Get smarter, faster. Subscribe to our daily newsletter.
Why emotional intelligence is a key pillar of diversity and inclusion
Emotional intelligence can have massive benefits for any organization, but why? How do we maximize our groups' EQ?
This series on diversity and inclusion is sponsored by Amway, which supports a prosperous economy through having a diverse workplace. Companies committed to diversity and inclusion are better equipped to innovate and drive performance. For more information, visit amwayglobal.com/our-story.
We’ve all known about IQ, shorthand for intelligence quotient, for a very long time. More recently, as studies show intelligence can be broken down into several pieces, other notions of intelligence have come to the forefront of research. One of the most prominent of these is emotional intelligence or EQ.
What is emotional intelligence?
Daniel Goleman, a psychologist and journalist who popularized the term, explains that “Emotional intelligence refers to how well we handle ourselves and our relationships.” It is another kind of brain power, but rather than helping us solve puzzles it helps us regulate our emotions and understand others.
People who have a high EQ can enjoy a variety of benefits, including a better sense of self-awareness, superior regulation of emotions, the ability to understand others, greater motivation, a broader social network, and a higher income. In an age where we are more connected than ever before with diverse people we might not share histories with, emotional intelligence is a vital tool for success.
A more harmonious and productive workplace
Emotional intelligence allows us to better understand the people we work with. This, in turn, promotes productivity in the workplace by making it easier for teams to bring out the best in everyone. While this seems like something that can be done with procedures and rules, it takes more than that to really make a team function at its best.
As Daniel Goleman explains,
“If you see a star performing team, you’re seeing a very high group IQ. But what predicts the actual productivity or effectiveness of a team is not the potential—that is, the best talents of every person—it's how people are valued on that team. It's how people feel there’s harmony, that we get along, that we surface simmering issues, that we take time to celebrate, that we know each person’s strengths and that we step aside when its time for this person to come forward. In other words, that we are a team that has a high emotional intelligence.”
Before a team can work well, the people in it have to not only be comfortable enough with one another to cooperate, but they also have to establish an environment where they understand each other and know they are appreciated. This allows each person to feel secure enough not to have to take the lead when they see another person could do it better. This cannot be done with procedures alone; it requires a level of trust only a high EQ can provide.
Is there hard data for this?
A study of polyester manufacturing teams also found that the groups with the highest EQs produced more fabric than did any other team. In this article written for the Harvard Business Review, Vanessa Druskat, an expert on EQ and professor at New Hampshire, offers many examples of how businesses can maximize the EQ a team has and reap the benefits.
Several other studies have also shown that EQ correlates with job performance better than academic achievement, quality of references, or other methods commonly used in hiring. However, the exact strength of the correlation between performance and EQ varies wildly between studies, while remaining positive.
How can I know my EQ?
There are many tests available to find out what your score is. Here are three great tests to start with.
How can we raise EQ in the workplace?
There are many ways to raise EQ without having to resort to cheesy teambuilding exercises. Vanessa Druskat tells us that there are many simple methods of increasing EQ. It might be less about flashy actions and more about attitudes.
“Group emotional intelligence is about the small acts that make a big difference. It is not about a team member working all night to meet a deadline; it is about saying thank you for doing so. It is not about in-depth discussion of ideas; it is about asking a quiet member for his/her thoughts. It is not about harmony, lack of tension and all members liking each other: it is about acknowledging when harmony is false, tension is unexpressed, and about treating others with respect.”
2. Understand the team member’s strengths and weaknesses.
3. Know how to motivate those team members.
4. Have rules that reflect team values and make people feel valued.
5. Have systems to deal with problems that don’t, in turn, unduly increase stress.
6. Make sure all voices are heard.
7. Encourage group bonding.
The Emotional Intelligence and Diversity Institute is a wonderful resource for understanding what makes diversity work, and how to extend diversity into inclusivity. It has a set of questions that individuals can ask themselves to tap into their EQ in moments of ambiguity, and to develop long-term intercultural literacy skills:
- What else could a particular behavior mean?
- What might be the reasons for the person’s behavior?
- How might it feel to be in that person’s situation?
- When have I been in a similar situation and felt that way?
How diversity boosts EQ
Daniel Goleman suggests aiming for a diverse workplace as a part of any strategy to increase EQ. His primary argument is one of pure potential, as seen in this interview:
…So when it comes to diversity, you’re seeing people who have a range of backgrounds, of understandings, and of abilities. And the more diverse team is going to be the one with the largest array of talents, and so it will be the one with the potential best performance.
He is on to something. Diverse workplaces require us to think outside of our cultural boxes and encourage the same skills that emotional intelligence promotes. The same activities that can help ease intercultural issues in an office setting, such as shared activities between people of differing backgrounds and outings to places unfamiliar to some workers, would also work to help people develop emotional intelligence. It can be a virtuous cycle.
In a Dutch study on the subject, diverse teams made up of people who were willing to learn performed better than homogenous teams. It supports the notion that when people have high EQs and are willing to learn, diversity becomes a limitless resource. However, the study also showed that that potential was wasted on teams who were less open to people who were different from them.
