Stephanie Fierman
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Why Twitter Is Like High School
Twitter karma. Ever heard of it? It dictates that I follow everyone who chooses to follow me. But why? Read More
July 17, 2009 | In Media & Internet
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Social Media Makes Lousy Customer Service a Very Costly Proposition
In the pre-Internet world, you might have told a few people about a lousy experience you had with a company. Now the Web lets you tell millions... and your message never goes away. Read More
July 17, 2009 | In Media & Internet
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Twitter is a great place to learn about philanthropy from a new angle. Read More
March 26, 2009 | In Business & Economics
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Financial Advertising is a Minefield: Walk Accordingly
Political landmines don't discriminate between the guilty and the bystanders. Read More
March 26, 2009
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How can people attack and brutally criticize without contributing any value or ideas of their own?
Political debate jumps the shark. Read More
March 26, 2009 | In Politics & Policy
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