How To Deal With Angry Clients
When Customers Go Ballistic." Barlow and Moller outline five principles to handle "difficult customers." Among them are aikido and euphemism.
The aikido method reminds me of some advice a mentor gave me when I got married 20 years ago. When fighting with your wife, he said, never apologize too early. Angry people need time to vent, he explained; apologize too quickly and your wife won't get what's made her mad off her chest. Pacing is just common sense. Euphemism annoys me on principle; I am a writer, after all. But our chip-on-the-shoulder culture has come to demand it. Partnership is easy to overdo (call an irate person "buddy," and he may punch you in the nose).
The ability to speak clearly, succinctly, and powerfully is easier than you think
The ability to communicate effectively can make or break a person's assessment of your intelligence, competence, and authenticity.
Detailed (and beautiful) information on 57 million crop fields across the U.S. and Europe are now available online.
- Using satellite images and artificial intelligence, OneSoil wants to make 'precision farming' available to the world.
- The start-up from Belarus has already processed the U.S. and Europe, and aims for global coverage by 2020.
- The map is practical, and more — browse 'Random Beautiful Fields' at the touch of a button.
What defines a dark horse? The all-important decision to pursue fulfillment and excellence.
When we first set the Dark Horse Project in motion, fulfillment was the last thing on our minds. We were hoping to uncover specific and possibly idiosyncratic study methods, learning techniques, and rehearsal regimes that dark horses used to attain excellence. Our training made us resistant to ambiguous variables that were difficult to quantify, and personal fulfillment seemed downright foggy. But our training also taught us never to ignore the evidence, no matter how much it violated our expectations.
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