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Sending Customer Development Surveys
A friend of mine just asked me for some advice on sending surveys. This is the list I came up with.
Sending surveys is an important part of early customer development; it helps you test a hypothesis and delivers you "perception" data. You can track how a user interacts with your service, it’s harder to track how they perceive it without surveys.\n
Early on in development of a consumer facing product, I’d recommend sending out simple surveys at short intervals (1-4 weeks) to a subset of your userbase. Below is the advice I gave my friend, if I’m missing anything, please leave it in the comments (Hattip to Hiten Shah, Leonard Speiser, and Sean Ellis who heavily influenced my thinking on this through tweets, posts, and conversations on this topic).\n
First thing is too check out this: http://venturehacks.com/articles/measure-fit (not shocking that Venture Hacks has the go to resource, is it?)\n
Then check out the tool that video is about: www.survey.io\n
But here’s my advice:\n
- Order your survey intentionally. Use early questions as eventual filters. If your second question is "how bad would you feel if you couldn’t use this product" that helps you sort later questions (i.e. my power users think this is the key feature, everyone else thinks it’s something else).\n
- When evaluating the data, you don’t want to optimize for the largest segment, you want to optimize for the segment that’s most engaged.\n
- Don’t ask any questions without understanding how you’d apply the data you’re collecting.\n
- Ask some open ended questions. The open-ended everything survey recommended in the post is a great way to start. But I like to have less than half my questions require typing — and it’s usually just an "anything else you think we should know?". You get much higher response rates. But, there’s definitely a time and a place: open-ended questions are really useful for messaging questions and for early "discovery" surveys. Those questions also allow you to learn a lot more about the user (and how committed they are — you can tell a lot from the length and quality of their response).\n
- Ask for the ability to followup by phone, and do phone followups with every person who says yes. You’ll learn a lot in that conversation — and you’ll develop deep relationships with potential customers.\n
- On the subejct of developing relationships, provide an option for opting-in to the "elites" club — let them self select into beta testing groups. These elites can often become marketing assets. Yelp did a great job of this. David Barrett at Expensify is also doing this well right now. Survey’s aren’t just data, build a marketing asset.\n
- Ask for their reactions to the product, optional and freeform (limit text length if you would like to use in materials or on twitter). Ask “can we use this for marketing purposes?” Another idea: followup and get a small photo, name, link, etc. — use these assets to personalize the testimonials when you put them online.\n
- Don’t put explanatory text in front of questions. It’s tempting to try and put people in the right “frame” — it hurts you in the long run. Don’t alter the answers they want to give you.\n
- Short surveys win. <10 questions. <5 mins to complete. half that is much better. Don’t write an SAT test.\n
What is human dignity? Here's a primer, told through 200 years of great essays, lectures, and novels.
- Human dignity means that each of our lives have an unimpeachable value simply because we are human, and therefore we are deserving of a baseline level of respect.
- That baseline requires more than the absence of violence, discrimination, and authoritarianism. It means giving individuals the freedom to pursue their own happiness and purpose.
- We look at incredible writings from the last 200 years that illustrate the push for human dignity in regards to slavery, equality, communism, free speech and education.
