In a world filled with uncertainty, you have to ask what you are certain about. The number one thing I’m certain about is that the future is all about relationships. If you want a positive future, then you need to have positive relationships with your employees and customers. And if you want positive relationships, you have to focus on the glue that holds a positive relationship together. What is that glue? It’s trust, which you earn through your values, such as honesty, integrity, delivering on promises, and so on.

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Currently, passwords are total chaos. In fact, most people have terrible passwords that are easy for hackers to guess. Even worse, many people use the same password for all their accounts, and they haven’t changed their password for years. So all a hacker has to do is guess the password once and they’ll have access to the user’s entire life. And while we were all advised to change our passwords after the recent Heartbleed attack, very few of us actually did.

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We are all good at reacting and responding, putting out fires, and crisis management. In addition, organizations large and small have learned how to be lean and agile, and how to execute a strategy at a high level.

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We’re all aware that there are timeless leadership principles that have been true since the dawn of time and that will continue to be valid in tomorrow’s business environment. Things like integrity, honesty, and personal responsibility immediately come to mind. While those are all vital traits, they’re not the leadership traits I’m addressing right now. In today’s world of technology-driven transformation, leaders need to embrace a new leadership principle if they want their organization to be relevant today and in the future.

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