What detoxifies a negative work environment?
In the office, vulnerability is the opposite of weakness.
Simon O. Sinek is an author best known for popularizing the concept of "the golden circle" and to "Start With Why," described by TED as "a simple but powerful model for inspirational leadership all starting with a golden circle and the question "Why?"'. He joined the RAND Corporation in 2010 as an adjunct staff member, where he advises on matters of military innovation and planning. His first TEDx Talk on "How Great Leaders Inspire Action" is the 3rd most viewed video on TED.com. His 2009 book on the same subject, Start With Why: How Great Leaders Inspire Everyone to Take Action (2009) delves into what he says is a naturally occurring pattern, grounded in the biology of human decision-making, that explains why we are inspired by some people, leaders, messages and organizations over others.
He has commented for The New York Times, Wall Street Journal, The Washington Post, Houston Chronicle, FastCompany, CMO Magazine, NPR, and BusinessWeek, and is a regular contributor to The Huffington Post, BrandWeek, and IncBizNet.
SIMON SINEK: When we talk about a trusting team or trusting partners I think very often we forget that trust is not an instruction. Trust is a feeling. You cannot tell someone to trust you. No leader can just tell their company trust me. It doesn't work that way. Trust is a feeling. It's a biological feeling that comes from the environment we're in. When we feel safe in our own environment, when we feel that our leaders care about us as human beings and want to see us grow and build our confidence in our skills, when we feel safe in our own companies, trust emerges. It's what happens. When we do not feel save in our own companies, when we feel that our leaders would soon as sacrifice us to save numbers rather than sacrifice numbers to save us the human response to those conditions is cynicism, paranoia, mistrust and self-interest. And so if we want to build trusting teams we have to create environments. Leaders have to set an environment in which the people feel safe amongst themselves and from us.
There's much discussion about this concept of vulnerability at work. We have to be vulnerable we're told. That doesn't mean walking around crying. What vulnerability means is saying things like I don't know what I'm doing. It means like you put me in a job and I don't know how to do that job. It means raising your hand and saying I made a mistake. These put us in a vulnerable position, especially in a work world in which layoffs are used so casually that I feel like I'm on a short list. And so we would rather not express any sense of weakness whether it's fear or doubt or mistakes that we've made or lack of skills. We just keep it to ourselves and too many of us spend our days lying, hiding and faking. The irony is our attempt to present ourselves as strong every day means the company itself will get weak. Because if no one is admitting mistakes, those mistakes will compound. If people are doing jobs that they don't know how to do and they're lying, hiding and faking that means the output will be weak. The irony is is when people hide their fallibility, their humanity it actually makes the company weak. But when we create environments in which people feel safe enough to say to their boss I need help or I don't know what I'm doing or I made a mistake. The amazing thing is that actually makes the organization stronger.
So the question is how do we if we do not work in an environment that offers us that safe circle that we can express ourselves thusly then the question is what are we supposed to do? Well it's kind of like any human relationship. You don't start on the first date telling them all of your fears and anxieties and insecurities. That would be madness, right. You get to know somebody first. And then as you get to know them you take a little risk and you share something small. And you see if they listen and they make you feel understood and they make you feel heard. Or if they make you feel stupid or small. And if it feels safe you take another little risk and another little risk and they take a risk. If you're the only one doing it it doesn't work either. And this little sort of dance commences and at some point, I'm not sure exactly when, you find yourself completely comfortable being completely raw and completely yourself with this other human being who feels exactly the same way as you do. And that's exactly the same thing that we can do at work which is we find those few people and we take little risks and you say things like I'm not sure, are you? And they go no, not really. And you just express weakness to each other. It's wonderful. And you'll help each other and that's the point. It's about relationships. It's not about me finding strength. It's about us expressing our fallibility and our humanity together and together we will help each other. And together we will do whatever needs to be done because we are better together.
- Trust is necessary for a healthy and efficient work environment.
- This trust emerges when not only do we feel safe within our company, but that our leaders genuinely care about us.
- Establishing these relationships requires vulnerability and honesty from both leaders and their employees.
- Why toxic relationships are so draining - Big Think ›
- 7 Tips for Defeating the Toxic Office Jerk - Big Think ›
Once a week.
Subscribe to our weekly newsletter.
We are likely to see the first humans walk on Mars this decade.
- Space agencies have successfully sent three spacecraft to Mars this year.
- The independent missions occurred at around the same time because Earth and Mars were particularly close to each other last summer, providing an opportune time to launch.
- SpaceX says it hopes to send a crewed mission to Mars by 2026, while the U.S. and China aim to land humans on the planet in the 2030s.
