This series on diversity and inclusion is sponsored by Amway, which supports a prosperous economy through having a diverse workplace. Companies committed to diversity and inclusion are better equipped to innovate and drive performance. For more information, visit amwayglobal.com/our-story.
Diversity is a stated aspiration of many companies, but how do they actually achieve it instead of just paying lip service?
In 2016, a fascinating study, dubbed the Great British Diversity Experiment, was carried out in the UK communications and creative industries. It looked to provide “specific and practical insight into why diversity works and how to leverage it.” The group was inspired by research that showed the importance of diversity to businesses, like McKinsey’s ‘Why Diversity Matters’ report which proved that gender-diverse companies are 15% more likely to outperform and ethnically-diverse companies were 35% more likely.
In January 2016, 150 diverse people were recruited into the experiment, including both participants and mentors. This cohort was over 40% female while 35% of it consisted of non-English nationals. The group was divided into 20 teams that were given a world-changing challenge by Tesco: to solve home food wastage. The teams then took a month to work out a brief while being ethnographically studied to arrive at an understanding of what is different, both in terms of challenges and advantages when you have a very diverse team.
The participants of the experiment reported a major difference in working in such a group. Here’s how Mel, one of the mentors described working with his team:
“It was humbling how enthusiastic the team were when they got the brief. And every person in that team had different skillsets, different backgrounds in almost every possible dimension. Once you’ve got to a point where diversity in a team is not just accepted, it’s actually delighted in and encouraged, other things come to the fore, and it’s more about your personality. They were an incredibly emotionally intelligent team. Being really honest I don’t think I’ve ever worked in a team, and I’ve worked in incredibly diverse teams, that was so open-minded and relentlessly positive as individuals. They were so respectful of one another.”
Check out this video about the experiment:
Here are the 5 conclusions of the report that was created on the basis of the experiment, detailing what can be implemented immediately to improve diversity in the communications industry and the creative arts:
- Change your creative process: speed and ease of decision-making is not the most important goal. To get a more diverse workplace, the company needs “to nullify the negative impact cultural consensus can have on the creative process.” Coming up with consensus through a process that includes divergent opinions will ensure that merit can win out.
- Change your leaders: if your leaders don’t support diversity, you need to get rid of them. Only “action at the upper echelons of our industry” will show the right intent and lead to lasting change.
- Implement the Rooney Rule: this policy used in the National Football League requires teams to interview ethnic-minority candidates for senior positions like head coaching. The Diversity Experiment concluded that every new position in a company should have a diverse shortlist, because “often a round peg in a square hole is a good thing.” Even the interviewers themselves should be hired based on the Rooney Rule, suggests the report.
- Total diversity: make sure you look at all groups to achieve diversity, being inclusive of people with physical and mental limitations in their daily activities. They are a large portion of the population (10 million in the UK alone) and should be represented in the company.
- Access new tribes: hiring new people will give the company “access into new communities and networks” and this injection of new information, perspectives, insights, and potential new customers will keep the business ahead.
While this list was aimed at specific industries, one can easily see how it could apply to most businesses.
The team behind the experiment included Daniele Fiandaca, Alex Goat, Laura Jordan-Bambach, Jonathan Akwue, Bejay Melunga, Tolu Farinto, Karen Fraser. The people involved each had expertise in encouraging diversity in other businesses, like setting up Token Man, an initiative to educate men about what women face when they are a minority; Millennial Mentoring, which works with 16-24-year-olds to increase diversity in communications; or SheSays, a global volunteer network which helps to get more women into the creative industries.
Here are some telling thoughts from the participants in the experiment on how it felt to be involved: