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Learn leadership development from the world’s biggest thinkers
Daniel Goleman: Why emotional intelligence may be the number one indicator of organizational success
Today’s technology presents unique challenges for social awareness and relationship management at work, making emotional intelligence all the more critical.
Escape the hedonic treadmill: How positive psychology can increase your base happiness
Are you prone to view life as glass-half-empty? If so, don’t let it drag you down: Your day-to-day happiness level is something that was, in large part, set early in […]
Become a radical innovator, with Elon Musk
Reliability and innovation are the twin pillars of survival for any business. But it’s the rare company that’s willing and able to commit to rediscovering the leading edge on a […]
Steven Pinker: Negotiate using hotheadedness, a dark from of emotional intelligence
We negotiate throughout our lives in a lot more ways than we realize. Learning how to reach an agreement is a valuable skill to have, and one great way to […]
Cultivate the courage to beat impostor syndrome, with Edward Norton
“You will always be looking over your shoulder waiting for somebody to call you out and say, ‘You’re a fraud, you’re an idiot.’ … I still start things and basically […]
Are you being pseudo-productive? Dan Ariely reveals the dangers of structured procrastination
Most of us know not to procrastinate. And yet, between 80 and 95 percent of college students procrastinate on their schoolwork. As we grow older and (theoretically) more mature, we […]
How to achieve major goals and growth with ‘self-nudging’
It may very well be the case that there are some people who feel perfectly content with who they are out there, but for most of us, there are things […]
Nick Offerman’s key to success? Making mistakes.
Voltaire once wrote, “Perfect is the enemy of good.” This advice served him well over the course of his life — not being a slave to perfection enabled him to […]
Jonathan Haidt: Get to know Gen Z and build strong cross-generational teams
How do we integrate Gen Z into the 21st century workforce? Intergenerational differences are challenging: whether it’s listening to grandpa’s lecture on what’s wrong with the world these days or […]
Want to feel like Superman? Steven Kotler explains how to enter the ‘flow state’
Have you ever found yourself so engrossed in your work that, hours later, you’ve been shocked to discover you’ve missed your lunch break? Maybe you’ve had a conversation with a […]
Let curiosity lead you to the right questions with Tim Ferriss
During a 2005 commencement address at Stanford University, Steve Jobs related an anecdote about an experience he had shortly after dropping out of college that conveys one of the qualities […]
The unexpected secret to strong leadership? Humility.
One of Socrates’s best-known claims was that “I know that I know nothing.” It’s no fluke that this quote has survived more than 2,000 years or that Socrates is nearly […]
Knowledge is power: Keep your brain in shape with lifelong learning
We all know how it works. You need to go through at least 12 years of school — 16 years if you want a white-collar job. Then you’ve got your […]
What’s the magic formula for a memorable consumer experience? These 3 simple things.
What do companies like Hilton, Salesforce, and Wegman’s Food Markets have in common? First, they all have some of the happiest employees in their industries. These three companies made the […]
Avoid these pitfalls to achieve customer service excellence
When we look at some of the companies with notoriously bad customer service, like Comcast, Bank of America, or United Airlines, it could be tempting to say that good customer […]
The real secret to success? Get to know your customers.
It doesn’t hurt to be quick, responsive, friendly, efficient, or reliable. But for A. G. Lafley, former CEO of Procter & Gamble, the most important ingredient to making your customers […]
How brand evangelists can provide the ultimate word-of-mouth advertising
Any business owner wants to make sure they’re giving their customers an ideal experience. Not only are happy customers more likely to be repeat customers, but they can serve as […]
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