Your Brain Is Vulnerable to Hacking. Companies Are Exploiting That.
We can't seem to resist frequent rewards, which is why slot machines and social media are both so addictive. What's more, they're designed that way, purposefully, to keep you coming back.
Tristan Harris is a design thinker, philosopher and entrepreneur.
Called the “closest thing Silicon Valley has to a conscience,” by The Atlantic magazine, Tristan Harris was a Design Ethicist at Google and is now a leader in Time Well Spent, a movement to align technology with our humanity. Time Well Spent aims to heighten consumer awareness about how technology shapes our minds, empower consumers with better ways to use technology and change business incentives and design practices to align with humanity’s best interest.
Tristan is an avid researcher of what influences human behavior, beliefs and interpersonal dynamics, drawing on insights from sleight of hand magic and hypnosis to cults and behavioral economics. Currently he is developing a framework for ethical influence, especially as it relates to the moral responsibility of technology companies.
His work has been featured on PBS NewsHour, The Atlantic Magazine, ReCode, TED, 1843 Economist Magazine, Wired, NYTimes, Der Spiegel, NY Review of Books, Rue89 and more.
Previously, Tristan was CEO of Apture, which Google acquired in 2011. Apture enabled millions of users to get instant, on-the-fly explanations across a publisher network of a billion page views per month.
Tristan holds several patents from his work at Apple, Wikia, Apture and Google. He graduated from Stanford University with a degree in Computer Science, focused on Human Computer Interaction, while dabbling in behavioral economics, social psychology, behavior change and habit formation in Professor BJ Fogg’s Stanford Persuasive Technology lab. He was rated #16 in Inc Magazine’s Top 30 Entrepreneurs Under 30 in 2009.
You can read his most popular essay: How Technology Hijacks People’s Minds – from a Magician and Google’s Design Ethicist.
Tristan Harris: One thing we don't talk about is that—it's sort of hard to talk about this—our minds have these kinds of back doors.
There's kind of—if you're human and you wake up and you open your eyes there is a certain set of dimensions to your experience that can be manipulated.
When I was a kid I was a magician, and you learn all about these limits: that short-term memory is about this long and there's different reaction times, and if you ask people certain questions in certain ways you can control the answer. And this is just the structure of being human. To be human means that you are persuadable in every single moment.
I mean the thing about magic, as an example, it’s that magic works on everybody—sleight of hand, right?
It doesn't matter what language you speak, it doesn't matter how intelligent you are, it's not about what someone knows. It's about how your mind actually works.
So knowing this, it turns out that there's this whole playbook of persuasive techniques that actually I learned when I was at the Stanford Persuasive Technology Lab and that most people in Silicon Valley in the tech industry learned as ways of getting your attention.
So one example is: we are all vulnerable to social approval. We really care what other people think of us. So for example, when you upload a new profile photo of yourself on Facebook, that's a moment where our mind is very vulnerable to knowing, “what do other people think of my new profile photo?”
And so when we get new likes on our profile photo, Facebook—knowing this—could actually message me and say, “oh, you have new likes on your profile photo.” And it knows that we'll be vulnerable to that moment because we all really care about when we're tagged in a photo or when we have a new profile photo.
And the thing is that they control the dial, the technology companies control the dial for when and how long your profile photo shows up on other people's newsfeeds, so they can orchestrate it so that other people more often end up liking your profile photo over a delayed period of time, for example, so that you end up having to more frequently come back and see what the new likes are.
And the problem is that they don't do this because they're evil, they do it because, again, they're in this race for our attention.
And we should also ask: is that necessarily such a bad thing if they're orchestrating it so that other people like my photo? I mean that might feel good to me.
So we have to have a new conversation about, as these technology companies use these techniques, these vulnerabilities in our minds, when is that actually aligned and good for us? When is that ethical? When is that honest? When is that fair? And when is that dishonest and unfair? Because they're actually manipulating our minds in a way that doesn't add up to our spending our time well on the screen.
Well, so another vulnerability in our mind is something called a variable schedule reward, and that's like a slot machine in Las Vegas. It turns out that slot machines make more money in the United States than baseball, movies and theme parks combined.
People become addicted to slot machines, I think it's two to three times faster than any other kind of gambling in a casino. So it's insane. And why is that?
Because it's very simple: you just pull a lever, and sometimes you get a reward and sometimes you don't. And the more random it is and the more variable it is the more addictive it becomes.
And the thing is, that that turns our phone into a slot machine, because every time we check our phone we're playing the slot machine to see “what did I get?”
Every time that we check our email, we're playing the slot machine to see, “What did I get? Did I get invited to an interview at Big Think or did I just get another newsletter?”
Or if you're on a dating site like Tinder and when you're swiping, each swipe is: you're playing the slot machine to see “did I get a match?”, I'm playing the slot machine to see, “did I get a match?”
And the problem is that this dynamic, these variable schedule rewards or this slot machine mechanic, is so powerful that it's the best thing at addicting people and putting you in the zone.