The inherent worth of all human beings<p>Human dignity is the inherent worth of each individual human being. Recognizing human dignity means respecting human beings' special value—value that sets us apart from other animals; value that is intrinsic and cannot be lost.</p> <p>Liberalism—the broad political philosophy that organizes society around liberty, justice, and equality—is rooted in the idea of human dignity. Liberalism assumes each of our lives, plans, and preferences have some unimpeachable value, not because of any objective evaluation or contribution to a greater good, but simply because they belong to a human being. We are human, and therefore deserving of a baseline level of respect. </p> <p>Because so many of us take human dignity for granted—just a fact of our humanness—it's usually only when someone's dignity is ignored or violated that we feel compelled to talk about it. </p> <p>But human dignity means more than the absence of violence, discrimination, and authoritarianism. It means giving individuals the freedom to pursue their own happiness and purpose—a freedom that can be hampered by restrictive social institutions or the tyranny of the majority. The liberal ideal of the good society is not just peaceful but also pluralistic: It is a society in which we respect others' right to think and live differently than we do.</p>
From the 19th century to today<p>With <a href="https://books.google.com/ngrams/graph?year_start=1800&year_end=2019&content=human+dignity&corpus=26&smoothing=3&direct_url=t1%3B%2Chuman%20dignity%3B%2Cc0" target="_blank" rel="noopener noreferrer">Google Books Ngram Viewer</a>, we can chart mentions of human dignity from 1800-2019.</p><img type="lazy-image" data-runner-src="https://assets.rebelmouse.io/eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpbWFnZSI6Imh0dHBzOi8vYXNzZXRzLnJibC5tcy8yNDg0ODU0My9vcmlnaW4ucG5nIiwiZXhwaXJlc19hdCI6MTY1MTUwMzE4MX0.bu0D_0uQuyNLyJjfRESNhu7twkJ5nxu8pQtfa1w3hZs/img.png?width=980" id="7ef38" class="rm-shortcode" data-rm-shortcode-id="9974c7bef3812fcb36858f325889e3c6" data-rm-shortcode-name="rebelmouse-image" />
American novelist, writer, playwright, poet, essayist and civil rights activist James Baldwin at his home in Saint-Paul-de-Vence, southern France, on November 6, 1979.
Credit: Ralph Gatti/AFP via Getty Images
The future of dignity<p>Around the world, people are still working toward the full and equal recognition of human dignity. Every year, new speeches and writings help us understand what dignity is—not only what it looks like when dignity is violated but also what it looks like when dignity is honored. In his posthumous essay, Congressman Lewis wrote, "When historians pick up their pens to write the story of the 21st century, let them say that it was your generation who laid down the heavy burdens of hate at last and that peace finally triumphed over violence, aggression and war."</p> <p>The more we talk about human dignity, the better we understand it. And the sooner we can make progress toward a shared vision of peace, freedom, and mutual respect for all. </p>
Scientists find that bursts of gamma rays may exceed the speed of light and cause time-reversibility.
- Astrophysicists propose that gamma-ray bursts may exceed the speed of light.
- The superluminal jets may also be responsible for time-reversibility.
- The finding doesn't go against Einstein's theory because this effect happens in the jet medium not a vacuum.
Jet bursting out of a blazar. Black-hole-powered galaxies called blazars are the most common sources detected by NASA's Fermi Gamma-ray Space Telescope.
Cosmic death beams: Understanding gamma ray bursts<div class="rm-shortcode" data-media_id="cu2knVEk" data-player_id="FvQKszTI" data-rm-shortcode-id="c6cfd20fdf31c82cb206ade8ce21ba3f"> <div id="botr_cu2knVEk_FvQKszTI_div" class="jwplayer-media" data-jwplayer-video-src="https://content.jwplatform.com/players/cu2knVEk-FvQKszTI.js"> <img src="https://cdn.jwplayer.com/thumbs/cu2knVEk-1920.jpg" class="jwplayer-media-preview" /> </div> <script src="https://content.jwplatform.com/players/cu2knVEk-FvQKszTI.js"></script> </div>
Philosophers have been asking the question for hundreds of years. Now neuroscientists are joining the quest to find out.
- The debate over whether or not humans have free will is centuries old and ongoing. While studies have confirmed that our brains perform many tasks without conscious effort, there remains the question of how much we control and when it matters.
- According to Dr. Uri Maoz, it comes down to what your definition of free will is and to learning more about how we make decisions versus when it is ok for our brain to subconsciously control our actions and movements.
- "If we understand the interplay between conscious and unconscious," says Maoz, "it might help us realize what we can control and what we can't."
We’ve mapped a million previously undiscovered galaxies beyond the Milky Way. Take the virtual tour here.
See the most detailed survey of the southern sky ever carried out using radio waves.
Astronomers have mapped about a million previously undiscovered galaxies beyond the Milky Way, in the most detailed survey of the southern sky ever carried out using radio waves.
A new study shows our planet is much closer to the supermassive black hole at the galaxy's center than previously estimated.