Cynicism Is Killing Our Democracy. Only Political Participation Can Save It.
"Hope" and "change" works both ways, says a former Obama campaign leader. It's time to inspire people who believe their voice doesn't matter before it's too late.
Michael Slaby is a global leader in digital and social media strategy, technology and data analytics, and explores how together they can elevate mission-driven organizations. For Michael, it is not only about developing the necessary technological platform, but understanding what it is that brings people together to take action online, as well as offline. Currently, he is Managing Partner of Timshel—a new company working to help solve social, civic, and humanitarian problems via better technology, engagement capabilities development, and creative capital. Previously he was a Fellow at Shorenstein Center at the Harvard Kennedy School of Government.
In 2012, when the Obama administration began gearing up for re-election, one of the first calls went to Michael Slaby, who was chief technology officer in 2008—when the historical campaign leveraged the internet and social media to raise funds and organize volunteers in ways that had never been seen before.
Michael helped lead Obama for America as Chief Integration and Innovation Officer in 2012, overseeing the CTO, CIO, and CAO, in order to ensure effective implementation and integration of technology across the entire campaign.
Michael Slaby: I think the 2016 election has been eye-opening for me personally, and there's been a lot of personal reflection around “what does it mean to be involved?” for a lot of people. I think—and I hope—that we take President Trump's victory as a warning of what disengagement can cost us.
And I think our leaders have failed to lead on a lot of different dimensions. I think government has lost a productive culture of public service that makes it hard to participate, it makes it hard to understand the value of engaging in politics. Our first associations with the word “politician” is like, corruption/dishonesty. Public service should be about our highest ideals, it should be about our collective success, it should be about what is best and most ambitious for a group of people working together around a shared sense of purpose.
So I think as people wake up to “Wait a second, how is this possible here?” I think there's a couple of things at work there.
One is: as the country becomes more urban, and urban centers are decidedly more liberal, we have a sense that the country is much more liberal than it actually is. Turns out it's a really big country. It turns out there's a lot of people who still don't live in cities.
It turns out there are a lot of sort of frustrated people who live in cities who believed in Obama because of the promises he made about changing the system that Trump was a much more natural successor to than Secretary Clinton was.
And so I think the concept of someone who is frustrated and anxious seeing President Obama fail to largely change the culture of politics, see Trump as the bull for the china shop and there's a pretty straight line, and this is a lot easier to see in retrospect. I thought Secretary Clinton was going to win, so this is all with the benefit of hindsight and a lot of thought, and a lot of talking to a lot of people in a lot of places that aren't Chicago and aren't downtown New York.
But what I think this has awakened in people is the reality that people have to participate. There's this saying that “history is decided by the people that show up,” there's like nine different versions of that aphorism that are largely true in a participatory democracy. And I think we've gotten a little lazy, and I think President Trump scares a lot of people... and in a way that has been amazing to watch new people engage in politics.
And I think the question, to get back to where the question started, which is: “Okay, where do people begin?” This is where the increased access that technology provides to low barriers to participation are really, really great.
So you can start participating in politics just by being more aware, being more educated, being more plugged in to what is actually happening with leaders, with leadership, with campaigns at a level of just access to that process is so much greater than it's ever been.
But there's a choice and a desire on our side that we have to go and seek out those answers to those questions. And then there are so many ways to start to engage in simple ways: calling congressmen, writing letters, like everything from 5 Calls to Resistbot, and these are all progressive-oriented things but all of the same tactics apply for conservatives, and a lot of what we see with progresses really embracing the power of being face-to-face with elected officials in town halls was something that the Tea Party used to incredible effect ten years ago in the 2010 midterms in terms of particular just post the Obama election.
And so these tools themselves are not particularly partisan, but they've reduced the barrier to participation sufficiently that it makes it easier for sort of first-time activists to get started. And what I would say is that there's a couple of sort of lies at the heart of progressive politics that are super problematic.
