Burnout is now officially a medically-recognized syndrome

Medical science finally acknowledges what workers have known for years.

  • The World Health Organization has finally declared burnout a real syndrome with medical consequences.
  • The condition, discussed in medical literature since the '70s, is well known and has affected millions.
  • Treating burnout isn't so simple, and requires organizational changes.

Everybody has heard of burnout. Given how high workplace stress levels have risen over the past few years, it would be more shocking to come across somebody who hasn't. The notion is ingrained into our cultural consciousness and may define a generation.

Despite all of this, it was only this month that the WHO officially recognized occupational burnout as a syndrome that could drive people to seek medical care.

Wait; what?

In a press release, the WHO explained that "burn-out" will be included in the 11th Revision of the International Classification of Diseases (ICD-11), a guide for diagnosing diseases. It will be included in a chapter focusing on "Factors influencing health status or contact with health services." They are careful to note that it is not being included as a medical condition by itself, but rather as a reason people seek out mental health care.

So, how did they define it?

The WHO offered a direct quote from the ICD:

Burn-out is a syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed. It is characterized by three dimensions:
1) Feelings of energy depletion or exhaustion,
2) Increased mental distance from one's job, or feelings of negativism or cynicism related to one's job, or
3) Reduced professional efficacy

They further explained that these symptoms must be specifically work-related. Feeling burned out from anything else doesn't count. This definition is a refinement of the previous definition used in the 10th edition of the ICD that better identifies the phenomenon while still asserting it is not a medical condition in and of itself.

Why did it take so long to identify this condition? It seems pretty straightforward. 

There are a couple of probable reasons for this delay.

First, the idea of burnout isn't that old. The first medical report on the topic dates back to 1974 when psychologist Herbert Freudenberger used the term to describe symptoms of "physical or mental collapse caused by overwork or stress." A slightly older use of the term to describe similar symptoms appeared in a book in 1961. Despite this evidence that the idea had been floating around for a while, it took until 1981 for a test to be created that could determine if somebody was suffering from burnout.

While 50 years might seem like plenty of time for medical science to agree on if something exists or not, remember that medical science often moves slowly in the hopes of being accurate.

It also doesn't help that many of the symptoms of burnout overlap with the symptoms of depression. This has made the term "burnout" controversial over the years, as many researchers have argued it is merely a subset of depression rather than a separate condition. These lingering concerns may explain the very narrow definition used above.

That’s interesting and all, but how do I avoid/treat burnout? I’m asking for a friend.

Treating burnout is difficult but not impossible. The three symptoms listed above are funny in those things that improve one often have little affect on the others. Interventions such as CBT-therapy have shown some promise in helping treat the condition, but it isn't a silver bullet. Another method that tested well was giving burned out workers more control over their job.

The better option is preventing it rather than treating it. The individual can only do so much in the way of prevention, but effective measures include eating well, sleeping enough, keeping stress at a manageable level, setting proper boundaries, and having relaxing rituals. Knowing how much you can and can't handle almost goes without saying.

However, in the book The Truth About Burnout: How Organizations Cause Personal Stress and What to do About it psychologists Christina Maslach and Michael P. Leiter argue that the best any individual can do is manage the symptoms and that it takes organizational changes to properly treat the condition.

Curative measures can include better expression of company values, a stronger sense of community, and providing support for workers so they don't feel overwhelmed by their workload. Measures like these can pay for themselves by preventing drops in productivity.

Other thinkers, such as sociologist Eric Blanc, argue that burnout is best prevented by system change. In his VICE interview and book Red State Revolt: The Teachers' Strike Wave and Working-Class Politics, Blanc suggests increasing unionization rates and cutting working hours as a route to improving the working conditions that make burnout a common occurrence.

His ideas are well grounded in reality, a recent experiment in Sweden showed just how dramatically a shorter workday improved the lives of workers and the data on how unions improve the conditions of working people is vast.

He also remarks on how our definition of burnout as an ailment might not be entirely sound in all cases, saying: "I think it's pretty rational to be burnt out at a job like Target, and it's a pretty rational response to not want to work as hard as your bosses might want you to all day long."

Similar notions were expressed by Buzzfeed's Anne Petersen, who wrote that "We are beginning to understand what ails us, and it's not something an oxygen facial or a treadmill desk can fix…. Change might come from legislation, or collective action, or continued feminist advocacy, but it's folly to imagine it will come from companies themselves."

Burnout, well known as a real condition by millions of overworked Americans for decades now, has been recognized by the medical community as a legitimate reason for seeking help. This may open the doors to better treatment for those who suffer from the condition over the next few years.

While fixing the problem of too much workplace stress and an inability balance work and home life will take more than just a definition in a medical text, it may prove to be the first step on the way to a more relaxed world.

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The pizza giant Domino's partners with a Silicon Valley startup to start delivering pizza by robots.

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  • Domino's partnered with the Silicon Valley startup Nuro to have robot cars deliver pizza.
  • The trial run will begin in Houston later this year.
  • The robots will be half a regular car and will need to be unlocked by a PIN code.

Would you have to tip robots? You might be answering that question sooner than you think as Domino's is about to start using robots for delivering pizza. Later this year a fleet of self-driving robotic vehicles will be spreading the joy of pizza throughout the Houston area for the famous pizza manufacturer, using delivery cars made by the Silicon Valley startup Nuro.

The startup, founded by Google veterans, raised $940 million in February and has already been delivering groceries for Kroger around Houston. Partnering with the pizza juggernaut Domino's, which delivers close to 3 million pizzas a day, is another logical step for the expanding drone car business.

Kevin Vasconi of Domino's explained in a press release that they see these specially-designed robots as "a valuable partner in our autonomous vehicle journey," adding "The opportunity to bring our customers the choice of an unmanned delivery experience, and our operators an additional delivery solution during a busy store rush, is an important part of our autonomous vehicle testing."

How will they work exactly? Nuro explained in its own press release that this "opportunity to use Nuro's autonomous delivery" will be available for some of the customers who order online. Once they opt in, they'll be able to track the car via an app. When the vehicle gets to them, the customers will use a special PIN code to unlock the pizza compartment.

Nuro and its competitors Udelv and Robomart have been focusing specifically on developing such "last-mile product delivery" machines, reports Arstechnica. Their specially-made R1 vehicle is about half the size of a regular passenger car and doesn't offer any room for a driver. This makes it safer and lighter too, with less potential to cause harm in case of an accident. It also sticks to a fairly low speed of under 25 miles an hour and slams on the breaks at the first sign of trouble.

What also helps such robot cars is "geofencing" technology which confines them to a limited area surrounding the store.

For now, the cars are still tracked around the neighborhoods by human-driven vehicles, with monitors to make sure nothing goes haywire. But these "chase cars" should be phased out eventually, an important milestone in the evolution of your robot pizza drivers.

Check out how Nuro's vehicles work: