The Internet's down here at NECC 2009. "Too many people – it overloaded the system" has been the response.

WRONG ANSWER. The convention center knew 14,000 techies were coming. If it couldn't handle the bandwidth need, it shouldn't have accepted the contract. Unacceptable response by the convention center.

I asked some ISTE people (staff? volunteers?) here in the hallway when the Internet will be back up and available. They said a reboot was occurring and hopefully everything would be fine in another 15 minutes. I said, "Okay. Well, sorry. I'm sure you're taking some heat for this." They shrugged their shoulders indifferently and said, "Oh, it's no problem. We're not worried about it."

WRONG ANSWER. Indifferent to the Internet needs of the 14,000 techies who paid a boatload of money to attend the conference and who have expectations about access to the Web? Unacceptable response by ISTE.

Remember – your organization is only as good as the people who interact with your clients or the public...

UPDATE: I am pleased to announce that the Internet is back up again. Thanks, ISTE. Everyone, cross your fingers that it lasts!