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Chris Voss: Close deals like an FBI negotiator
 Negotiating is often a white-knuckle affair, but the stakes are rarely higher than when the FBI is trying to come to terms with a kidnapper. Chris Voss, now CEO of […]
Say goodbye to panic: Build your emotional agility
 As the world seems to spin ever faster, “agility” has become more than something to which a business might aspire — it’s become an absolute necessity for any company looking […]
Maajid Nawaz: Respect your adversaries and dialogue will follow
 Disagreements are inevitable — we all have different experiences that lead us to be who we are and to what we believe. Almost as inevitable are distrust, suspicion, and even […]
Business drinks: China’s thousand-year-old test of trust
 The Taoist idea of wu wei is deeply rooted in Chinese culture. Often translated as “non-doing” or “non-action,” it’s an effortless state in which you’re not explicitly aware of yourself […]
Negotiation 101: Master research, empathy, and stagecraft
 Journalist Ronan Farrow says he’s not a great negotiator, but he’s certainly had a unique opportunity to see how one works. Just out of law school, he was recruited by […]
Winners and losers: Understand Asia to stay on top of your game
 “History is always written by the winners,” goes the saying. It’s also true that history is continually being made, and the identity of the “winner” continually shifts. In his Big […]
Why 85% of the business world thinks differently than you do
 Business, on every level, is becoming more multi-cultural. Whether it’s embracing diversity internally, expanding to multiple sites around the world, or entering distant markets such as China, never has it […]
Sexual harassment at work: Gretchen Carlson on fixing company culture
 It’s a strange situation. In many American workplaces, it’s the sexual predators we protect, not their victims, according to journalist and author Gretchen Carlson. Since her landmark 2016 lawsuit against Fox […]
Creativity vs. Order: A psychology lesson to elevate your management game
 Cultural psychologist Michele Gelfand says that our attitudes toward rules have a lot to do with who we are and with the type of environment we find most comfortable. She’s […]
Neurodiversity: How unusual minds bring hidden strengths
 An autistic woman, Judy Singer, coined the term ‘neurodiversity’ in her 1988 thesis as a label for the unique contribution made to the world by people whose brains are wired […]
Diversity hiring: How to support your ‘firsts’ and ‘onlys’
Diversity without inclusion is largely pointless. Beyond superficially satisfying some hiring metric, bringing on an employee who has little chance of thriving deprives the company of diversity’s benefit and puts […]
Unconscious bias: How to recognize first and react second
 Just because you have unconscious bias doesn’t mean you’re a bad person. It just makes you human. Amway’s Claire Groen cites the quote that made her feel better about her […]