How much time do you waste answering emails each day? There must be a better way to communicate. "Workers in small and medium-sized businesses spend half the work day on "necessary, yet unproductive tasks, including routine communications and filtering incoming information and correspondence," says a report from telephony company Fonality and research firm Webtorials. Other findings of the study, which surveyed employees in December 2010 and January 2011: Workers spend more than a third of their time (36 percent) trying to contact customers, partners or colleagues; find information, or schedule a meeting."