Dr. Goleman summarizes the statistics on the benefits of diversity when he says: “The more diverse the members of the team, the better it’s potential performance will be.” This is only true, however, if the team is willing and able to take advantage of the tools it has.
Emotional intelligence is a vital part of any effective team. Despite the numerous benefits of promoting it, people still only have a vague idea of what it is or how it can help them and their business. As the old saying goes, “teamwork makes the dream work,” and emotional intelligence can help make teamwork go much further than ever before.
The COVID-19 pandemic is making health disparities in the United States crystal clear. It is a clarion call for health care systems to double their efforts in vulnerable communities.
- The COVID-19 pandemic has exacerbated America's health disparities, widening the divide between the haves and have nots.
- Studies show disparities in wealth, race, and online access have disproportionately harmed underserved U.S. communities during the pandemic.
- To begin curing this social aliment, health systems like Northwell Health are establishing relationships of trust in these communities so that the post-COVID world looks different than the pre-COVID one.
COVID-19 deepens U.S. health disparities<p>Communities on the pernicious side of America's health disparities have their unique histories, environments, and social structures. They are spread across the United States, but they all have one thing in common.</p><p>"There is one common divide in American communities, and that is poverty," said <a href="https://www.northwell.edu/about/leadership/debbie-salas-lopez" target="_blank">Debbie Salas-Lopez, MD, MPH</a>, senior vice president of community and population health at Northwell Health. "That is the undercurrent that manifests poor health, poor health outcomes, or poor health prognoses for future wellbeing."</p><p>Social determinants have far-reaching effects on health, and poor communities have unfavorable social determinants. To pick one of many examples, <a href="https://www.npr.org/2020/09/27/913612554/a-crisis-within-a-crisis-food-insecurity-and-covid-19" target="_blank" rel="noopener noreferrer">food insecurity</a> reduces access to quality food, leading to poor health and communal endemics of chronic medical conditions. The U.S. Centers for Disease Control and Prevention has identified some of these conditions, such as obesity and Type 2 diabetes, as increasing the risk of developing a severe case of coronavirus.</p><p>The pandemic didn't create poverty or food insecurity, but it exacerbated both, and the results have been catastrophic. A study published this summer in the <em><a href="https://link.springer.com/article/10.1007/s11606-020-05971-3" target="_blank">Journal of General Internal Medicine</a></em> suggested that "social factors such as income inequality may explain why some parts of the USA are hit harder by the COVID-19 pandemic than others."</p><p>That's not to say better-off families in the U.S. weren't harmed. A <a href="https://voxeu.org/article/poverty-inequality-and-covid-19-us" target="_blank" rel="noopener noreferrer">paper from the Centre for Economic Policy Research</a> noted that families in counties with a higher median income experienced adjustment costs associated with the pandemic—for example, lowering income-earning interactions to align with social distancing policies. However, the paper found that the costs of social distancing were much greater for poorer families, who cannot easily alter their living circumstances, which often include more individuals living in one home and a reliance on mass transit to reach work and grocery stores. They are also disproportionately represented in essential jobs, such as retail, transportation, and health care, where maintaining physical distance can be all but impossible.</p><p>The paper also cited a positive correlation between higher income inequality and higher rates of coronavirus infection. "Our interpretation is that poorer people are less able to protect themselves, which leads them to different choices—they face a steeper trade-off between their health and their economic welfare in the context of the threats posed by COVID-19," the authors wrote.</p><p>"There are so many pandemics that this pandemic has exacerbated," Dr. Salas-Lopez noted.</p><p>One example is the health-wealth gap. The mental stressors of maintaining a low socioeconomic status, especially in the face of extreme affluence, can have a physically degrading impact on health. <a href="https://www.scientificamerican.com/index.cfm/_api/render/file/?method=inline&fileID=123ECD96-EF81-46F6-983D2AE9A45FA354" target="_blank" rel="noopener noreferrer">Writing on this gap</a>, Robert Sapolsky, professor of biology and neurology at Stanford University, notes that socioeconomic stressors can increase blood pressure, reduce insulin response, increase chronic inflammation, and impair the prefrontal cortex and other brain functions through anxiety, depression, and cognitive load. </p><p>"Thus, from the macro level of entire body systems to the micro level of individual chromosomes, poverty finds a way to produce wear and tear," Sapolsky writes. "It is outrageous that if children are born into the wrong family, they will be predisposed toward poor health by the time they start to learn the alphabet."</p>Research on the economic and mental health fallout of COVID-19 is showing two things: That unemployment is hitting <a href="https://www.pewsocialtrends.org/2020/09/24/economic-fallout-from-covid-19-continues-to-hit-lower-income-americans-the-hardest/" target="_blank" rel="noopener noreferrer">low-income and young Americans</a> most during the pandemic, potentially widening the health-wealth gap further; and that the pandemic not only exacerbates mental health stressors, but is doing so at clinically relevant levels. As <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7413844/" target="_blank" rel="noopener noreferrer">the authors of one review</a> wrote, the pandemic's effects on mental health is itself an international public health priority.
