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For nearly two centuries, courts have relied on the subjective “reasonable person standard” to solve legal disputes. Now, science can help.

A socially minded franchise model makes money while improving society.

The rules have changed, and so have we.

The “holy grail” of relationships with your customer can be tricky to achieve, and even more complex to uphold.

The membership economy is upending how businesses are structured and how they deliver value to customers.

If you want to be an innovation powerhouse, then you have to marry purpose with boldness.

142 more stores to close, but that might be just the tip of the proverbial iceberg.