Sheila Heen is a Partner at Triad Consulting Group and a Lecturer on Law at Harvard Law School. She also teaches courses for executives and lawyers through Harvard’s Executive Education series. Through her consulting practice Sheila has worked with a wide variety of clients. In addition to corporate clients like Ford, Citigroup, IBM, Shell, DuPont and Merck she has also provided training for the Singapore Supreme Court, assisted Greek and Turkish Cypriots grappling with the conflict that divides their island, and worked with Requestors who talk to families about donating a loved one’s organs for the New England Organ Bank. Recently she spent time in Barrow, Alaska, with the Inupiat Board of Directors for the Arctic Slope Regional Corporation, who control the Arctic Slope and ANWAR. Sheila spent ten years with the Harvard Negotiation Project, developing negotiation theory and practice. She specializes in particularly difficult negotiations – where emotions run high and relationships become strained. Sheila is co-author, along with Douglas Stone and Bruce Patton, of the New York Times Business Bestseller, Difficult Conversations: How to Discuss What Matters Most (Penguin 2000).