Figure 2 business process management life-cycle model of
1. Explore business processes
Enterprises should fully applied business process management, the first face, of course, is to make clear that the existing business processes and the working methods of working conditions, this is all the follow-up to the starting point and foundation, so should receive adequate attention. Of these, the most important thing is the process of information flow (Message flow), the incident flow (Event flow) and flow control (Control flow). More specifically, enterprises need to know what process can be implemented automation » What are the processes involved in need of artificial » Various processes are what people need to participate in » How many people need » Process is related to the implementation of in-house or outside in the implementation » Risk assessment » Existing processes which may be located in the bottleneck link » So on and so forth, and so on. At this stage, usually there are two aspects of the work required. The first task is to assess processes (BPA, Business Process Assessment), general practice is that enterprises employ outside consultants management company or industry experts to assess the scope may cover the objectives and strategies and management processes of the link. After the completion of the assessment process, the next step is to import some management with the theme (such as the ISO quality management system or Six Sigma, etc.), process reengineering (BPR, Business Process Reengineering). Then, will receive the information and data back to the second phase.
2. Business Process Design
Early this stage is based on the work of the future process of positioning and design. This stage is divided into four steps, which are modeling (Modeling), analysis (Analyzing), simulation (Simulation) and the reconstruction process (Redesigning). As shown in Figure 1, these four steps is a repeated cycle, the purpose of recycling is to be more accurate and valuable business processes.
First, the modeling, we will usually used by the modeling tool called the Process Designer (design process), in general it includes four relatively important part: structural forms (Organization Chart), flow chart (Activity Diagram), Business rules (Business Rule), and electronic forms (e-Form) design tools (electronic form that the information shown is the interface, in general enterprises can use the data and process relevant information through electronic form To show, it will help deal with the third stage of the steps in human-machine interaction, and you can show the way through specific tools for rapid order), please see Figure 3.
Figure 3 business process management system architecture plans
Analysis from the flow of meaning and definition of theoretical reasoning, simulation and variable rate can be set to automatically assume that acts outside the expectations or variation poor data. Some products on the market are only available in automatic implementation of (Automation), or manually gradual implementation of the process of observation.
It should be noted that, modeling is not isolated, after the modeling business processes must be carried out before the implementation of action analysis and simulation, designed to verify whether the correct procedures and apply to this enterprise, it can also provide preliminary design The process may encounter a bottleneck of information in order to avoid implementation of business processes after the discovery related issues leading to significant operating loss. At the same time, if the simulation analysis and the results are not satisfactory, and the cycle can be repeated many times this stage of the four steps until satisfied. This has the advantage also lies in the fact that the external face of tremendous pressure of competition and various business opportunities, enterprises in operation and management of the (non-simulated state), some minor changes in the process (Fine-grained process change), can make an effective real-time The response to the enterprises to conduct rapid process of reconstruction work.
3. Business Process Execution
After several rounds of modeling, analysis, simulation and determine the company's business processes, next faces is the process of implementation.
The implementation of business processes is divided into three steps, namely the deployment of (deployment), automatic (automation) and human-computer interaction (interaction). As shown in Figure 1, these three steps is not a cycle, but by the deployment of extraction and automated interactive two-step, automated and interactive parallel conduct.
Deployment is designed to introduce on-line processes, and to allow all participants to implement. Talking about here is, broadly speaking, the participants, it may be, may also be some system or other application process. For this step, the enterprise's main objective should be to achieve at least the workload of computing resources (Computing Resource) and members of the optimization and integration, at least the workload does not mean that the intention to reduce or cut corners, its purpose is to reduce enterprise resource Possession, lower costs, to achieve maximum efficiency.
In this step of the automatic operation, is responsible for the implementation of the control module we can call it workflow engine (Workflow Engine) or process server (Process Server). This step is an important characteristic, that is not personally involved in the technical staff, processes the user is still able to edit and modify existing business logic. Enterprises can use scheduling agenda (Scheduler) to set up automatic start of the cycle time and frequency, and some manufacturers provide the business process management solution will provide the engine rules (Rule Engine) to determine the commercial rules and reasoning.
Under normal circumstances, not all companies can be automated processes, business process management should also be provided to people management processes and automatic processes of the interface between the (sometimes this process interface itself is a process). Interaction with the people responsible for the work of the project known as the interface processor (Workitem Handler). A few years ago most of the projects of relatively simple processors, but in practical work, for various reasons, tend to the needs of enterprises that can be customized and personalized, and can integrate the different systems of the interface, many manufacturers have introduced More in line with the needs of the users of the entrance process (Process Portal). It should be said that this is a gratifying changes.
4. Business Process Management and Maintenance
When the process on the line, accompanied by the management of the natural preserve of the problem, including the work of three steps: run (operation), maintenance (maintaining) and monitoring (Activity monitoring). As shown in Figure 1, three parallel, mutual non-existent or circle of progressive relations.
The first two steps is relatively simple and will not repeat them here, we focus on the process of monitoring. As the operators, enterprises of various internal and external situation emerging, the staff organizations will be some changes there and some other changes, the user or business process managers need to keep the implementation process and the status of the process, so they have the system requirements Early warning function, so that they can set up processes to track the hurdles and get relevant information systems take the initiative to return, the timely processing of related issues. In addition, the server traffic and monitor the implementation process and storage (Process Repository) data maintenance features also very important.
5. Optimize business processes
This is all the five stages of the final step, but also business process management system life cycle into the next cycle of "Eve", is not the end but the beginning. This phase includes three steps: Determination (Measurement), report (Reporting) and improved (Improvement). Three were gradually push forward the relations, one can not do.
Determination to be able to provide users and managers of the implementation process efficiency through the reporting tool (Reporting Tool), enterprises can act on their own organizations have full understanding, and will continue to improve as the basis for such enterprises may be planning to Improve and optimize the strategy is to improve the sustainability of activities, constantly repeated, and forward towards the best.
Experts have pointed out that at this stage with the Business Intelligence (BI, Business Intelligence) technology and a similar theme, but we should see that the difference between them lies in business process management can automatically record and collect and process the relevant data so that enterprises What process is clearly in charge of the standard deviation, which is out of control in the state. At the same time, the system is user-defined statements or query, but without the involvement of IT staff.
From the entire life cycle, business process management focused on:
◎ business process analysis (BPA) and design (BPD);
◎ Business Process Improvement (BPI) and optimization (BPO);
◎ business process automation (BPA);
◎ business process integration (BPI);
◎ business process reengineering (BPR) - a revolutionary change;
◎ business process outsourcing (BPO) - Highlights core business.