she was vice president of development for the AltaVista business, bringing the Web search engine and suite of intranet products to market. She has more than 25 years experience in development and management roles in the computer industry.
As part of her business and personal involvement in the advancement of technology and service to the community, Ms. Horan serves on the board of Microvision Inc., an innovative display and imaging solutions company. She also serves as a director on the board of Jane Do No More Inc., an organization committed to improving the way society responds to victims of sexual assault.
Jeanette Horan: Integration of mobile devices is becoming something that every CIO has to deal with whether you think you have a strategy or whether you don’t, they’re in your environment and they’re being used pervasively. And I think where we are today, we’re moving beyond the point of providing the basic productivity to all say mail calendar contacts on mobile devices to truly thinking about how we can enable business applications out to those mobile devices.
Mobile devices, for better or worse, are more easily lost than, you know, than a laptop device, you know. Just the form factor, et cetera, they’re much more easily lost. So we definitely are extremely concerned about maintaining the security of the device and of the data on the device. And there are a number of technologies that are available today that allow us to manage the devices, understand what software is running on the device and in the event the employee loses the device that we can wipe the data off of it so that it’s not compromised.
These days so many of our employees are on the road or they’re working at client sites. And they have this expectation from their consumer life that they can do all of these transactions while they’re on the road, they’re sitting at the airport, whatever it is. And they want to have that same experience now within their corporate environment. And I think that’s one of the biggest things that we’re all trying to figure out is how do we enable that that allows employees to use these devices so they get all the productivity gains but that we also manage them in a way that maintains the integrity of the data for the corporation.
Directed / Produced by Jonathan Fowler and Elizabeth Rodd
Employees have expectations from their consumer lives about technologies such as mobile. They want to have that same experience now within their corporate environment.
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