Working to close the health gap<img type="lazy-image" data-runner-src="https://assets.rebelmouse.io/eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpbWFnZSI6Imh0dHBzOi8vYXNzZXRzLnJibC5tcy8yNDc5MDk1MS9vcmlnaW4uanBnIiwiZXhwaXJlc19hdCI6MTYxNTYyMzQzMn0.KSFpXH7yHYrfVPtfgcxZqAHHYzCnC2bFxwSrJqBbH4I/img.jpg?width=980" id="b40e2" class="rm-shortcode" data-rm-shortcode-id="1b9035370ab7b02a0dc00758e494412b" data-rm-shortcode-name="rebelmouse-image" />
Northwell Health coronavirus testing center at Greater Springfield Community Church.
Credit: Northwell Health<p>Novel coronavirus may spread and infect indiscriminately, but pre-existing conditions, environmental stressors, and a lack of access to care and resources increase the risk of infection. These social determinants make the pandemic more dangerous, and erode communities' and families' abilities to heal from health crises that pre-date the pandemic.</p><p>How do we eliminate these divides? Dr. Salas-Lopez says the first step is recognition. "We have to open our eyes to see the suffering around us," she said. "Northwell has not shied away from that."</p><p>"We are steadfast in improving health outcomes for our vulnerable and underrepresented communities that have suffered because of the prevalence of chronic disease, a problem that led to the disproportionately higher death rate among African-Americans and Latinos during the COVID-19 pandemic," said Michael Dowling, Northwell's president and CEO. "We are committed to using every tool at our disposal—as a provider of health care, employer, purchaser and investor—to combat disparities and ensure the <a href="https://www.northwell.edu/education-and-resources/community-engagement/center-for-equity-of-care" target="_blank" rel="noopener noreferrer">equity of care</a> that everyone deserves." </p><p>With the need recognized, Dr. Salas-Lopez calls for health care systems to travel upstream and be proactive in those hard-hit communities. This requires health care systems to play a strong role, but not a unilateral one. They must build <a href="https://www.northwell.edu/news/insights/faith-based-leaders-are-the-key-to-improving-community-health" target="_blank" rel="noopener noreferrer">partnerships with leaders in those communities</a> and utilize those to ensure relationships last beyond the current crisis. </p><p>"We must meet with community leaders and talk to them to get their perspective on what they believe the community needs are and should be for the future. Together, we can co-create a plan to measurably improve [community] health and also to be ready for whatever comes next," she said.</p><p>Northwell has built relationships with local faith-based and community organizations in underserved communities of color. Those partnerships enabled Northwell to test more than 65,000 people across the metro New York region. The health system also offered education on coronavirus and precautions to curb its spread.</p><p>These initiatives began the process of building trust—trust that Northwell has counted on to return to these communities to administer flu vaccines to prepare for what experts fear may be a difficult flu season.</p><p>While Northwell has begun building bridges across the divides of the New York area, much will still need to be done to cure U.S. health care overall. There is hope that the COVID pandemic will awaken us to the deep disparities in the US.</p><p>"COVID has changed our world. We have to seize this opportunity, this pandemic, this crisis to do better," Dr. Salas-Lopez said. "Provide better care. Provide better health. Be better partners. Be better community citizens. And treat each other with respect and dignity.</p><p>"We need to find ways to unify this country because we're all human beings. We're all created equal, and we believe that health is one of those important rights."</p>
Philosopher Nick Bostrom's "singleton hypothesis" predicts the future of human societies.
- Nick Bostrom's "singleton hypothesis" says that intelligent life on Earth will eventually form a "singleton".
- The "singleton" could be a single government or an artificial intelligence that runs everything.
- Whether the singleton will be positive or negative depends on numerous factors and is not certain.
Want to Retain American Jobs? Stop Blaming Globalization<div class="rm-shortcode" data-media_id="oxK8j1xN" data-player_id="FvQKszTI" data-rm-shortcode-id="2cf425d7b91ed2a6fc4fe19d065f3408"> <div id="botr_oxK8j1xN_FvQKszTI_div" class="jwplayer-media" data-jwplayer-video-src="https://content.jwplatform.com/players/oxK8j1xN-FvQKszTI.js"> <img src="https://cdn.jwplayer.com/thumbs/oxK8j1xN-1920.jpg" class="jwplayer-media-preview" /> </div> <script src="https://content.jwplatform.com/players/oxK8j1xN-FvQKszTI.js"></script> </div>
Shannon Lee shares lessons from her father in her new book, "Be Water, My Friend: The Teachings of Bruce Lee."
- Bruce Lee would have turned 80 years old on November 27, 2020. The legendary actor and martial artist's daughter, Shannon Lee, shares some of his wisdom and his philosophy on self help in a new book titled "Be Water, My Friend: The Teachings of Bruce Lee."
- In this video, Shannon shares a story of the fight that led to her father beginning a deeper philosophical journey, and how that informed his unique expression of martial arts called Jeet Kune Do.
- One lesson passed down from Bruce Lee was his use and placement of physical symbols as a way to help "cement for yourself this new way of being, or this new lesson you've learned." By working on ourselves (with the right tools), we can develop the skills necessary to rise and conquer new challenges.
How to deal with "epistemic exhaustion."