Want to make someone an offer they can't refuse? Understand how our minds are hung up on loss aversion, says former FBI negotiator Chris Voss.

Female political aides in the White House have banded together and are using a combo-technique of amplification and 'shine theory' to make sure their voices are counted.   

Former FBI negotiator Chris Voss sheds light on communication and indirect messages, the value of empathy in business and in life, and when and how to walk away from a deal.