Any job that does not require face-to-face contact with a customer can be outsourced
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Most of [the] earlier outsourcing dealt with manufacturing and factory workers. . . . The newest wave is different. It’s white-collar outsourcing . . . and it can hit anyone whose job isn’t absolutely nailed down. . . . Basically, any job that does not require face-to-face contact with a customer can be outsourced. Defense attorneys who must appear in a Wisconsin court cannot be in India, but real estate lawyers searching titles can. An Indiana X-ray technician has to be in the same room with the patient; the doctors who read the X-rays can be anywhere. Barbers in Columbus, taxi drivers in Chicago, and kindergarten teachers in Des Moines are outsource-proof. Stockbrokers and tax accountants aren’t. All this is happening now. . . . ‘Anything that can be sent over a wire can be outsourced, anything fungible is up for grabs, any tradable service anywhere in the world. Fifty percent of global GDP is services, and a lot of that is tradable.’ (pp. 11–12)
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[Caught in the Middle: America’s Heartland in the Age of Globalism]
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