Cross-Cultural Management Strategies

How can you manage effectively across cultures?

Fred Hassan: While absolutely avoiding stereotypes you have to be a little more sensitive to the local situation. 

Identify the local cultural framework . . .  relationship-driven? or transaction-driven?

Fred Hassan: If you’re working in a country where relationships matter more than transactions one should modify one’s style so one takes a lot more time with people trying to understand what motivates individuals.  Show that you’re listening and learning, that you understand what they’re saying and hopefully as that relationship develops and makes progress, getting to a point where you can truly say you have earned trust with the individual because once you earn trust with the individual in a country where relationships are important it’s amazing how easy one can get traction with one’s own efforts.

Implement a universal strategy within the local framework.

Fred Hassan: You have to be sensitive to the local situation, but the underlying core motivations that drive people to succeed and to well are really very similar around the world.

Cross-cultural Management Strategy:

1.  Instill common sense of purpose.

Fred Hassan: The most important part is to create a common sense of purpose and to create common goals and to show people what is in it for them to buy into these goals.  So having this common sense of purpose is very important. 

2.  Show faith in your team.

Fred Hassan: The second very important component is to have faith in their ability that they can do that work, that the people who they work for are good people and that the people who work for them are good people.  So having faith in the mission is very important.

3.  Continue to educate yourself.

Fred Hassan: The third is this constant discipline, training, skill building, self knowledge, knowing your area extremely well and always getting better is very important. 

4.  Create will-to-win atmosphere.

Fred Hassan: And finally, that will to win that makes the whole project very exciting--passion, courage, tenacity, and creating that atmosphere of a will to win is very important.  This formula works across countries, across cultures.  I have used it again and again.

Directed / Produced by
Jonathan Fowler & Elizabeth Rodd

COVID-19 amplified America’s devastating health gap. Can we bridge it?

The COVID-19 pandemic is making health disparities in the United States crystal clear. It is a clarion call for health care systems to double their efforts in vulnerable communities.

Credit: Joe Raedle/Getty Images
Sponsored by Northwell Health
  • The COVID-19 pandemic has exacerbated America's health disparities, widening the divide between the haves and have nots.
  • Studies show disparities in wealth, race, and online access have disproportionately harmed underserved U.S. communities during the pandemic.
  • To begin curing this social aliment, health systems like Northwell Health are establishing relationships of trust in these communities so that the post-COVID world looks different than the pre-COVID one.
Keep reading Show less

Skyborne whales: The rise (and fall) of the airship

Can passenger airships make a triumphantly 'green' comeback?

R. Humphrey/Topical Press Agency/Getty Images
Technology & Innovation

Large airships were too sensitive to wind gusts and too sluggish to win against aeroplanes. But today, they have a chance to make a spectacular return.

Keep reading Show less

Vegans are more likely to suffer broken bones, study finds

Vegans and vegetarians often have nutrient deficiencies and lower BMI, which can increase the risk of fractures.

Credit: Jukov studi via Adobe Stock
Surprising Science
  • The study found that vegans were 43% more likely to suffer fractures than meat eaters.
  • Similar results were observed for vegetarians and fish eaters, though to a lesser extent.
  • It's possible to be healthy on a vegan diet, though it takes some strategic planning to compensate for the nutrients that a plant-based diet can't easily provide.
Keep reading Show less

Study: Medieval arrows were as damaging as gunshots

A study by UK archaeologists finds that longbows caused horrific injuries similar to modern gunshot wounds.

Credit: Oliver Creighton/University of Exeter
Surprising Science
  • UK archaeologists discover medieval longbows caused injuries similar to modern gunshot wounds.
  • The damage was caused by the arrows spinning clockwise.
  • No longbows from medieval times survived until our times.
Keep reading Show less

How long does turkey take to thaw? There’s a calculator for that

Never made a turkey before? Don't worry, science can help.

Credit: RODNAE Productions from Pexels
Surprising Science
  • This year, many people will be making a Thanksgiving dinner for the first time. It's often harder than it looks.
  • Luckily, an online calculator website has one just for thawing turkey, and can explain why you need to wait so long.
  • The website has other calculators as well, for needs you didn't know you had.
Keep reading Show less