Product Design Challenge: How Twitter Handles Meta-data vs. Content
I love Product Design. As consumer tech has matured, I think the most interesting challenges have largely moved from pure technology problems in to more general interface problems - helping a user get real value from a product while also creating real value for the company.
On Friday, there was a good discussion on Twitter questioning whether Twitter should treat links as content or meta-data. If you're wired like me, it was a real barn-burner; a smart conversation packed with interesting thoughts about the future of Twitter.
Twitter treats links as content, why?
Twitter was built with mobile in mind, and was designed for complete compatibility with SMS. This decision has defined the product in many major ways, for example, tweets are limited to 140 Characters so they can allow 20 characters for appending a username while still fitting under the 160 char limit of SMS.
Another big influence SMS has had is the simple design of what a tweet is; the amount of meta-data attached to a tweet is very limited (username, time, originating client and location). Everything else in the tweet is text-only and considered content. If you need more room or want to include anything other than text, you host it elsewhere and place a link to it in the tweet.
What this means is that when you are sharing a link, you actually have to include the link in the content of your tweet. The text address of that link is content, so it counts against the character limit of your tweet.
On Friday, Sean Parker took issue with that and told Jack Dorsey about it (with a tweet of course, pictured above). What ensued was a great public discussion on how twitter should treat links. Several talented product people chimed in with their thoughts. That link is a storify containing some of the main points of the tweets, so you can get the gist of the discussion (it is in no ways a complete log of the discussion).
It is amazing that this debate is now available publicly. Not long ago, access to discussions like this was only available to a handful of people working at 3am in an office together.
If you want to excercise your product design muscles, ask yourself, how would you solve this problem?
Working to come up with an answer to that question, one you're proud of and can defend intelligently, will let you engage in discussion with people who feel differently. That logical argument will help you become a better product designer. Feel free to post your answers in the comments.
Here's how I would solve it.
Twitter creates value for their user base in many ways:
If you view how Twitter handles links under this light, there are several benefits to handling links as meta-data:
New UI constructs would be needed to show the attached meta-data, but the effects above sound positive to me.
They improve the core experience of Twitter and help Twitter appeal to a wider base of people by simplifying the experience.
Content is for user-created, meta-data is for reference material.
I would argue that the best user experience is for a user to use the tweet to provide their context (their voice). Everything else is essentially supporting material and can be attached.
This is why users re-post something someone else said and put a "RT" in front of it, despite the existence of a twitter designed retweet function. People often want to communicate their reactions AND be able to reference what prompted those reactions.
Using meta-data to attach things to a tweet would allow tweets to become information dense, without increasing the size of the "content," which has many benefits.
The most confusing question is whether @names are content or meta-data. I lean toward @names being content (who a user replies to is context they've created). I could be persuaded that it's meta-data though.
There are negatives to change.
I'd be silly to suggest that making this change wouldn't have some potential costs. The SMS experience is core to Twitter's success, and interoperability with this standard is key in some of the most important use cases Twitter has. SMS access is used heavily by international users and by those of modest means. Impacting those users would have a huge negative effect, and any impact on these group needs to be neutralized (or at least heavily mitigated).
SMS users are dramatically impacted, because there is little room to send meta-data over SMS. Right now only a little meta-data sent is the username (up to 20 char), as the tweet takes up to 140 characters. That makes sure that all the tweets received via SMS come in as only one text message.
Adding link meta-data to this would take the meta-data count up to ~35 characters. I think the majority of messages received would still be under the 160 character limit of each text message (usernames are often less than 20 characters, tweet content is often less than 140 characters).
However, a non-trivial amount of tweets sent over SMS would be greater than 160 characters.
Here's my solution:
Here's how you can protect SMS users:
Swipe right to make the connections that could change your career.
Swipe right. Match. Meet over coffee or set up a call.
No, we aren't talking about Tinder. Introducing Shapr, a free app that helps people with synergistic professional goals and skill sets easily meet and collaborate.
A NASA astronomer explains how astronauts dispose of their, uh, dark matter.
- When nature calls in micro-gravity, astronauts must answer. Space agencies have developed suction-based toilets – with a camera built in to ensure all the waste is contained before "flushing".
- Yes, there have been floaters in space. The early days of space exploration were a learning curve!
- Amazingly, you don't need gravity to digest food. Peristalsis, the process by which your throat and intestines squeeze themselves, actually moves food and water through your digestive system without gravity at all.
She met mere mortals with and without the Vatican's approval.
- For centuries, the Virgin Mary has appeared to the faithful, requesting devotion and promising comfort.
- These maps show the geography of Marian apparitions – the handful approved by the Vatican, and many others.
- Historically, Europe is where most apparitions have been reported, but the U.S. is pretty fertile ground too.
A growing body of research shows promising signs that the keto diet might be able to improve mental health.
- The keto diet is known to be an effective tool for weight loss, however its effects on mental health remain largely unclear.
- Recent studies suggests that the keto diet might be an effective tool for treating depression, and clearing up so-called "brain fog," though scientists caution more research is necessary before it can be recommended as a treatment.
- Any experiments with the keto diet are best done in conjunction with a doctor, considering some people face problems when transitioning to the low-carb diet.
SMARTER FASTER trademarks owned by The Big Think, Inc. All rights reserved.