"Anyone who has applied for a student loan or completed a tax return or renewed a passport can tell you how thoroughly useless the government and its executive agencies are at providing services. ... These government failures take on even ghastlier appearances when viewed from the towering heights of private sector accomplishment. It seems a comparative miracle that I can buy groceries at midnight from my local Tesco with one hand and simultaneously book a flight to the other side of the world using the i-Phone clasped in the other. Anybody (I’m looking at you Ed Balls) who maintains that the public sector can lead innovation need only look around him to realise how mistaken he is."