One of them is that all politics is local. I would say that when Tip O'Neill said that in the '80s, “local” was meant to be an analog for what matters most to you. The true statement is: all politics is personal, what matters to you is what matters to you and that might be local, or it might not be.
And the thing that I always say to people is to start. Don't wait for... there is no magic way to participate. We live in a republic. We have to win elections to gain power. We don't live in a direct democracy. So like large scale open-source policymaking is interesting as a listening exercise and for understanding communities and for surfacing ideas that we haven't thought of, but we don't live in a direct democracy where open-source policy actually creates policy directly, so we have to participate in all kinds of ways.
I think one of the places where we need more attention is converting this sort of generic resistance participation we see on the left right now into political power.
So in L.A., in the city elections back in March, fewer people voted than turned out for the Women's March on inauguration day. That's maybe just a function of the fact that it wasn't a contested mayoral election and it's sort of off-cycle and not competitive, but an 11-and-a-half percent voter participation turn-out rate should scare all of us.
That's a problem because we do live in a republic, we do need to believe in the value of participating in this process. And this is where leadership matters a lot. This is where reclaiming the sort of joy and optimism and public service about politics and government is something that has to be a coherent priority of the party, of our leaders, of people running for office on both sides, or we're going to be in a place where democracy is a system of faith; and cynicism is extremely dangerous and long-term corrosive.
There's been a lot of talk about the normalization of propaganda and lying since President Trump took office and I think those things are super problematic because the institutions of the system matter a lot more than the personalities. And when personalities start trumping institutions, no pun intended, or pun intended I guess, you start leaning toward autocracy pretty fast and that's nowhere we want to go.
The net neutrality argument usually gets wrapped around things like Netflix and cable television and sort of commercial content distribution, that kind of thing.
I think the place where net neutrality is particularly important is around activism and around governments.
If companies can change the way they route packets and prioritize content based on financial decisions they can also do it based on ideological decisions. And you start inching your way toward government-run media, it's not a long jump between that question and government-managed suppression of participation from insurgent or counter opinion ideas. That's not a long leap. I worry less about the commercial problems because I think, look, if Netflix has to pay more for faster pipes they'll figure it out—like they'll figure out how to make money, they'll figure out how to get more episodes of House of Cards. It will work out for them. They will make money.
Activists not being able to use services like Twilio effectively to call Congress because net neutrality has changed the way that people have access to information is potentially catastrophic for people understanding that their participation is valuable.
And one of the things that these tools, like I said when we were thinking about this question of new activism and giving more access to more participation, if people don't believe that that participation will work or it literally won't work, now we're starting to create barriers to participation, and in a participatory democracy no barriers to participation are good.
Whether they're voting, whether it's content, whether it's listening, whether it's being able to hold leaders to account, limits on any of those things are bad.
"History is decided by the people that show up," and about 60 million people — about 1/5th of the country — showed up to vote for a boorish reality TV star with no experience in politics. It shocked just about everyone, namely the news media and coastal liberals who thought that Hilary Clinton was a shoe-in for the presidency. Michael Slaby—who worked for Obama in the crucial 2012 elections—shows that Trump is part of a direct line from the "hope / change" motif of Barack Obama, albeit on a much darker and aggressive tone. So how do we get back to a level of normality? We engage the majority of America—the 65% of Americans that believe Trump is doing a terrible job—and try and get them to actively participate in politics and show that their voice matters.
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Northwell Health is using insights from website traffic to forecast COVID-19 hospitalizations two weeks in the future.
- The machine-learning algorithm works by analyzing the online behavior of visitors to the Northwell Health website and comparing that data to future COVID-19 hospitalizations.
- The tool, which uses anonymized data, has so far predicted hospitalizations with an accuracy rate of 80 percent.
- Machine-learning tools are helping health-care professionals worldwide better constrain and treat COVID-19.
The value of forecasting<img type="lazy-image" data-runner-src="https://assets.rebelmouse.io/eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpbWFnZSI6Imh0dHBzOi8vYXNzZXRzLnJibC5tcy8yNTA0Njk2OC9vcmlnaW4uanBnIiwiZXhwaXJlc19hdCI6MTYyMzM2NDQzOH0.rid9regiDaKczCCKBsu7wrHkNQ64Vz_XcOEZIzAhzgM/img.jpg?width=980" id="2bb93" class="rm-shortcode" data-rm-shortcode-id="31345afbdf2bd408fd3e9f31520c445a" data-rm-shortcode-name="rebelmouse-image" data-width="1546" data-height="1056" />
Northwell emergency departments use the dashboard to monitor in real time.
Credit: Northwell Health<p>One unique benefit of forecasting COVID-19 hospitalizations is that it allows health systems to better prepare, manage and allocate resources. For example, if the tool forecasted a surge in COVID-19 hospitalizations in two weeks, Northwell Health could begin:</p><ul><li>Making space for an influx of patients</li><li>Moving personal protective equipment to where it's most needed</li><li>Strategically allocating staff during the predicted surge</li><li>Increasing the number of tests offered to asymptomatic patients</li></ul><p>The health-care field is increasingly using machine learning. It's already helping doctors develop <a href="https://care.diabetesjournals.org/content/early/2020/06/09/dc19-1870" target="_blank">personalized care plans for diabetes patients</a>, improving cancer screening techniques, and enabling mental health professionals to better predict which patients are at <a href="https://healthitanalytics.com/news/ehr-data-fuels-accurate-predictive-analytics-for-suicide-risk" target="_blank" rel="noopener noreferrer">elevated risk of suicide</a>, to name a few applications.</p><p>Health systems around the world have already begun exploring how <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7315944/" target="_blank" rel="noopener noreferrer">machine learning can help battle the pandemic</a>, including better COVID-19 screening, diagnosis, contact tracing, and drug and vaccine development.</p><p>Cruzen said these kinds of tools represent a shift in how health systems can tackle a wide variety of problems.</p><p>"Health care has always used the past to predict the future, but not in this mathematical way," Cruzen said. "I think [Northwell Health's new predictive tool] really is a great first example of how we should be attacking a lot of things as we go forward."</p>
Making machine-learning tools openly accessible<p>Northwell Health has made its predictive tool <a href="https://github.com/northwell-health/covid-web-data-predictor" target="_blank">available for free</a> to any health system that wishes to utilize it.</p><p>"COVID is everybody's problem, and I think developing tools that can be used to help others is sort of why people go into health care," Dr. Cruzen said. "It was really consistent with our mission."</p><p>Open collaboration is something the world's governments and health systems should be striving for during the pandemic, said Michael Dowling, Northwell Health's president and CEO.</p><p>"Whenever you develop anything and somebody else gets it, they improve it and they continue to make it better," Dowling said. "As a country, we lack data. I believe very, very strongly that we should have been and should be now working with other countries, including China, including the European Union, including England and others to figure out how to develop a health surveillance system so you can anticipate way in advance when these things are going to occur."</p><p>In all, Northwell Health has treated more than 112,000 COVID patients. During the pandemic, Dowling said he's seen an outpouring of goodwill, collaboration, and sacrifice from the community and the tens of thousands of staff who work across Northwell.</p><p>"COVID has changed our perspective on everything—and not just those of us in health care, because it has disrupted everybody's life," Dowling said. "It has demonstrated the value of community, how we help one another."</p>
A new study proposes mysterious axions may be found in X-rays coming from a cluster of neutron stars.
Are Axions Dark Matter?<span style="display:block;position:relative;padding-top:56.25%;" class="rm-shortcode" data-rm-shortcode-id="5e35ce24a5b17102bfce5ae6aecc7c14"><iframe type="lazy-iframe" data-runner-src="https://www.youtube.com/embed/e7yXqF32Yvw?rel=0" width="100%" height="auto" frameborder="0" scrolling="no" style="position:absolute;top:0;left:0;width:100%;height:100%;"></iframe></span>
New research suggests you can't fake your emotional state to improve your work life — you have to feel it.
