Craig Newmark Advises Internet Start-ups
Question: How would you counsel companies just starting out?
Newmark: I tell people to recognize their core values. One core value which everyone seems to share is just the notion that you should treat people like you want to be treated and then follow through with that everyday. Part of that means customer service taking it seriously, not just lip service and that’s something I figure everyone should be doing, not just talking about customer service but following through to the extent you can. That’s one reason why either I’m founder, I make a living doing customer service. I’ve gone down half time now because customer service can take a lot out of you and particularly when you’re moderating discussion boards.
Question: What are the growth areas you are following?
Newmark: There are some new, there are some technology areas which should see a lot of interest and excitement given the new presidency. One is the area of currently available alternative power generation. For example, there’s some technologies right down the shelf ready to be deployed in large numbers. For example, wind power and also some forms of solar energy particularly solar thermal, because, as far as I could tell, the manufacturers just can’t make this equipment fast enough so there’s a lot of potential of hiring involved in all that. You know, I spent 10 years in Detroit, I was back recently and I realized that in that part of Michigan there’s a lot of people who know how to make stuff and there’s a lot of factory capacity and that could be part of the solution as opposed to problem. And there’s a lot of technology relating to, say, wireless and mobile devices which has a lot of potential. Our phones are becoming smarter and smarter and they are becoming internet devices, which is a way to better distribute access to the internet to people everywhere, particularly, since if we want to be part of the new economy and if you want your voice heard in Washington or elsewhere, you may need to be connected. And that’s addressing some of the digital divide in this country between rich and poor. On the other hand, of course, the mobile devices are only in some respects exaggerating the digital divide which is generational. Throughout most of the world, mobile devices, that’s going to be how people connect to the net and so the digital divide worldwide, which is a matter of developing nations versus developed nations, I think mobile devices are going to play a big role. Globally speaking, mobile devices, wireless technologies will be a way to let’s address the digital divide in the whole bunch of ways and there are people in a lot of countries who are using mobile devices, for example, with texting to address economic issues.
The Craigslist founder says living your values is critical to long-term success.
Can sensitive coral reefs survive another human generation?
- Coral reefs may not be able to survive another human decade because of the environmental stress we have placed on them, says author David Wallace-Wells. He posits that without meaningful changes to policies, the trend of them dying out, even in light of recent advances, will continue.
- The World Wildlife Fund says that 60 percent of all vertebrate mammals have died since just 1970. On top of this, recent studies suggest that insect populations may have fallen by as much as 75 percent over the last few decades.
- If it were not for our oceans, the planet would probably be already several degrees warmer than it is today due to the emissions we've expelled into the atmosphere.
Malcolm Gladwell teaches "Get over yourself and get to work" for Big Think Edge.
- Learn to recognize failure and know the big difference between panicking and choking.
- At Big Think Edge, Malcolm Gladwell teaches how to check your inner critic and get clear on what failure is.
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Michael Dowling, Northwell Health's CEO, believes we're entering the age of smart medicine.
- The United States health care system has much room for improvement, and big tech may be laying the foundation for those improvements.
- Technological progress in medicine is coming from two fronts: medical technology and information technology.
- As information technology develops, patients will become active participants in their health care, and value-based care may become a reality.
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