Learn to listen for what people mean, not just what they say

Chief People Officer, Franklin Covey
November 25, 2017
People like to talk. And when they talk, they often muddy the water about what they really mean because people tend to speak through an autobiographical lens, i.e., "this is my truth because it is from my perspective". Todd Davis, the Chief People Officer at Franklin Covey, has spent much of his career looking for the meaning in what people are saying, and has developed a way to better understand what people are really talking about. That technique is a small adaption to a basic skill that many people forget to do when they talk: listening, and then asking questions based on finding the truth in their perspective. Just doing that (Todd explains the practice in the video much better than I do here - Ed.) can make a world of difference in interpersonal interaction. Todd's latest book is Get Better: 15 Proven Practices to Build Effective Relationships at Work.