Actually, the Customer Is Not Always Right

This will be music to the ears of anyone who's ever worked in customer service. Is this old managerial adage doing companies more harm than good?

The tired, old adage many businesses run by is that "the customer is always right", but Simon Sinek is here to tell us we’ve got it all wrong. All companies must make and increase profits to survive, but what’s missing is the understanding of it as a linear process. Rather than staring at the end goal, it literally pays to see it as a chain effect. When managers put their employees first, employees are empowered to deliver the ideal customer service a top company would strives for. Through an anecdote about one service industry worker who is employed at two differently run establishments, Sinek illuminates how the best managerial method is to prioritize the wellbeing of employees first. Simon Sinek's most recent book is Start With Why: How Great Leaders Inspire Everyone to Take Action.

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Are You a Visionary – or a Follower? Here's How to Step Up

Visionaries know why they get out of bed each day. Do you? Ethnographer and leadership expert Simon Sinek explains how to find direction and fulfillment in your personal and professional life.

Do you know why you get out of bed in the morning? According Simon Sinek (ethnographer, leadership expert, and the official mascot for optimism), answering "because I have to" isn’t quite cutting the mustard.

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