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Big Think+ Blog

Let curiosity lead you to the right questions with Tim Ferriss

[fusion_dropcap boxed=”no” boxed_radius=”” class=”” id=”” color=”#d84923″]D[/fusion_dropcap]uring a 2005 commencement address at Stanford University, Steve Jobs related an anecdote about an experience he had shortly after dropping out of college that […]

The unexpected secret to strong leadership? Humility.

[fusion_dropcap boxed=”no” boxed_radius=”” class=”” id=”” color=”#d84923″]O[/fusion_dropcap]ne of Socrates’s best-known claims was that “I know that I know nothing.” It’s no fluke that this quote has survived more than 2,000 years […]

Avoid these pitfalls to achieve customer service excellence

[fusion_dropcap boxed=”no” boxed_radius=”” class=”” id=”” color=”#d84923″]W[/fusion_dropcap]hen we look at some of the companies with notoriously bad customer service, like Comcast, Bank of America, or United Airlines, it could be tempting […]

The real secret to success? Get to know your customers.

[fusion_dropcap boxed=”no” boxed_radius=”” class=”” id=”” color=”#d84923″]I[/fusion_dropcap]t doesn’t hurt to be quick, responsive, friendly, efficient, or reliable. But for A. G. Lafley, former CEO of Procter & Gamble, the most important […]

John Paul DeJoria: How to get your foot in the door and nail the sale

[fusion_dropcap boxed=”no” boxed_radius=”” class=”” id=”” color=”#d84923″]B[/fusion_dropcap]y the time John Paul DeJoria founded John Paul Mitchell Systems, he’d already sold encyclopedias on commission door-to-door, and he understood the importance of persistence […]

3 ways to build team trust and achieve the next big thing

[fusion_dropcap boxed=”no” boxed_radius=”” class=”” id=”” color=”#d84923″]”T[/fusion_dropcap]rust is so important to how we scale an idea. Without that trust, we don’t take risks. And without risk we don’t build that next […]
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