Why the Employee, Not the Customer, Is Always Right

The post-recession workforce is threadbare. Increased competition as well as additional professional expectations have created a wide net of disinterested employees throughout the United States.

What's the Latest?


The post-recession workforce is threadbare. Increased competition as well as additional professional expectations have created a wide net of disinterested employees throughout the United States. "The rise of digital technology is perhaps the biggest influence, exposing us to an unprecedented flood of information and requests that we feel compelled to read and respond to at all hours of the day and night." Today, only 30 percent of American employees feel engaged at work; most senior leaders have experienced burnout on the job. Without forthright effort on the part of employers, the workplace is likely to steadily get worse.

What's the Big Idea?

The business consulting firm The Energy Project has isolated four core needs that, if met, supply employees with a sense of satisfaction and motivate them to approach their work with more vigor: physical, emotional, mental, and spiritual. "A truly human-centered organization puts its people first — even above customers — because it recognizes that they are the key to creating long-term value." Costo, for example, which pays its average employee nearly $21 per hour, has seen a 200 percent increase in stock value compared to the 50 percent rise of its main competitor, Sam's Club.

Read more at the New York Times

How to vaccinate the world’s most vulnerable? Build global partnerships.

Pfizer's partnerships strengthen their ability to deliver vaccines in developing countries.

Susan Silbermann, Global President of Pfizer Vaccines, looks on as a health care worker administers a vaccine in Rwanda. Photo: Courtesy of Pfizer.
  • Community healthcare workers face many challenges in their work, including often traveling far distances to see their clients
  • Pfizer is helping to drive the UN's sustainable development goals through partnerships.
  • Pfizer partnered with AMP and the World Health Organization to develop a training program for healthcare workers.
Keep reading Show less
Sponsored

Why Henry David Thoreau was drawn to yoga

The famed author headed to the pond thanks to Indian philosophy.

Image: Public Domain / Shutterstock / Big Think
Personal Growth
  • The famed author was heavily influenced by Indian literature, informing his decision to self-exile on Walden Pond.
  • He was introduced to these texts by his good friend's father, William Emerson.
  • Yoga philosophy was in America a century before any physical practices were introduced.
Keep reading Show less

How to split the USA into two countries: Red and Blue

Progressive America would be half as big, but twice as populated as its conservative twin.

Image: Dicken Schrader
Strange Maps
  • America's two political tribes have consolidated into 'red' and 'blue' nations, with seemingly irreconcilable differences.
  • Perhaps the best way to stop the infighting is to go for a divorce and give the two nations a country each
  • Based on the UN's partition plan for Israel/Palestine, this proposal provides territorial contiguity and sea access to both 'red' and 'blue' America
Keep reading Show less
Photo: Shutterstock / Big Think
Personal Growth
    • A recent study from the Department of Health and Human Services found that 80 percent of Americans don't exercise enough.
    • Small breaks from work add up, causing experts to recommend short doses of movement rather than waiting to do longer workouts.
    • Rethinking what exercise is can help you frame how you move throughout your day.
    Keep reading Show less