One of the original designers of the Facebook newsfeed told me that the thing that made the newsfeed work at the very, very, very beginning back in 2006 was in part a hardware innovation.
And I looked at her and I said, "What do you mean?" And she said it was actually the scroll wheel on a mouse, because with the scroll wheel on a mouse your hand never had to leave its resting position—you just scroll to see the next thing. Because before that you had to click on the down button or move your mouse and drag the arrow down and scroll the page that way. When you don’t, you can take your two fingers on a track pad and do this, or you can just scroll on a scroll wheel—it just means your hand never has to leave its resting position, and it's more like a slot machine: you can just keep swiping and playing just like in Vegas where there's the button right there. They actually changed it. In fact, it used to be a lever, and now it's just a button in Vegas because they found it's easier just to get people to see if they get a match this way.
So, how much on our phones, when we use our technology, Instagram is like a slot machine? What's going to come next on the feeds? Snapchat is a slot machine, each time you see the red notifications and you don't know what's behind it you're playing the slot machine when you click on it to see “what did I get?”
And so it's sprinkled all throughout these products because it's a very compelling way of getting people's attention.
Casinos, magicians, and the makers of social media platforms all know something about you: your mind is very vulnerable to influence. Just as the magician relies on limitations in your short term memory or visual acuity to accomplish sleight of hand, online software engineers leverage the limits of your mind to make their product addictive. From the sonorous ping of mobile phones to Facebook's highly nuanced algorithm, product makers understand that frequent reward is what keeps you coming back. And just like slot machines, the easier those rewards are to access, the more frequently we'll want them.
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Humans are particularly prone to shiver when a group does or thinks the same thing at the same time.
A few years ago, I proposed that the feeling of cold in one's spine, while for example watching a film or listening to music, corresponds to an event when our vital need for cognition is satisfied.
Certain colors are globally linked to certain feelings, the study reveals.
- Color psychology is often used in marketing to alter your perception of products and services.
- Various studies and experiments across multiple years have given us more insight into the link between personality and color.
- The results of a new study spanning 6 continents (30 nations) shows universal correlations between colors and emotions around the globe.
The root of color psychology<span style="display:block;position:relative;padding-top:56.25%;" class="rm-shortcode" data-rm-shortcode-id="9e40cf62fa8922fcca6c57e2fcb215b6"><iframe type="lazy-iframe" data-runner-src="https://www.youtube.com/embed/OM4fXB23pCQ?rel=0" width="100%" height="auto" frameborder="0" scrolling="no" style="position:absolute;top:0;left:0;width:100%;height:100%;"></iframe></span><p>There is a very likely chance you've even been "fooled" by color marketing in the past, or you've chosen one product over another subconsciously due to colors that were designed to influence your emotions.<br></p><p>Companies that want to be known for being dependable often use blue in their logos, for example (Dell, HP, IBM). Companies that want to be perceived as fun and exciting go for a splash of orange (Fanta, Nickelodeon, even Amazon). Green is associated with natural, peaceful emotions and is often used by companies like Whole Foods and Tropicana. </p><p><strong>Your favorite color says a lot about your personality. </strong></p><p>Various studies and experiments across multiple years (<a href="https://www.researchgate.net/publication/49595886_Personality_Traits_and_Colour_Preferences" target="_blank">2010</a>, <a href="https://onlinelibrary.wiley.com/doi/abs/10.1111/jopy.12087" target="_blank" rel="noopener noreferrer">2014</a>, <a href="http://oaji.net/articles/2015/1170-1448038739.pdf" target="_blank" rel="noopener noreferrer">2015</a>, and more recently in <a href="https://www.verywellmind.com/color-psychology-2795824#modern-research-on-color-psychology" target="_blank" rel="noopener noreferrer">2019</a>) have given us more insight into the link between your personality and your favorite color.</p><p>Red, for example, is considered a bold color and is associated with feelings such as excitement, passion, anger, danger, energy, and love. The personality traits of this color might be someone who is bold, a little impulsive, and who loves adventure. </p><p>Orange, on the other hand, is considered representative of creativity, happiness, and freedom. The personality traits of this color can be fun, playful, cheerful, nurturing, and productive. Read more about color psychology and personalities <a href="https://bigthink.com/mind-brain/color-personality-psychology?rebelltitem=2#rebelltitem2" target="_self">here</a>.</p>
Study reveals which colors best suit which emotions around the globe<img type="lazy-image" data-runner-src="https://assets.rebelmouse.io/eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpbWFnZSI6Imh0dHBzOi8vYXNzZXRzLnJibC5tcy8yNDYzMTk5OS9vcmlnaW4uanBnIiwiZXhwaXJlc19hdCI6MTYyODc4OTg5OH0.bY-pu-MFNivdJLDJuBp9TBKrhwuy7hngUa1aIWxQMVw/img.jpg?width=1245&coordinates=0%2C93%2C0%2C94&height=700" id="33fff" class="rm-shortcode" data-rm-shortcode-id="1a5d7bb00dac94bd6201616789fb4882" data-rm-shortcode-name="rebelmouse-image" alt="concept of color psychology how colors make us feel color emotions" />
Certain colors are globally ties to certain emotions, the study reveals.
