sales
10 sales training ideas that drive results
From persuasion lessons to objection clinics, these sales training ideas have proven successful for a variety of organizations.
Why our instincts about innovation and change work against us
New ideas inevitably face opposition. A new book called "The Human Element" argues that overcoming opposition requires understanding the concepts of "Fuel" and "Friction."
The coronavirus pandemic has changed the student experience. What next?
The Chegg cheating scandal reveals a critical need to rethink the student experience in post-COVID education.
What’s the magic formula for a memorable consumer experience? These 3 simple things.
What do companies like Hilton, Salesforce, and Wegman’s Food Markets have in common? First, they all have some of the happiest employees in their industries. These three companies made the […]
How brand evangelists can provide the ultimate word-of-mouth advertising
Any business owner wants to make sure they’re giving their customers an ideal experience. Not only are happy customers more likely to be repeat customers, but they can serve as […]
If you’re making decisions without data, you’re losing time and money. Here’s why.
Every day, humanity generates 2.5 quintillion bytes of data. Every minute, users are sharing nearly 500,000 tweets, watching more than 4 million YouTube videos, and conducting more than 3.6 million […]