Spacecraft from three of the world's space agencies reached Mars this year.
In February, the United Arab Emirates' Hope space probe entered the Martian orbit, where it is studying the planet's weather cycles. That same month, NASA's Perseverance rover touched down on Mars, where it will soon begin collecting rock samples that could contain signs of ancient life. And in May, China successfully landed its Zhurong rover on the Martian surface, becoming the second nation to ever do so.
All three missions launched in the summer of 2020. The timing was no coincidence: once every two years, Earth and Mars come especially close together because their orbits are "at opposition," which is when the Earth-Mars distance is smallest during the 780-day synodic period. It is an opportune window to send spacecraft to Mars.
The handful of spacecraft currently exploring the Martian surface and atmosphere are scheduled to conduct their experiments for periods ranging from months to years. Some even plan to collect materials to return to Earth. For example, NASA's Perseverance will store its rock samples in protective tubes and leave them behind for a smaller "fetch rover" to pick up on a future mission.
Photo of Martian surface taken by the Perseverance roverNASA/JPL-Caltech
If all goes well, an Airbus spacecraft dubbed the Earth Return Orbiter (ERO) will carry the samples back to Earth in 2031. It would be the first time a space mission has returned Martian matter to Earth. But before the decade's end, space agencies have some other missions that aim to study the Red Planet.
Europe & Russia
NASA is not the only space agency aiming to find evidence of life on the Red Planet. In 2023, Roscosmos and the European Space Agency plan to land their Rosalind Franklin rover on the Martian surface, where it will drill into rock and analyze soil composition for signs of past — or possibly present — alien life.
The joint mission is part of a long-term Mars project that began in 2016. This second phase was initially planned for 2020, but due in part to the COVID-19 pandemic, the space agencies decided to postpone the launch to 2022.
"We want to make ourselves 100% sure of a successful mission. We cannot allow ourselves any margin of error. More verification activities will ensure a safe trip and the best scientific results on Mars," said ESA Director General Jan Wörner.
In 2022, the Japanese Aerospace Exploration Agency (JAXA) plans to send to Mars its TEREX lander, which will "precisely measure the amount of water molecules and oxygen molecules, and search for water resources and the possibility of life on Mars," JAXA wrote.
In 2024, JAXA also plans to launch a uniquely bold interplanetary mission that will involve sending a probe to orbit Mars, landing on the Martian moon Phobos, collecting surface samples, and then returning those samples to Earth in 2029. JAXA says the mission has two main objectives: (1) to investigate whether the Martian moons are captured asteroids or fragments that coalesced after a giant impact with Mars; and (2) to clarify the mechanisms controlling the surface evolution of the Martian moons and Mars.
Following the successful landing of its Zhurong rover this year, China released a roadmap of its plans for additional Mars voyages. The first is an uncrewed mission scheduled for 2030, with crewed missions planned for 2033, 2035, 2037, and 2041. As the International Space Station project is coming to a close, China is in the process of building its own space station; earlier this year it launched into orbit the first part of its station, which will take 10 more missions to assemble.
Elon Musk's California-based aerospace company has its sights on two Mars voyages: a cargo-only mission in 2022 and a human mission by 2026. The crewed mission would involve building a propellant depot and preparing a site for future crewed flights. Getting to Mars will first require an orbital test of SpaceX's Starship rocket, which the company hopes to conduct this year.
Regarding the long-term future of humans on the Red planet, Musk once told Ars Technica:
"I'll probably be long dead before Mars becomes self-sustaining. But I'd like to at least be around to see a bunch of ships land on Mars."
In 2014, the Indian Space Research Organization executed its first interplanetary trip with its Mars Orbiter Mission. It marked the first time an Asian nation reached Martian orbit and also the first time a nation successfully reached the Red planet on its maiden voyage. India has plans for a follow-up Mars Orbiter Mission 2, but it remains unclear when that will occur and what the mission will entail.
In February, the chief of the Indian Space Research Organisation said the nation would only launch a Mars mission after Chandrayaan-3, India's upcoming mission to the Moon, which is expected to launch in 2022.
A new episode of "Your Brain on Money" illuminates the strange world of consumer behavior and explores how brands can wreak havoc on our ability to make rational decisions.
- Effective branding can not only change how you feel about a company, it can actually change how your brain is wired.
- Our new series "Your Brain on Money," created in partnership with Million Stories, recently explored the surprising ways brands can affect our behavior.
- Brands aren't going away. But you can make smarter decisions by slowing down and asking yourself why you're making a particular purchase.