Image by agsandrew on Shutterstock<p>In this particular survey, participants were asked to fill out an online questionnaire which involved assigning 20 emotions to 12 different color terms. They were also asked to specify the intensity with which they associated the color term with the emotion.</p><p><strong>Certain colors are globally linked to certain emotions, the study reveals.</strong></p><p>The results of this study showed a few definite correlations between colors and emotions throughout the globe. Red, for example, is the only color that is strongly associated with both negative (anger) and positive (love) feelings. Brown, on the other end of the spectrum, is the color that triggers the fewest emotions globally.<br></p><p>The color white is closely associated with sadness in China, while purple is what is closely associated with sadness in Greece. This can be traced back to the roots of each culture, with white being worn at funerals in China and dark purple being the Greek Orthodox Church's color of mourning. </p><p>Yellow is more associated with joy, specifically in countries that see less sunshine. Meanwhile, its association with joy is weaker in areas that have greater exposure to sunshine. </p><p><a href="https://www.sciencedaily.com/releases/2020/09/200910150247.htm" target="_blank">According to Dr. Oberfeld-Twistel</a>, it is difficult to say exactly what the causes for global similarities and differences are. "There is a range of possible influencing factors: language, culture, religion, climate, the history of human development, the human perceptual system."</p>
The team caught a glimpse of a process that takes 18,000,000,000,000,000,000,000 years.
- In Italy, a team of scientists is using a highly sophisticated detector to hunt for dark matter.
- The team observed an ultra-rare particle interaction that reveals the half-life of a xenon-124 atom to be 18 sextillion years.
- The half-life of a process is how long it takes for half of the radioactive nuclei present in a sample to decay.
A growing body of research suggests COVID-19 can cause neurological damage in some patients.
- The study examined data of cognitive performance collected from more than 84,000 people, more than 12,000 of whom had likely contracted and recovered from COVID-19.
- Compared to healthy participants, the COVID-19 group performed significantly worse on cognitive tests.
- Mental decline in the worst cases were the equivalent of ageing by 10 years.
The effect size of cognitive deficits varied across three cognitive domains, which were estimated by applying principal component analysis with varimax rotation to the nine test summary scores.
Hampshire et al.<p>Participants who suffered the most severe cases of COVID-19, and had to be put on a respirator, showed cognitive "equivalent to the average 10-year decline in global performance between the ages of 20 to 70." For comparison, the study notes that the difference in cognitive performance between this group and the control "equates to an 8.5-point difference in IQ."<br></p><p>The COVID-19 group scored particularly low on tests measuring semantic problem solving and visual selective attention.</p><p style="margin-left: 20px;">"People who have recovered from COVID-19 infection show particularly pronounced problems in multiple aspects of higher cognitive or 'executive' function, an observation that accords with preliminary reports of executive dysfunction in some patients at hospital discharge," the researchers wrote.</p><p>Considering that all participants had recovered from the disease when they completed the cognitive tests, the results suggest that "COVID-19 infection likely has consequences for cognitive function that persist into the recovery phase," the researchers wrote.</p><p>Still, it's unclear whether these deficits (if indeed caused by COVID-19) are permanent, or how long they may last. But there is evidence suggesting that severe respiratory conditions can cause neurological damage. A <a href="https://link.springer.com/article/10.1186/s13054-019-2626-z" target="_blank">2011 study</a>, for example, found that people who'd been hospitalized with acute respiratory distress syndrome can suffer cognitive deficits that persist up to five years after discharge.</p>
The Block Rearrange test [featured in the Great British Intelligence Test] measures spatial problem solving.
Credit: Hampshire et al.<p>It's worth noting the study is limited, mainly because it didn't compare before-and-after cognitive performance of the COVID-19 group. Another possible limitation: People with lower cognitive abilities may be more likely to contract COVID-19 because they're more likely to put themselves in harm's way.</p><p style="margin-left: 20px;">"We consider such a relationship plausible; however, it would not explain why the observed deficits varied in scale with respiratory symptom severity," the researchers wrote. "We also note that the large and socioeconomically diverse nature of the cohort enabled us to include many potentially confounding variables in our analysis."</p>
San Diego-area hospitals treat coronavirus patients during COVID-19 pandemic
Credit: Mario Tama/Getty Images<p>Only time and further research will tell whether COVID-19 leaves people with lasting cognitive deficits. Scientists are already establishing long-term research projects to answer these questions, such as the <a href="https://www.cambridgebrainsciences.com/studies/covid-brain-study" target="_blank" rel="noopener noreferrer">COVID-19 Brain Study</a>, which aims to monitor the long-term health of 50,000 participants who have tested positive for the disease.</p><p>If you've been diagnosed with COVID-19 and want to enroll in the study, visit <a href="https://www.cambridgebrainsciences.com/studies/covid-brain-study" target="_blank" rel="noopener noreferrer">cambridgebrainsciences.com/studies/covid-brain-study</a>.</p>