What is deep acting?<img type="lazy-image" data-runner-src="https://assets.rebelmouse.io/eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpbWFnZSI6Imh0dHBzOi8vYXNzZXRzLnJibC5tcy8yNTQ1NDk2OS9vcmlnaW4uanBnIiwiZXhwaXJlc19hdCI6MTYxNTY5MzA0Nn0._s7aP25Es1CInq51pbzGrUj3GtOIRWBHZxCBFnbyXY8/img.jpg?width=1245&coordinates=333%2C-1%2C333%2C-1&height=700" id="ddf09" class="rm-shortcode" data-rm-shortcode-id="9dc42c4d6a8e372ad7b72907b46ecd3f" data-rm-shortcode-name="rebelmouse-image" data-width="1245" data-height="700" />
Arlie Russell Hochschild (pictured) laid out the concept of emotional labor in her 1983 book, "The Managed Heart."
Credit: Wikimedia Commons<p>Deep and surface acting are the principal components of emotional labor, a buzz phrase you have likely seen flitting about the Twittersphere. Today, "<a href="https://www.bbc.co.uk/bbcthree/article/5ea9f140-f722-4214-bb57-8b84f9418a7e" target="_blank">emotional labor</a>" has been adopted by groups as diverse as family counselors, academic feminists, and corporate CEOs, and each has redefined it with a patented spin. But while the phrase has splintered into a smorgasbord of pop-psychological arguments, its initial usage was more specific.</p><p>First coined by sociologist Arlie Russell Hochschild in her 1983 book, "<a href="https://www.ucpress.edu/book/9780520272941/the-managed-heart" target="_blank">The Managed Heart</a>," emotional labor describes the work we do to regulate our emotions on the job. Hochschild's go-to example is the flight attendant, who is tasked with being "nicer than natural" to enhance the customer experience. While at work, flight attendants are expected to smile and be exceedingly helpful even if they are wrestling with personal issues, the passengers are rude, and that one kid just upchucked down the center aisle. Hochschild's counterpart to the flight attendant is the bill collector, who must instead be "nastier than natural."</p><p>Such personas may serve an organization's mission or commercial interests, but if they cause emotional dissonance, they can potentially lead to high emotional costs for the employee—bringing us back to deep and surface acting.</p><p>Deep acting is the process by which people modify their emotions to match their expected role. Deep actors still encounter the negative emotions, but they devise ways to <a href="http://www.selfinjury.bctr.cornell.edu/perch/resources/what-is-emotion-regulationsinfo-brief.pdf" target="_blank">regulate those emotions</a> and return to the desired state. Flight attendants may modify their internal state by talking through harsh emotions (say, with a coworker), focusing on life's benefits (next stop Paris!), physically expressing their desired emotion (smiling and deep breaths), or recontextualizing an inauspicious situation (not the kid's fault he got sick).</p><p>Conversely, surface acting occurs when employees display ersatz emotions to match those expected by their role. These actors are the waiters who smile despite being crushed by the stress of a dinner rush. They are the CEOs who wear a confident swagger despite feelings of inauthenticity. And they are the bouncers who must maintain a steely edge despite humming show tunes in their heart of hearts.</p><p>As we'll see in the research, surface acting can degrade our mental well-being. This deterioration can be especially true of people who must contend with negative emotions or situations inside while displaying an elated mood outside. Hochschild argues such emotional labor can lead to exhaustion and self-estrangement—that is, surface actors erect a bulwark against anger, fear, and stress, but that disconnect estranges them from the emotions that allow them to connect with others and live fulfilling lives.</p>
Don't fake it till you make it<p>Most studies on emotional labor have focused on customer service for the obvious reason that such jobs prescribe emotional states—service with a smile or, if you're in the bouncing business, a scowl. But <a href="https://eller.arizona.edu/people/allison-s-gabriel" target="_blank">Allison Gabriel</a>, associate professor of management and organizations at the University of Arizona's Eller College of Management, wanted to explore how employees used emotional labor strategies in their intra-office interactions and which strategies proved most beneficial.</p><p>"What we wanted to know is whether people choose to engage in emotion regulation when interacting with their co-workers, why they choose to regulate their emotions if there is no formal rule requiring them to do so, and what benefits, if any, they get out of this effort," Gabriel said in <a href="https://www.sciencedaily.com/releases/2020/01/200117162703.htm" target="_blank">a press release</a>.</p><p>Across three studies, she and her colleagues surveyed more than 2,500 full-time employees on their emotional regulation with coworkers. The survey asked participants to agree or disagree with statements such as "I try to experience the emotions that I show to my coworkers" or "I fake a good mood when interacting with my coworkers." Other statements gauged the outcomes of such strategies—for example, "I feel emotionally drained at work." Participants were drawn from industries as varied as education, engineering, and financial services.