"Any sufficiently advanced technology is indistinguishable from magic," says Barry Goldman at the L.A. Times, frustrated by tech support's insufficient understanding of modern gizmos. "I called customer support. The automated voice told me the system was experiencing technical difficulties in my area and the anticipated time of restoral was three hours from the time of outage. I have heard this message before. It's as phony as the made-up word 'restoral.' I pushed on."