Customer Service
Douglass Rushkoff: How to stop othering the other
Did you know that American politics has become polarized? Shocking news, we know, but in case your news feed wasn’t evidence enough, Pew Research Center has been tracking the phenomenon […]
Don’t let your business become anti-human: Watch for these 2 dangers.
Anti-human business practices deteriorate their charges, and there’s perhaps no greater warning of this end result than the life of Swedish industrialist Alfred Nobel. Nobel invented dynamite in 1867 with […]
6 laws for strategic networking
History is not the story of great people directing the course of the world. It’s about networks. Sure, great people may have had an outsized pull on certain events. But […]
The Best of the Best: Big Think+ in 2020
For many, 2020 will not be remembered as a “best of” much. We don’t need to repeat the reasons here; it’s sufficient to point out that a 100-year pandemic was […]
What’s the magic formula for a memorable consumer experience? These 3 simple things.
What do companies like Hilton, Salesforce, and Wegman’s Food Markets have in common? First, they all have some of the happiest employees in their industries. These three companies made the […]
Avoid these pitfalls to achieve customer service excellence
When we look at some of the companies with notoriously bad customer service, like Comcast, Bank of America, or United Airlines, it could be tempting to say that good customer […]
The real secret to success? Get to know your customers.
It doesn’t hurt to be quick, responsive, friendly, efficient, or reliable. But for A. G. Lafley, former CEO of Procter & Gamble, the most important ingredient to making your customers […]
How brand evangelists can provide the ultimate word-of-mouth advertising
Any business owner wants to make sure they’re giving their customers an ideal experience. Not only are happy customers more likely to be repeat customers, but they can serve as […]
If you’re making decisions without data, you’re losing time and money. Here’s why.
Every day, humanity generates 2.5 quintillion bytes of data. Every minute, users are sharing nearly 500,000 tweets, watching more than 4 million YouTube videos, and conducting more than 3.6 million […]
John Paul DeJoria: How to get your foot in the door and nail the sale
By the time John Paul DeJoria founded John Paul Mitchell Systems, he’d already sold encyclopedias on commission door-to-door, and he understood the importance of persistence in the face of rejection. […]
Winners and losers: Understand Asia to stay on top of your game
“History is always written by the winners,” goes the saying. It’s also true that history is continually being made, and the identity of the “winner” continually shifts. In his Big […]
Improve Interpersonal Communication Skills in 5 Steps
Strong interpersonal skills are the “soft skills” that help us successfully live, work, collaborate, and exist with others. Professionals with strong interpersonal skills hone these capabilities through daily practice and […]
Top 8 Interpersonal Skills for the Workplace
There are certain skill sets that are crucial for professionals to be able to exercise in their work environment. Regardless of your industry, interpersonal skills (such as being able to […]