</p><p>The results, <a href="https://psycnet.apa.org/doiLanding?doi=10.1037%2Fapl0000473" target="_blank" rel="noopener noreferrer">published in the Journal of Applied Psychology</a>, revealed four different emotional strategies. "Deep actors" engaged in high levels of deep acting; "low actors" leaned more heavily on surface acting. Meanwhile, "non-actors" engaged in negligible amounts of emotional labor, while "regulators" switched between both. The survey also revealed two drivers for such strategies: prosocial and impression management motives. The former aimed to cultivate positive relationships, the latter to present a positive front.</p><p>The researchers found deep actors were driven by prosocial motives and enjoyed advantages from their strategy of choice. These actors reported lower levels of fatigue, fewer feelings of inauthenticity, improved coworker trust, and advanced progress toward career goals. </p><p>As Gabriel told <a href="https://www.psypost.org/2021/01/new-psychology-research-suggests-deep-acting-can-reduce-fatigue-and-improve-your-work-life-59081" target="_blank" rel="noopener noreferrer">PsyPost in an interview</a>: "So, it's a win-win-win in terms of feeling good, performing well, and having positive coworker interactions."</p><p>Non-actors did not report the emotional exhaustion of their low-actor peers, but they also didn't enjoy the social gains of the deep actors. Finally, the regulators showed that the flip-flopping between surface and deep acting drained emotional reserves and strained office relationships.</p><p>"I think the 'fake it until you make it' idea suggests a survival tactic at work," Gabriel noted. "Maybe plastering on a smile to simply get out of an interaction is easier in the short run, but long term, it will undermine efforts to improve your health and the relationships you have at work. </p><p>"It all boils down to, 'Let's be nice to each other.' Not only will people feel better, but people's performance and social relationships can also improve."</p>
You'll be glad ya' decided to smile<span style="display:block;position:relative;padding-top:56.25%;" class="rm-shortcode" data-rm-shortcode-id="88a0a6a8d1c1abfcf7b1aca8e71247c6"><iframe type="lazy-iframe" data-runner-src="https://www.youtube.com/embed/QOSgpq9EGSw?rel=0" width="100%" height="auto" frameborder="0" scrolling="no" style="position:absolute;top:0;left:0;width:100%;height:100%;"></iframe></span><p>But as with any research that relies on self-reported data, there are confounders here to untangle. Even during anonymous studies, participants may select socially acceptable answers over honest ones. They may further interpret their goal progress and coworker interactions more favorably than is accurate. And certain work conditions may not produce the same effects, such as toxic work environments or those that require employees to project negative emotions.</p><p>There also remains the question of the causal mechanism. If surface acting—or switching between surface and deep acting—is more mentally taxing than genuinely feeling an emotion, then what physiological process causes this fatigue? <a href="https://www.frontiersin.org/articles/10.3389/fnhum.2019.00151/full" target="_blank">One study published in the <em>Frontiers in Human Neuroscience</em></a><em> </em>measured hemoglobin density in participants' brains using an fNIRS while they expressed emotions facially. The researchers found no significant difference in energy consumed in the prefrontal cortex by those asked to deep act or surface act (though, this study too is limited by a lack of real-life task).<br></p><p>With that said, Gabriel's studies reinforce much of the current research on emotional labor. <a href="https://journals.sagepub.com/doi/abs/10.1177/2041386611417746" target="_blank">A 2011 meta-analysis</a> found that "discordant emotional labor states" (read: surface acting) were associated with harmful effects on well-being and performance. The analysis found no such consequences for deep acting. <a href="https://doi.apa.org/doiLanding?doi=10.1037%2Fa0022876" target="_blank" rel="noopener noreferrer">Another meta-analysis</a> found an association between surface acting and impaired well-being, job attitudes, and performance outcomes. Conversely, deep acting was associated with improved emotional performance.</p><p>So, although there's still much to learn on the emotional labor front, it seems Van Dyke's advice to a Leigh was half correct. We should put on a happy face, but it will <a href="https://bigthink.com/design-for-good/everything-you-should-know-about-happiness-in-one-infographic" target="_self">only help if we can feel it</a>.</p>
Scientists used CT scanning and 3D-printing technology to re-create the voice of Nesyamun, an ancient Egyptian priest.
