Customer Service Nightmares
"The contemporary customer is mad as hell—fed up with inept service, indifferent employees, and customer-service departments that are harder to negotiate than Kafka’s Castle."
"You might say, of course, that we’re just getting what we pay for: service is on the decline because consumers have been conditioned to demand low prices, and low prices usually mean small payrolls and cheap wages. (It’s no coincidence that the one consistent exception to the general malaise is the luxury business, where, as a recent Booz & Company study put it, service is a true 'differentiator,' and where cost is much less of an object.) But there are companies that have managed to use superior service to distinguish themselves from their competitors and still deliver reasonable prices: the employees of the online shoe retailer Zappos.com are famous for going to exceptional lengths to keep customers happy. Doing this, though, requires an investment in service that most companies aren’t willing to make."
These five main food groups are important for your brain's health and likely to boost the production of feel-good chemicals.
We all know eating “healthy” food is good for our physical health and can decrease our risk of developing diabetes, cancer, obesity and heart disease. What is not as well known is that eating healthy food is also good for our mental health and can decrease our risk of depression and anxiety.
Infographics show the classes and anxieties in the supposedly classless U.S. economy.
For those of us who follow politics, we’re used to commentators referring to the President’s low approval rating as a surprise given the U.S.'s “booming” economy. This seeming disconnect, however, should really prompt us to reconsider the measurements by which we assess the health of an economy. With a robust U.S. stock market and GDP and low unemployment figures, it’s easy to see why some think all is well. But looking at real U.S. wages, which have remained stagnant—and have, thus, in effect gone down given rising costs from inflation—a very different picture emerges. For the 1%, the economy is booming. For the rest of us, it’s hard to even know where we stand. A recent study by Porch (a home-improvement company) of blue-collar vs. white-collar workers shows how traditional categories are becoming less distinct—the study references "new-collar" workers, who require technical certifications but not college degrees. And a set of recent infographics from CreditLoan capturing the thoughts of America’s middle class as defined by the Pew Research Center shows how confused we are.
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