Any job that does not require face-to-face contact with a customer can be outsourced

Richard Longworth says...


Most of [the] earlier outsourcing dealt with manufacturing and factory workers. . . . The newest wave is different. It's white-collar outsourcing . . . and it can hit anyone whose job isn't absolutely nailed down. . . . Basically, any job that does not require face-to-face contact with a customer can be outsourced. Defense attorneys who must appear in a Wisconsin court cannot be in India, but real estate lawyers searching titles can. An Indiana X-ray technician has to be in the same room with the patient; the doctors who read the X-rays can be anywhere. Barbers in Columbus, taxi drivers in Chicago, and kindergarten teachers in Des Moines are outsource-proof. Stockbrokers and tax accountants aren't. All this is happening now. . . . 'Anything that can be sent over a wire can be outsourced, anything fungible is up for grabs, any tradable service anywhere in the world. Fifty percent of global GDP is services, and a lot of that is tradable.' (pp. 11–12)


[Caught in the Middle: America's Heartland in the Age of Globalism]


In 1999, David Bowie knew the internet would change the world

Musican. Actor. Fashion Icon. Internet Visionary?

Technology & Innovation
  • David Bowie was well known as a rock star, but somehow his other interests and accomplishments remain obscure.
  • In this 1999 interview, he explains why he knows the internet is more than just a tool and why it was destined to change the world.
  • He launched his own internet service provider in 1998, BowieNet. It ceased operations in 2006.
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People who constantly complain are harmful to your health

Moans, groans, and gripes release stress hormones in the brain.

Photo credit: Getty Images / Stringer

Could you give up complaining for a whole month? That's the crux of this interesting piece by Jessica Hullinger over at Fast Company. Hullinger explores the reasons why humans are so predisposed to griping and why, despite these predispositions, we should all try to complain less. As for no complaining for a month, that was the goal for people enrolled in the Complaint Restraint project.

Participants sought to go the entirety of February without so much as a moan, groan, or bellyache.

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​Is science synonymous with 'truth'? Game theory says, 'not always.'

Good science is sometimes trumped by the craving for a "big splash."

  • Scientists strive to earn credit from their peers, for grants from federal agencies, and so a lot of the decisions that they make are strategic in nature. They're encouraged to publish exciting new findings that demonstrate some new phenomenon that we have never seen before.
  • This professional pressure can affect their decision-making — to get acclaim they may actually make science worse. That is, a scientist might commit fraud if he thinks he can get away with it or a scientist might rush a result out of the door even though it hasn't been completely verified in order to beat the competition.
  • On top of the acclaim of their peers, scientists — with the increasing popularity of science journalism — are starting to be rewarded for doing things that the public is interested in. The good side of this is that the research is more likely to have a public impact, rather than be esoteric. The bad side? To make a "big splash" a scientist may push a study or article that doesn't exemplify good science.