- Scientists printed a 3D replica of the vocal tract of Nesyamun, an Egyptian priest whose mummified corpse has been on display in the UK for two centuries.
- With the help of an electronic device, the reproduced voice is able to "speak" a vowel noise.
- The team behind the "Voices of the Past" project suggest reproducing ancient voices could make museum experiences more dynamic.
Howard et al.<p style="margin-left: 20px;">"While this approach has wide implications for heritage management/museum display, its relevance conforms exactly to the ancient Egyptians' fundamental belief that 'to speak the name of the dead is to make them live again'," they wrote in a <a href="https://www.nature.com/articles/s41598-019-56316-y#Fig3" target="_blank">paper</a> published in Nature Scientific Reports. "Given Nesyamun's stated desire to have his voice heard in the afterlife in order to live forever, the fulfilment of his beliefs through the synthesis of his vocal function allows us to make direct contact with ancient Egypt by listening to a sound from a vocal tract that has not been heard for over 3000 years, preserved through mummification and now restored through this new technique."</p>
Connecting modern people with history<p>It's not the first time scientists have "re-created" an ancient human's voice. In 2016, for example, Italian researchers used software to <a href="https://www.smithsonianmag.com/smart-news/hear-recreated-voice-otzi-iceman-180960570/" target="_blank">reconstruct the voice of Ötzi,</a> an iceman who was discovered in 1991 and is thought to have died more than 5,000 years ago. But the "Voices of the Past" project is different, the researchers note, because Nesyamun's mummified corpse is especially well preserved.</p><p style="margin-left: 20px;">"It was particularly suited, given its age and preservation [of its soft tissues], which is unusual," Howard told <em><a href="https://www.livescience.com/amp/ancient-egypt-mummy-voice-reconstructed.html" target="_blank">Live Science</a>.</em></p><p>As to whether Nesyamun's reconstructed voice will ever be able to speak complete sentences, Howard told <em><a href="https://abcnews.go.com/Weird/wireStory/ancient-voice-scientists-recreate-sound-egyptian-mummy-68482015" target="_blank">The Associated Press</a>, </em>that it's "something that is being worked on, so it will be possible one day."</p><p>John Schofield, an archaeologist at the University of York, said that reproducing voices from history can make museum experiences "more multidimensional."</p><p style="margin-left: 20px;">"There is nothing more personal than someone's voice," he told <em>The Associated Press.</em> "So we think that hearing a voice from so long ago will be an unforgettable experience, making heritage places like Karnak, Nesyamun's temple, come alive."</p>
Archaeologists discover a cave painting of a wild pig that is now the world's oldest dated work of representational art.
- Archaeologists find a cave painting of a wild pig that is at least 45,500 years old.
- The painting is the earliest known work of representational art.
- The discovery was made in a remote valley on the Indonesian island of Sulawesi.