"Love is not a squishy concept that gives us a warm, fuzzy feeling. Love is something revealed and expressed through actions. You experience love through what people do, not what they say. I love you when I care for you, even when caring is difficult. That is the experience I want when I fly or shop. ... This approach seems to work for me as an organization leader: reveal love and hope that it will be reciprocated. It usually is. I ask all those who work for me how what they are doing now will lead them to a new job. Even if they never move, I want them to know they always can, and that I support this because I care for them, and want what’s best for them. I don’t think it’s an accident that few of my employees have left."