How Apple and Nike have branded your brain | Your Brain on Money | Big Think youtu.be
Brands can manipulate our brains in surprisingly profound ways. They can change how we conceptualize ourselves and how we broadcast our identities out to the social world. They can make us feel emotions that have nothing to do with the functions of their products. And they can even sort us into tribes.
To grasp the power of brands, look to Apple. In the 1990s, the company was struggling to compete with Microsoft over the personal computer market. Despite flirting with bankruptcy in the mid-1990s, Apple turned itself around to eventually become the most valuable company in the world.
That early-stage success wasn't due to superior products.
"People talk about technology, but Apple was a marketing company," John Sculley, a former Apple marketing executive, told The Guardian in 1997. "It was the marketing company of the decade."
So, how exactly does branding make people willing to wait hours in line to buy a $1,000 smartphone, or pay exorbitant prices for a pair of sneakers?
Branding and the brain
For more than a century, brands have capitalized on the fact that effective marketing is much more than simply touting the merits of a product. Some ads have nothing to do with the product at all. In 1871, for example, Pearl Tobacco started advertising their cigarettes through branded posters and trading cards that featured exposed women, a trend that continues to this day.
It's crude, sure. But research shows that it's also remarkably effective, even on monkeys. Why? The answer seems to center on how our brains pay special attention to information from the social world.
"In theory, ads that associate sex or status with specific brands or products activate the brain mechanisms that prioritize social information, and turning on this switch may bias us toward the product," wrote neuroscience professor Michael Platt for Scientific American.
Brands can burrow themselves deep into our subconscious. Through ad campaigns, brands can form a web of associations and memories in our brains. When these connections are robust and positive, it can change our behavior, nudging us to make "no-brainer" purchases when we encounter the brand at the store.
It's a marketing principle that's related to the work of Daniel Kahneman, a psychologist and economist who won the 2002 Nobel Memorial Prize in Economic Sciences. In his book "Thinking Fast and Slow", Kahneman separates thinking into two broad categories, or systems:
- System 1 is fast and automatic, requiring little effort or voluntary control.
- System 2 is slow and requires subjective deliberation and logic.
Brands that tap into "system 1" are likely to dominate the competition. After all, it's far easier for us as consumers to automatically reach for a familiar brand than it is to analyze all of the available information and make an informed choice. Still, the most successful brands can have an even deeper impact on our psychology, one that causes us to conceptualize them as something like a family member.
A peculiar relationship with brands
Apple has one of the most loyal customer bases in the world, with its brand loyalty hitting an all-time high earlier this year, according to a SellCell survey of more than 5,000 U.S.-based smartphone users.
Qualitatively, how does that loyalty compare to Samsung users? To find out, Platt and his team conducted a study in which functional magnetic resonance imaging scanned the brains of Samsung and Apple users as they viewed positive, negative, and neutral news about each company. The results revealed stark differences between the two groups, as Platt wrote in "The Leader's Brain":
"Apple users showed empathy for their own brand: The reward-related areas of the brain were activated by good news about Apple, and the pain and negative feeling parts of the brain were activated by bad news. They were neutral about any kind of Samsung news. This is exactly what we see when people empathize with other people—particularly their family and friends—but don't feel the joy and pain of people they don't know."
Meanwhile, Samsung users didn't show any significant pain- or pleasure-related brain activity when they saw good or bad news about the company.
"Interestingly, though, the pain areas were activated by good news about Apple, and the reward areas were activated by bad news about the rival company—some serious schadenfreude, or "reverse empathy," Platt wrote.
The results suggest a fundamental difference between the brands: Apple has formed strong emotional and social connections with consumers, Samsung has not.
Brands and the self
Does having a strong connection with a brand justify paying higher prices for their products? Maybe. You could have a strong connection with Apple or Nike and simultaneously think the quality of their products justifies the price.
But beyond product quality lies identity. People have long used objects and clothing to express themselves and signal their affiliation with groups. From prehistoric seashell jewelry to Air Jordans, the things people wear and associate with signal a lot of information about how they conceptualize themselves.
Since the 1950s, researchers have examined the relationship between self-image and brand preferences. This body of research has generally found that consumers tend to prefer brands whose products fit well with their self-image, a concept known as self-image congruity.
By choosing brands that don't disrupt their self-image, consumers are able not only to express themselves personally, but also broadcast a specific version of themselves into the social world. That might sound self-involved. But on the other hand, humans are social creatures who use information from the social world to make decisions, so it's virtually impossible for us not to make inferences about people based on how they present themselves.
Americus Reed II, a marketing professor at the University of Pennsylvania, told Big Think:
"When I make choices about different brands, I'm choosing to create an identity. When I put that shirt on, when I put that shirt on — those jeans, that hat — someone is going to form an impression about what I'm about. So, if I'm choosing Nike over Under Armour, I'm choosing a kind of different way to express affiliation with sport. The Nike thing is about performance. The Under Armour thing is about the underdog. I have to choose which of these different conceptual pathways is most consistent with where I am in my life."
Making smarter decisions
Brands may have some power over us when we're facing a purchasing decision. So, considering brands aren't going away, what can we do to make better choices? The best strategy might be to slow down and try to avoid making "automatic" purchasing decisions that are characteristic of Kahneman's fast "system 1" mode of thinking.
"I think it's important to always pause and think a little bit about, "Okay, why am I buying this product?" Platt said.
As for getting out of the brand game altogether? Good luck.
"I've heard lots of people push back and say, "I'm not into brands,"" Reed II said. "I take a very different view. In some senses, they're not doing anything different than what someone who affiliates with a brand is doing. They have a brand. It's just an anti-brand brand."
Geologists discover a rhythm to major geologic events.
- It appears that Earth has a geologic "pulse," with clusters of major events occurring every 27.5 million years.
- Working with the most accurate dating methods available, the authors of the study constructed a new history of the last 260 million years.
- Exactly why these cycles occur remains unknown, but there are some interesting theories.
Our hearts beat at a resting rate of 60 to 100 beats per minute. Lots of other things pulse, too. The colors we see and the pitches we hear, for example, are due to the different wave frequencies ("pulses") of light and sound waves.
Now, a study in the journal Geoscience Frontiers finds that Earth itself has a pulse, with one "beat" every 27.5 million years. That's the rate at which major geological events have been occurring as far back as geologists can tell.
A planetary calendar has 10 dates in red
Credit: Jagoush / Adobe Stock
According to lead author and geologist Michael Rampino of New York University's Department of Biology, "Many geologists believe that geological events are random over time. But our study provides statistical evidence for a common cycle, suggesting that these geologic events are correlated and not random."
The new study is not the first time that there's been a suggestion of a planetary geologic cycle, but it's only with recent refinements in radioisotopic dating techniques that there's evidence supporting the theory. The authors of the study collected the latest, best dating for 89 known geologic events over the last 260 million years:
- 29 sea level fluctuations
- 12 marine extinctions
- 9 land-based extinctions
- 10 periods of low ocean oxygenation
- 13 gigantic flood basalt volcanic eruptions
- 8 changes in the rate of seafloor spread
- 8 times there were global pulsations in interplate magmatism
The dates provided the scientists a new timetable of Earth's geologic history.
Tick, tick, boom
Credit: New York University
Putting all the events together, the scientists performed a series of statistical analyses that revealed that events tend to cluster around 10 different dates, with peak activity occurring every 27.5 million years. Between the ten busy periods, the number of events dropped sharply, approaching zero.
Perhaps the most fascinating question that remains unanswered for now is exactly why this is happening. The authors of the study suggest two possibilities:
"The correlations and cyclicity seen in the geologic episodes may be entirely a function of global internal Earth dynamics affecting global tectonics and climate, but similar cycles in the Earth's orbit in the Solar System and in the Galaxy might be pacing these events. Whatever the origins of these cyclical episodes, their occurrences support the case for a largely periodic, coordinated, and intermittently catastrophic geologic record, which is quite different from the views held by most geologists."
Assuming the researchers' calculations are at least roughly correct — the authors note that different statistical formulas may result in further refinement of their conclusions — there's no need to worry that we're about to be thumped by another planetary heartbeat. The last occurred some seven million years ago, meaning the next won't happen for about another 20 million years.
Powerful branding can not only change how you feel about a company, it can actually change how your brain is wired.
- Powerful branding can not only change how you feel about a company, it can actually change how your brain is wired.
- "We love to think of ourselves as rational. That's not how it works," says UPenn professor Americus Reed II about our habits (both conscious and subconscious) of paying more for items based primarily on the brand name. Effective marketing causes the consumer to link brands like Apple and Nike with their own identity, and that strong attachment goes deeper than receipts.
- Using MRI, professor and neuroscientist Michael Platt and his team were able to see this at play. When reacting to good or bad news about the brand, Samsung users didn't have positive or negative brain responses, yet they did have "reverse empathy" for bad news about Apple. Meanwhile, Apple users showed a "brain empathy response for Apple that was exactly what you'd see in the way you would respond to somebody in your family."