What's the Big Idea?
Your colleague asks whether you agree with her perspective on a key issue, forcing you to take sides. Your six-year-old throws a fit just before bedtime, demanding to stay up later. Your partner will do the dishes, but only after you've taken out the trash.
Human beings are born negotiators, says Dan Shapiro, director of Harvard's International Negotiation Program. From the day we're born, we're constantly making our case and trying to convince others to agree with it.
Watch the interview: