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Why Twitter Is Like High School

Twitter karma. Ever heard of it? It dictates that I follow everyone who chooses to follow me. But why? … Read More

July 17, 2009   |  In Media & Internet

Social Media Makes Lousy Customer Service a Very Costly Proposition

In the pre-Internet world, you might have told a few people about a lousy experience you had with a company. Now the Web lets you tell millions... and your message never goes away. … Read More

July 17, 2009   |  In Media & Internet

Worthy Non-Profits on Twitter

Twitter is a great place to learn about philanthropy from a new angle. … Read More

March 26, 2009   |  In Business & Economics

Financial Advertising is a Minefield: Walk Accordingly

Political landmines don't discriminate between the guilty and the bystanders. … Read More

March 26, 2009   | 

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